Gengras Ford

Worse experience buying a car & getting paperwork done right Do not trust this dealership to know what they are doing in regards to: 1.Military Rewards (yes you can claim them up to one year after puirchase on Do not trust this dealership to know what they are doing in regards to: 1.Military Rewards (yes you can claim them up to one year after puirchase on Memorial Day, etc.) Be aware if they put everything under the wife's name and the husband was a Vet, Lisa will tell you and the Military Rewards Representative they can not process the Military Award Approval from Ford because Victor, Sales'Finance put the wife as the primary borrower and the Reward was issued under the husband's name. Poppycock! The Military Reward is accessible to the spouse of a Veteran. They can, but will insist the Military Reward Representative void one eCertificate and issue a new one in the spouse's name. This delays the $750 by another 24 hrs.It should have come off the invoice in the beginning. 2.Third Party Warranties they neither understand or know how to Register with the company. They will charge you for them though.Note:- You will not have recognized coverage until Crowley sends the Registration Contract to them. 3. Be ready to object when the give you a bill for your "free oil Change". 4.If you are woman who kept your maiden name after marriage, be ready to be pulled aside after all the papers are signed and asked "are you two really married?" Guess I shouuld carry my marriage license next to my drivers license. It's 2017 , People!!!!! Do not trust them that everything is in both spouses name and you find the Service Dept,Warranties Companies, Bank loan, only have it under one name, and you have no idea what name Crowley put it under until a few months after purchase. Note: Misspelling your name even though they have your drivers license, ins card and check from both accounts is probable. If they don't know your email they make one. I don't know what that's about. More

Gary was no help I recently had an oil change at this location and everything seemed fine...that is until my car started smoking two days ago and I had to take it in t I recently had an oil change at this location and everything seemed fine...that is until my car started smoking two days ago and I had to take it in to be checked out. I decided to take my car somewhere other than a Crowley location (thank God!) and it turns out the person who did my oil change (at Crowley Ford Lincoln) FORGOT to put a rubber gasket around the oil filter, which essentially means my oil has been leaking ALL OVER MY ENGINE AND UNDER THE HOOD and was bone dry when I took it in. They had to do a whole new oil change, along with an extensive washing of the car, which was soaked in oil. The cost of these fixes were $155. UPDATE: After going into Crowley (multiple times) and being shunned into the waiting room to be forgotten about...I was finally assisted by Jesse. He made copies of everything and said he would write me a check immediately. It's now two months later and I just called to check in because I still have not received a check. At first Jesse acted like he had no idea who I was, but then after realizing, he said he'd leave a message for Gary AGAIN. THAT'S IT. This incident occurred in July and it's now almost October and I am most likely never receiving that check. Gary clearly has no intentions of resolving this issue and doesn't care about his clients. I am also taking this up with the Better Business Bureau where I will be filing a personal complaint. More