Gengras Ford

Definetly NO!!!! I have never seen such an incompetent and lousy service like this one. I kept being told to come back the next day that they will "get me right in" and a week later and after 9 visits to and lousy service like this one. I kept being told to come back the next day that they will "get me right in" and a week later and after 9 visits to them they have YET to get me right in. Incompetent and not friendly at all except for Mike (he is good) the other guy is incompetent, lazy, and i will not STOP making reviews until everyone knows how horrible services they give. More

I came to Crowley Ford to look at a used 2011 Kia Sportage after a friend recommended Alex as a salesman. I ended up not being interested in the Kia, but Alex had another vehicle lined up for me to l Sportage after a friend recommended Alex as a salesman. I ended up not being interested in the Kia, but Alex had another vehicle lined up for me to look at based on what I told him I was looking for in a car. I ended up leaving THE NEXT DAY with a 2012 Mazda 3. I really feel that this dealership worked hard for me to be able to be approved for this loan with average credit. I never felt backed into a corner or pressured. I was given options and felt that they had me in mind throughout the whole process. My boyfriend and I were not ignored and never left needing anything while we waited. Both Alex Cruz and sales manager Jeff Tufano made me feel comfortable in the process involved. My new car was clean and ready to go when I showed up the next day to pick it up. I recommend this dealership to anyone looking for an easy and quick place to get a new car. They even paid off my old loan and got an amazing deal! Thanks again guys! More

The car I was sold did not have the features that I specified. When confronted, the salesman lied and said that he had reviewed the specifics with me. Jim Brooks, the manager of the dealership, tried specified. When confronted, the salesman lied and said that he had reviewed the specifics with me. Jim Brooks, the manager of the dealership, tried to get me to go away, and wouldn't respond to my e-mails regarding the fix that I thought was fair. When I finally wrote to Ken Crowley, Crowley did not respond, but Brooks did. I received partial compensation, but it was a lot of work and aggravation. More

I recently stopped by this dealership without an appointment due to a low tire pressure light coming on in my Roush Mustang. I had recently had tires put on in quicklane so I was fairly concerned ab appointment due to a low tire pressure light coming on in my Roush Mustang. I had recently had tires put on in quicklane so I was fairly concerned about this. The man in quicklane referred me to the service department because they were too busy. A service advisor named Scott listened to my concern and informed me it was most likely due to a recent stretch of cold weather, tires lose pressure in lower temperatures. Scott was very busy handling calls and a line of customers, as it appeared you were short staffed that day. A young man who also was waiting for scott came out to help me without being asked too and topped off all 4 of my tires with nitrogen. He then shook my hand reassuring me that they were not low enough to indicate a leak and if there were any issues to come back and see him. I took a road trip to Maine this weekend and it was very nice that your service department took care of me. Previous dealerships I've dealt with would not even look at my car without an appointment. I will definitely revisit your service department for all of my other service needs. More

I purchased my vehicle there, and that was the only good think. I have been lied to, gotten the run around, and have had 90% of my parts or service visits messed up completely. Do not go here for service or think. I have been lied to, gotten the run around, and have had 90% of my parts or service visits messed up completely. Do not go here for service or parts. The people are friendly most of the time at least. More

I purchased a 2012 Lincoln MKT back in August of 2011, as an upgrade from the less expensive 2010 Subaru Tribeca that I had owned. Lincoln has outdone itself with the MKT Ecoboost model...it is the nicest ve an upgrade from the less expensive 2010 Subaru Tribeca that I had owned. Lincoln has outdone itself with the MKT Ecoboost model...it is the nicest vehicle I have ever driven, too many options to list, and rides like a dream. My husband's SUV costs double what my MKT cost, and he prefers to drive my Lincoln most of the time. I love the service department at this dealership and they have gone above and beyond to make sure that I am taken care of and that my car is taken of in a timely manner. Upon purchasing the vehicle I also had a fairly pleasant experience with the sales staff and finance person as well. I waited several months for this vehicle to come direct from the factory so I was very excited when it arrived just two weeks before my daughter was born. With that being said, I am sorry to say that the problem with this dealership seems to be with the management. I returned to this dealership a few weeks ago to speak to my sales person about the refrigerated console that is in my MKT. I had ordered the console with the intention of using it for my two small children, both under the age of two at the time, for their bottles and snacks. Upon purchasing this vehicle and ordering the configuration with the console, I was never told that I would not be able to fold down the second row of seats when carseats are in place, in order to access my third row of seating. The whole point of selling my nearly new 2010 Subaru Tribeca and purchasing this vehicle was to upgrade my third row capabilites to accomodate my children and my parents. I understand that I should hold some responsibility in regards to ordering the console in my vehicle, but I also feel as though the management staff should share some repsonsibility of their sales staff not being properly trained on the different vehicle configurations and how they might affect the customer. I came into this dealership as a very pregnant woman, looking for a more spacious third row vehicle. Now I am left with an eight month old vehicle that I cannot use efficiently. I cannot access my third row at all when two carseats are in place in the second row, and placing one carseart behind the other is awkward and difficult to access with a baby in your arms. After attempting to use my third row on several occasions, and forcing my passengers to climb out of my trunk, I went back to the dealership hoping they would help me find a solution. I would like them to take this vehicle back at a fair price and sell me a new 2012 or 2013 without expecting me to put in another $15K+ after only eight months on the road and 4700 miles. After begging and pleading with my sales person it became obvious that the manager above him was not going to help me out and take any responsibility for my purchase. If Crowley had spent $15K training the sales staff on the vehicle configurations and high tech options, maybe I would not have to cough up the 15K plus now to fix my problem. I am willing to cough up 5-10K but I feel that the 18K they quoted me with such a short time on the road is crazy. I am also very disappointed that I had a heated conversation in the center of the dealership and the manager just stood off to the side and sat in his office instead of making a point to come over and speak with me. I own a business and I would never treat an unahppy customer that way. I also do not appreciate the fact that they made my salesman take all the heat from me and never once came over to diffuse the situation. Maybe some managers feel good about passing the buck to their employees, but I do not. I expect to be treated the way I treat my staff and customers so I will take my business to another dealership where management respects both their staff and customers. More

Purchased a Lincoln MKX new from this dealer. I have had all of my service done only at this dealership. Many times I have had a problem but chose to overlook it. I finally have reached my limit. I was to all of my service done only at this dealership. Many times I have had a problem but chose to overlook it. I finally have reached my limit. I was told an oil change wait would be less than 30 min. It took 2 hours. Every three thousand miles my wait for service has been an issue. My visit previous to this was for 30,000 mile maintenance. I made an appointment, only to arrive with my young son to be told I needed to leave the car all day with no way to return home. These are just two examples. On a positive note, each time I have brought the car in the correct service has been provided, but the wait has always been longer than promised and what service needed to be done had not always been communicated clearly. After this recent 2 hr oil change, i will be looking to bring the car elsewhere to be serviced. More