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Gengras Ford

Plainville, CT

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406 Reviews

225 New Britain Ave

Plainville, CT

06062

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406 Reviews of Gengras Ford

September 17, 2018

Service department Eric and Brian in Plainville service where very helpful when my battery died in my 2017 MKC. Thank you for your fast polite service, and for Jonhs More

by Elizmilo
Recommend Dealer
Yes
Employees Worked With
Brian in service, John Lloyd
Sep 19, 2018 -

Gengras Ford responded

I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 16, 2018

My F150 Worked with Fran Sanford. She found me the vehicle I wanted. She was extremely professional and patient. Victor was equally professional and patient. More

by Peggy D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fran Sanford, Victor
Sep 19, 2018 -

Gengras Ford responded

Thanks for your positive review! I’ll let our full team here know that you were pleased with their professionalism and your car buying experience. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 16, 2018

Routine maintenance The routine maintenance went as expected. Unfortunately my phone kept getting disconnected from the Bluetooth system in the car. The fix took longer More

by Taury123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan, and the crew at quick lane
Sep 19, 2018 -

Gengras Ford responded

Thank you for taking the time to leave us feedback. At Crowley Ford Lincoln, we strive to ensure that all of our customers have a positive experience. Please don’t hesitate to reach out and let us know how to create a better experience for you going forward. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 14, 2018

Tires rotated Brought my car in for an oil change and tire rotation to the quik lube paperwork I received said tire pressure was at 35 - half hour after I left I re More

by Debbie52
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike
Sep 19, 2018 -

Gengras Ford responded

Thank you for taking the time to leave us feedback. At Crowley Ford Lincoln, we strive to ensure that all of our customers have a positive experience. Please don’t hesitate to reach out and let us know how to create a better experience for you going forward. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 14, 2018

Long time customer! Been going to Crowley for 20 years on my sixth vehicle would never go anywhere else they take care of you and your vehicle until you’re happy and sat More

by Ljm@1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Ryan,Jesse
Sep 19, 2018 -

Gengras Ford responded

I’m glad you've had good experiences with all of us here at Crowley Ford Lincoln. Thank you for sharing that in your review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 14, 2018

A/C stopped working on a very hot day. I drove in right after work and you took me in right away with no appointment. We found the problem and told me what to do about it. I need to replace More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Ciriello, John Lloyd
Sep 19, 2018 -

Gengras Ford responded

I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Gary Stebbins Service Manager Crowley Ford Lincoln

September 11, 2018

Awesome Experience We purchased a great vehicle with the assistance and hard work of John and Fran. They found what we wanted and the experience couldn't have been smo More

by FGWAY33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fran Sanford, John Lloyd
Sep 19, 2018 -

Gengras Ford responded

Thanks so much for your kind words! I’m pleased we were able to meet your needs. Enjoy your new ride! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 10, 2018

A good place to buy your car and have it serviced!!!! As stated in the title, I'v been very happy with the purchase of my new MKC and happy with the service experience this car and my Lincoln Town Car. More

by Tony T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Frenette
Sep 10, 2018 -

Gengras Ford responded

Thank you for the kind words, Tony. Thank you for sharing your experience. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 07, 2018

30000 mile maintenance Quilck Lane personal was very helpful Answered all my queries No appointment needed helps me a lot Will definitely refer to my friends & family More

by PPD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
QuickLane Front desk
Sep 10, 2018 -

Gengras Ford responded

Thank you for leaving a review! I'm glad you had a positive experience. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 03, 2018

Excellent experience purchasing my certified pre-owned vehicle. Tony took the time to go over vehicles with me and Victor made the financing process painless. More

by panda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Victor
Sep 06, 2018 -

Gengras Ford responded

Tony and Victor will be happy to hear you were pleased with their professionalism. Thank you for sharing that. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

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