Gengras Subaru Torrington

Stopped in one day and the moment we came in the door we were greeted by a friendly staff. Ron Voisine showed us all around and helped us with all our questions and made the whole process a very nice exper were greeted by a friendly staff. Ron Voisine showed us all around and helped us with all our questions and made the whole process a very nice experience. More

Highly recommend this dealership. I was driving through on a road trip and my car started flashing lights and "for safety" disabled all the safety features... But, even though they I was driving through on a road trip and my car started flashing lights and "for safety" disabled all the safety features... But, even though they were super busy they were able to squeeze me in and check the most common issues and give me a diagnosis when it didn't turn out simple. Sadly, the part would have been in the next day - and while I really wish I could have had it done here, I just couldn't stay in town due to work the next day and the need to drive 3 states away. For reference, I did go to another dealer who told me before when things went wrong and was told: "No, we won't even check it. Make an appointment for another day." - This dealership, I personally feel, went above and beyond to help an out of state person in trouble. I greatly appreciate their assistance here and assurance that my vehicle was still safe. After getting back into my own state I was able to make an appointment with my local dealer to get the work done at a later date (though probably not at the same forgiving rate). I'd really not have felt very safe driving without concern that my engine was going to explode or something without their help. If I'm ever in CT again for a longer time and my car needs service, I'll 100% be bringing it to this dealer. Heck, they even offered to wash my car still. More

The staff at Gengras Subaru are all great! Andy M. has assembled a top-notch team of professionals, both in Sales and in Service. My new 2024, built to my ordering specifications as able, arri Andy M. has assembled a top-notch team of professionals, both in Sales and in Service. My new 2024, built to my ordering specifications as able, arrived to the dealership within 6 weeks. I was helped along this adventure by their very knowledgeable Product Genius Gabriel, and their extremely helpful Sales Executive Anthony. Kudos also to their Master of Finance Business Manager for help with the official paperwork jungle. 10/10 score, and my thanks! More

Ron Voisine helped us resolve a bad situation; we had a 2019 Subaru that we were perfectly happy with, but we needed a brake caliper and were told that its delivery date was indefinite. Facing renting a ca 2019 Subaru that we were perfectly happy with, but we needed a brake caliper and were told that its delivery date was indefinite. Facing renting a car for at least a couple of months, thereby spending wasted $$, we decided to buy a new car. The trade in was in my estimation a little ungenerous but in general the transaction was very satisfactory and we are very much enjoying the new car. Ron Voisine took excellent care of us and did a good job showing my husband how to work the various gadgets. It’s never a great experience buying a car—takes longer than you think and requires two visits—but really it was pretty painless. More

I bought my 2021 for an oil change and asked for them to reset my backup camera which had stopped working. John Clear told me that my car did not have the technology nor a camera (which is standard) ?? I s reset my backup camera which had stopped working. John Clear told me that my car did not have the technology nor a camera (which is standard) ?? I shared that I had been using the camera for two years but did not want to wait any longer on a Saturday morning. I went home, looked on YouTube and fixed the settings myself for the backup camera to "On" in three seconds. Nice service department but disappointing visit. More

Anthony Favoccia Took care of us, and we were delighted with his attitude, patience, and knowledge. He made the usual onerous business of buying a car, a pleasure. Another delightful characteristic of the with his attitude, patience, and knowledge. He made the usual onerous business of buying a car, a pleasure. Another delightful characteristic of the experience with his follow up and willingness to even come from his home to Assistance if I had any trouble. Definitely recommend Anthony. Theresa Doyle More

Very disappointing. I'm the market for a new car. I decided to go to Gengras Subaru Being that I I currently have a Subaru and have been very pleased with my car. Not I'm the market for a new car. I decided to go to Gengras Subaru Being that I I currently have a Subaru and have been very pleased with my car. Not a problem to be Show and test drive a car. Now its time to look at what the numbers would look like. This sales person would not show me numbers unless I was committed to buying the car right then and there. It blew my mind. If I'm in your store test driving a car, I'm not doing that because I have nothing better to do. This salesman would not do numbers with me. So I walked out. I went to another dealership. After test driving a car, I asked about what the numbers would look like. This dealership had no problem giving my three different scenarios so I know exactly what I'm looking at. I don't know of any place that would deny me this. So they got my business. Spending 30,000+ on something, I assume you'd want to know exactly what your note would be, the term, and different options. Not to mention that Gengras gave me a very poor trade-in value. The other dealership was 4,000 above what Gengras offered. Gengras salesman tried to give me some xx reason as to why the trade-in offer was so low. I didn't buy it. They lack transparency and their sales tactics are designed to pressure the buyer. More

Although purchasing a vehicle is not my favorite thing to do, I can say this experience was great! Ron Voisine was a very knowledgeable, kind and a patient sales representative. I also want to give a shout do, I can say this experience was great! Ron Voisine was a very knowledgeable, kind and a patient sales representative. I also want to give a shout out to Gabe Fragale who worked with us on understanding all of the bells and whistles the vehicle had to offer. Gabe is knowledgeable and super friendly. Both Ron and Gabe are assets to the Gengras Subaru Torrington team. More

Our service experience on 1-17-22 was excellent 10/10. Elizabeth Wynne was helpful and very professional. Thank for our cupon savings, Sharon and Walter Baran Elizabeth Wynne was helpful and very professional. Thank for our cupon savings, Sharon and Walter Baran More

My wife and I recently purchased a vehicle from Gengras Subaru. When we came to pick up the vehicle and do the final paperwork we noticed some issues with the vehicle that we hadn’t noticed before. We brou Subaru. When we came to pick up the vehicle and do the final paperwork we noticed some issues with the vehicle that we hadn’t noticed before. We brought it to their attention and got our salesman, the service manager and the sales manager involved. They promised they “would make it right”. The dealership went above and beyond to make us happy. I would easily go back for any future purchases and highly recommend them to anyone looking for a vehicle. Thanks to Rob Lascko, our salesman, Cody Bishop, our delivery coordinator and Joe Cabrera our sales manager. More