Gengras Ford

Service is the worst Service center is horrible. Employees/reception is rude. Service is never available, they don't communicate as they should during repairs. Never meet Service center is horrible. Employees/reception is rude. Service is never available, they don't communicate as they should during repairs. Never meet timeframes on delivering service. Overall would not recommend the dealership to anyone regardless of a new or used purchase. More

I purchased my vehicle there, and that was the only good think. I have been lied to, gotten the run around, and have had 90% of my parts or service visits messed up completely. Do not go here for service or think. I have been lied to, gotten the run around, and have had 90% of my parts or service visits messed up completely. Do not go here for service or parts. The people are friendly most of the time at least. More

I purchased a 2012 Lincoln MKT back in August of 2011, as an upgrade from the less expensive 2010 Subaru Tribeca that I had owned. Lincoln has outdone itself with the MKT Ecoboost model...it is the nicest ve an upgrade from the less expensive 2010 Subaru Tribeca that I had owned. Lincoln has outdone itself with the MKT Ecoboost model...it is the nicest vehicle I have ever driven, too many options to list, and rides like a dream. My husband's SUV costs double what my MKT cost, and he prefers to drive my Lincoln most of the time. I love the service department at this dealership and they have gone above and beyond to make sure that I am taken care of and that my car is taken of in a timely manner. Upon purchasing the vehicle I also had a fairly pleasant experience with the sales staff and finance person as well. I waited several months for this vehicle to come direct from the factory so I was very excited when it arrived just two weeks before my daughter was born. With that being said, I am sorry to say that the problem with this dealership seems to be with the management. I returned to this dealership a few weeks ago to speak to my sales person about the refrigerated console that is in my MKT. I had ordered the console with the intention of using it for my two small children, both under the age of two at the time, for their bottles and snacks. Upon purchasing this vehicle and ordering the configuration with the console, I was never told that I would not be able to fold down the second row of seats when carseats are in place, in order to access my third row of seating. The whole point of selling my nearly new 2010 Subaru Tribeca and purchasing this vehicle was to upgrade my third row capabilites to accomodate my children and my parents. I understand that I should hold some responsibility in regards to ordering the console in my vehicle, but I also feel as though the management staff should share some repsonsibility of their sales staff not being properly trained on the different vehicle configurations and how they might affect the customer. I came into this dealership as a very pregnant woman, looking for a more spacious third row vehicle. Now I am left with an eight month old vehicle that I cannot use efficiently. I cannot access my third row at all when two carseats are in place in the second row, and placing one carseart behind the other is awkward and difficult to access with a baby in your arms. After attempting to use my third row on several occasions, and forcing my passengers to climb out of my trunk, I went back to the dealership hoping they would help me find a solution. I would like them to take this vehicle back at a fair price and sell me a new 2012 or 2013 without expecting me to put in another $15K+ after only eight months on the road and 4700 miles. After begging and pleading with my sales person it became obvious that the manager above him was not going to help me out and take any responsibility for my purchase. If Crowley had spent $15K training the sales staff on the vehicle configurations and high tech options, maybe I would not have to cough up the 15K plus now to fix my problem. I am willing to cough up 5-10K but I feel that the 18K they quoted me with such a short time on the road is crazy. I am also very disappointed that I had a heated conversation in the center of the dealership and the manager just stood off to the side and sat in his office instead of making a point to come over and speak with me. I own a business and I would never treat an unahppy customer that way. I also do not appreciate the fact that they made my salesman take all the heat from me and never once came over to diffuse the situation. Maybe some managers feel good about passing the buck to their employees, but I do not. I expect to be treated the way I treat my staff and customers so I will take my business to another dealership where management respects both their staff and customers. More

Dan was very honest upfront and sincere. He set forth with my budget in mind and got me into the best possible car for the price. Dan gave me several options and after talking with him I felt I was able with my budget in mind and got me into the best possible car for the price. Dan gave me several options and after talking with him I felt I was able to make the best selection with all the information I needed. He saw the process through completely and followed up with me after the sale to make sure the car was working for me. Jeff Tufano in the finance department was friendly and also attentive to detail. Crowley was not the first dealership I walked into but it was the last, Dan made the whole process from start to finish easy and enjoyable. I would not hesitate to recommend Dan and the rest of the Crowley staff to anyone in need of a car or truck and look forward to future purchases with the dealership. More