Gengras Ford

I went to several dealers in the few days while I was deciding what to do. I didn't know if I was going to buy now, and if I did, would it be new or used. Everywhere I went, the pricing weemed about the deciding what to do. I didn't know if I was going to buy now, and if I did, would it be new or used. Everywhere I went, the pricing weemed about the same, but I felt comfortable with Steve Macaskill. He took the time to help me get an idea of what my payments might be and other things in general if I decided to buy. When I made the decision to buy, I went right to Steve and Crowley. Steve and everyone at Crowley were just great. Thank you. More

Purchased a Lincoln MKX new from this dealer. I have had all of my service done only at this dealership. Many times I have had a problem but chose to overlook it. I finally have reached my limit. I was to all of my service done only at this dealership. Many times I have had a problem but chose to overlook it. I finally have reached my limit. I was told an oil change wait would be less than 30 min. It took 2 hours. Every three thousand miles my wait for service has been an issue. My visit previous to this was for 30,000 mile maintenance. I made an appointment, only to arrive with my young son to be told I needed to leave the car all day with no way to return home. These are just two examples. On a positive note, each time I have brought the car in the correct service has been provided, but the wait has always been longer than promised and what service needed to be done had not always been communicated clearly. After this recent 2 hr oil change, i will be looking to bring the car elsewhere to be serviced. More

My husband and I recently leased a Ford Escape from Crowley Ford. From the time we walked in and met Tony we felt comfortable. Tony spent time with us reviewing pricing for both leases and purchase, a Crowley Ford. From the time we walked in and met Tony we felt comfortable. Tony spent time with us reviewing pricing for both leases and purchase, as well as finding us the perfect vehicle. At no time did we feel uncomfortable or pressured, and Tony was very patient in answering our questions, and showing us different options. When we picked up our vehicle, Tony spent time going over the car's features, as well as answering questions and scheduling our first oil change appointment. We want to thank Tony and the staff at Crowley Ford for a great experience and great service! More

Tony and Jim have been so helpful, working with us with our trade-in and also with the purchase of a new Ford Escape. I truly love the vehicle, and we really appreciate the service we have received. It w our trade-in and also with the purchase of a new Ford Escape. I truly love the vehicle, and we really appreciate the service we have received. It was a pleasure doing business with them, and we have recommended this dealership to others and I'm sure we will to others in the future as well. More

Tony and the dealership in general were very good to my wife and myself. We purchased two vehicles from Tony. After looking at other cars at different dealerships, The deciding factor was Tony and the staf wife and myself. We purchased two vehicles from Tony. After looking at other cars at different dealerships, The deciding factor was Tony and the staff @ Crowley Ford. I would HIGHLY recommend them they were very patient as we decided never pressuring us. After the sale Tony spent a great deal of time going over our vehicles with us even subsequent days after answering our questions syncing new phones etc.The whole dealership was very helpful from the managers to the service. They even let me look at my truck that came in inside out of the rain. Its the extra mile along with price that matters. More

the salesman tony teodosio took the time and explained every detail to us.we are very happy with our new vehicle,and we love having the sync and the mytouch.we would absolutly refer crowley ford to anyone every detail to us.we are very happy with our new vehicle,and we love having the sync and the mytouch.we would absolutly refer crowley ford to anyone,and we were happy with our salesman and his managers More

Great customer service! Very friendly,attentive and informative.I look forward to future dealings with this dealership! We were pleased with every aspect of our dealings with the salesman and managemen informative.I look forward to future dealings with this dealership! We were pleased with every aspect of our dealings with the salesman and management team. Keep up the good work! More

I was not happy with this dealership, I fled Gengras Lincoln to see if the grass was greener and I was horribly wrong. The service manager Helder, wasn't very knowledgeable about my car seemed more inte Lincoln to see if the grass was greener and I was horribly wrong. The service manager Helder, wasn't very knowledgeable about my car seemed more interested in selling me services that were recently done at a mucher higher price. During my wait I sat in their waiting area where I was told I had access to WiFi to finish some office work. Was unable to use the WiFi due to a website block that blocked what seemed to be every website under the sun. The building wasn't very clean, the bathroom looked like it hadn't been cleaned in weeks, the girl answering the phones was not very friendly. I packed up my suitcase and took my tablet to a McDonalds across the street and used their Free WiFi. Shortly after a phone call from Helder I returned to pick up my Lincoln, but not before they couldn't find my keys. While the search for my missing keys was in effect I had a chance to talk to a man claiming to be the General Manager, he was as unknowledgeable as my service advisor, yet he made me feel more uncomfortable then I already was. I have to question weather or not he was who he said he was because he may be certifiably insane. He rambled on about the building and the auto group it belongs for a few minutes and then disappeared after I was finale delivered my keys. So very displeased after my first visit I will continue to service my Lincolns at Gengras. More

Everyone at Crowley Ford in Plainville has been professional, helpful and courteous. We have purchased vehicles and had service provided there as well and have not had a bad experience to date. Unf professional, helpful and courteous. We have purchased vehicles and had service provided there as well and have not had a bad experience to date. Unfortunately I do not recall the names of everyone I have dealt with, but will try to make note next visit. The staff has been professional and friendly, as well as concerned with our needs. The service department is very capable and provide services in a timely manner. We are planning on purchasing another vehicle within the next year, and do check online from time to time. The prices seem in keeping with the current market, not overpriced. When we are prepared to make the purchase it will be from Crowley Auto, as I feel their customer service is at minimum above average and they stand behind their vehicles. More

Went to the dealership with my husband as we were shopping for a new car and the Focus was at the top of my list. I was very excited to test drive one. We showed up at the dealership at about 5:30pm shopping for a new car and the Focus was at the top of my list. I was very excited to test drive one. We showed up at the dealership at about 5:30pm on a Thursday evening and not a single person said hello to us or asked us if we needed help. We stood around inside the dealership for about 15 minutes while different sales people sat in their offices or walked by us without a word. We took it upon ourselves to look around the lot at the different prices and specs of the different models and decided we'd try to see if any sales man would talk to us again. We stepped in the dealership again hoping maybe someone would realize we were willing to spend money on a car that day. Nope. Another 20 minutes of standing inside the dealership and not a single person cared to offer us any help. One sales man did eventually ask if we needed any help after a while and when we said yes, he walked into another room, came back 10 minutes later, and began talking to another employee without helping us! We walked away and I will never try to buy a car there again! More