Gengras Subaru Torrington

If you are looking for a different and positive car buying experience, keep looking. You cannot communicate with a salesperson via email even though they provide email addresses on their business cards buying experience, keep looking. You cannot communicate with a salesperson via email even though they provide email addresses on their business cards. They never receive them and you get emails that make no sense. Again, because the emails are not sent by the sales person, they are sent by the back office who have never met you and don’t read your emails. This is a very bad practice, bordering on unethical. Phone calls are also responded to inconsistently. Lastly, there is still the mysterious deal or no deal man behind the curtain sales manager shtick. Give me a break. From my observation, there are no female sales personnel either. This is a gap that should be addressed. The 2012 model car I bought had a badly repaired scratch that I found when I got it home. I won’t even approach the dealership about repairing it correctly as I have feeling they will blow me off and I just don’t feel like dealing with them anymore. This experience is why I buy from private parties when I can. Unfortunately, the model I was looking for was scarce. Good luck. More

#1 Subaru dealer in my book. I drive over an hour to have my Subaru serviced here, and I will but my next Subaru at Center! my Subaru serviced here, and I will but my next Subaru at Center! More

These guys really know their Subarus! Very patient explaining every option. Price was better too plus they gave several valuable extras. Definitely worth the trip! Service looks great, drive through, explaining every option. Price was better too plus they gave several valuable extras. Definitely worth the trip! Service looks great, drive through, comfortable waiting area, etc. Beautiful place. More

The service department is great. They explain what needs doing and do not try and sell you anything extra. My car is always cleaned and delivered when promised. The waiting area is excellent - comfortable s doing and do not try and sell you anything extra. My car is always cleaned and delivered when promised. The waiting area is excellent - comfortable seats and free beverages. I strongly recommend this service department. More