Gengras Chrysler Dodge Jeep Ram

Our first visit was for oil change. Very quick and great price! Great customer service. Second visit was for more extensive work (found during inspection that came along with oil change). Again, great cu price! Great customer service. Second visit was for more extensive work (found during inspection that came along with oil change). Again, great customer service and quick completion of work. More

We recently bought a 2008 Jeep Wrangler. We cannot say enough about Wayne our salesman, he was polite, knowledgeable, and best of all, he did not pressure us or try to steer us into a vehicle we did not w enough about Wayne our salesman, he was polite, knowledgeable, and best of all, he did not pressure us or try to steer us into a vehicle we did not want. We are aware that most car salesmen would prefer to sell new cars, but Wayne did not hesitate to go out in the cold, bring each vehicle we wanted to drive up to the showroom, while we enjoyed hot chocolate until the cars warmed up. Our only disappointment came when we arrived to pick up our vehicle. We had a scheduled appointment for 6pm. Our appointment was made to suit the finance departments schedule; so our schedules were rearranged so we could make the 45 minute ride without getting stuck in Hartford rushhour traffic. We arrived 15 minutes early, but then were made to wait an hour and 15 minutes for the finance office to complete our paperwork. Talk about killing the whole experience. Our excitement about picking up our "new to us" vehichle slowly was chipped away as we waited, and waited and waited. How awkward for Wayne, who had done such an incredible job, to be put in the position to make excuses for his co-worker. Our anger only grew when we decided to wander down to the finance office to see just what the "emergency" was. It was obvious that the emergency was another customer. Only once we were spotted did the employee wrap up his conversation. Having worked in the service industry for 30 years, I am all too familiar with sales and customer service. If I had a potential client with a scheduled appointment and made them wait over an hour, I know I would lose the sale. The lack of consideration is inexcusable. If we could rate our salesman we would have checked all #5's on the survey. If we decide to buy another vehicle it will be with Wayne...Was it worth the hour drive to get our Jeep, yes, thanks to Wayne! More

I purchased a 2007 Dodge Ram in excellent condition and the vehicle was spotless with a full tank of gas when I picked it up. I found Joe to be very patient with me and personable as I tried to decide bet the vehicle was spotless with a full tank of gas when I picked it up. I found Joe to be very patient with me and personable as I tried to decide between 2 vehicles at Gengras. I was given a fair trade in value for my car allowing me to purchase the truck. Prior to Gengras, I went to a Chevrolet dealer in Springfield who insulted me with their trade in offer for my car. I have switched from being a Chevy owner to being a proud Dodge Truck owner, thanks to Joe and Gengras!! More

The car buying experience was easy and effortless. My experience was relaxed and comfortable. Joe was friendly, helpful, knowledgeable, and passionate about the cars he showed me. The financing was low experience was relaxed and comfortable. Joe was friendly, helpful, knowledgeable, and passionate about the cars he showed me. The financing was low pressure and extremely helpful. I would recommend this dealership to everyone! More

We had an issue with the windows in our Jeep Liberty. The management solved the problem at no charge and we also had some other service work done. The prices were reasonable for the additional service. The management solved the problem at no charge and we also had some other service work done. The prices were reasonable for the additional service. The work was all done in a timely manner. I also want to commend the recertionist. She was always pleasant and courteous. We were so pleased that we went car shopping last week at Gengras. We will be purchasing a car within the next month. Thank you for a very good experience. More

This rating is for the sales experience, which was terrific. A very comfortable satisfying buying experience, I bought a new Grand Cherokee. I went in first and test drove an Overland, wonderful car terrific. A very comfortable satisfying buying experience, I bought a new Grand Cherokee. I went in first and test drove an Overland, wonderful car but wanted to shop around to look at other possibilities. Went back two days later knowing I wanted a Jeep but didn't need all the features of the Overland and Wayne worked with me to find exactly the car I wanted with the options I wanted. The Business Manager and Finance Representative were also professional and helpfu. Overall an absolutely terrific experience. Though the end of this story is the sale of this new car, the beginning lies in the service this dealership offers. My last car was a 2004 Jeep Grand Cherokee, when my dealer closed I started going to Gengras for service. The person who seems to always be my contact is named Scott. I've had wonderful experiences there, Scott is professional, thorough and always seemed to want to provide the service I needed without selling me things I didn't. It's probably thanks to him that I went back to Gengras to buy my new car. I'd recommend this dealership to anyone, and in fact, I have. More

My husband and I went to Gengras after a long relationship with another dealership (closer to our home). We found the experience of doing business with this dealership to be very professional, in relationship with another dealership (closer to our home). We found the experience of doing business with this dealership to be very professional, informative, and comfortable. I was very specific about what I wanted and Gengras did not have this on their lot. Albie search and located precisely what I wanted. He priced it out very competitively and the finance rate bet our three credit unions. Although we showed up at the busiest time of the year, and day for that matter, Albie's relaxed, and professional attentiveness, would not have revealed this. He was informative about the product lines, knew so many details about the internal, external features, compared older versions to newer, innovations to proven history, and satisfied any questions we had. His knowledge and experience was easily displayed. It is not easy to spend money in these times, but the value, product and customer service received from this dealership left us very satisfied with our transaction. I would highly recommend giving this dealership a chance to let you know what they can do for you. We drove our new car, shinny clean and with a full tank of gas, home yesterday and could not be happier. Thank you Albie! More

I have to say when I walked into Gengras I didn't know what to expect, but then Joe came over to me and introduced himself and asked what he could do for me. I had told him that I was interested in a Cal what to expect, but then Joe came over to me and introduced himself and asked what he could do for me. I had told him that I was interested in a Caliber, and I had noticed the one on the showroom floor, thinking that well it is a brand new one but Joe said well lets take it for a run and we did and I loved it of course. We got back and I am thinking that there is no way that I would be getting a 2011 car. We had gone into Joe's office and worked out some numbers and figured some things out and went from there. The next day I was called and said I was approved for the loan within a week I am driving my brand new Dodge Caliber thanks to Joe. Everything went so smoothly and I do have to say that it was just a great experience for me and for my first brand new car ever. Thanks so much for everything I would recommend Gengras to all my friends and family!!!!!!!!!!!!!! Lynn Ellis More

First of all let me start off with saying that this would be my third time buying a car at a dealership and i wish i would have gone to gengras the first two time's , best car shopping experience ever !!! . be my third time buying a car at a dealership and i wish i would have gone to gengras the first two time's , best car shopping experience ever !!! . staff were great from the salesman to the floor managers and the finance manager . They were all very helpful any question i had they had the answer for ,there was no need for them to go ask someone else. The salesman was great he made sure i got the right car for the right deal made sure i felt comftorble with my purchase and did not try to over sell me something i didnt want , i told him what i was looking for ,the price range and when i came in he had a couple of cars lined up for me. i ended up buying a brand new dodge avenger which i am in love with, for a great price . i also plan on going back very soon with my younger brother he is also looking for a car so i recomended him to vtek (salesman) , he is a great guy . overall very friendly customer service, place is very clean and spotless , great cars ,great prices and great people working there . More

I just recently purchased a new Jeep from Joe Goffa at Gengras and can honestly say being this was my first time doing business with this dealership I was extremely satisfied and impressed. I without a do Gengras and can honestly say being this was my first time doing business with this dealership I was extremely satisfied and impressed. I without a doubt would definitely recommend Gengras to others! Joe kept me informed of when my vehicle would be arriving and everything promised was delivered!!!Thanks to Joe and the entire staff at Gengras for a positive experience!!! More