Gengras Subaru Torrington

This is a great dealership. My wife saw a slightly used 2013 Crosstrek online. She inquired about it online and Joe called her right back. She went up to see it and test drove it later that afternoon. She 2013 Crosstrek online. She inquired about it online and Joe called her right back. She went up to see it and test drove it later that afternoon. She loved the car and how Joe handled everything. She drove the car home that night. I liked her car so much I went back the next day and saw Joe and test drove a new 2014 Crosstrek. I loved it and purchased one also. They did not have the color I wanted on the lot but said one was in transit to the dealer. I put a deposit on it and waited a few days and the car was still not in. With a forecast for a possible snowstorm for the Northeast I did not want to wait so I called Joe and asked him about another one they had and he told me it sold. Joe went above and beyond to find me the car I wanted in the color and options i wanted from another dealer. It was Friday so they had the car for me by Tuesday morning. I went in and met with Joe and Chuck the finance person and I was in and out within 1 hour with no surprises. Joe and Chuck were great to work with they were very friendly and accommodating. They were fair on price with my trade in and the new car. My wife and I actually enjoyed purchasing these 2 vehicles because it was a pleasant experience, I would recommend Center Subaru and my wife and I look forward to a long relationship with them. Thanks guys. Ron and Patricia More

Friendly, knowledgeable salesperson. Provided us with several vehicles within our price range to test drive. All arrangements for final sale were made on schedule. We bought our first Subaru at Center Su several vehicles within our price range to test drive. All arrangements for final sale were made on schedule. We bought our first Subaru at Center Subaru and have been very pleased with the service and attention. More

Previous experiences at dealerships were usually very stressful, and I felt like I was being pressured into making a quick decision. I did not feel this way at all. I was very relaxed and not pressured stressful, and I felt like I was being pressured into making a quick decision. I did not feel this way at all. I was very relaxed and not pressured at all. Kit was our salesperson and I enjoyed doing business with him. He was very knowledeable, and courteous and I would definitely recommend him and Center Subaru to family and friends. More

Make sure you check other sites for reviews of this dealership - I find it hard to believe they have 4.7 here and below 2 everywhere else. I wish I had read other reviews before purchasing my vehicle a dealership - I find it hard to believe they have 4.7 here and below 2 everywhere else. I wish I had read other reviews before purchasing my vehicle at Center Subaru. I definitely felt like I was being "sold" a car - they start out as friendly and accommodating and then get extremely pushy ("What can I do to get you in that car today?" is an exact quote). I wish I had walked away but I truly thought I was getting a good deal (boy, was I wrong). Here are the things that made this my worst car buying experience to date: 1. The salesman kept trying to push me into a more expensive car. 2. When we were trying to negotiate they only gave me the price in monthly payments, not what I was actually paying for the car. The first monthly payment they came back to me with would have had me paying MORE for the car than the sticker price (although I didn't realize this until later). I ended up "talking them down" almost $100 in the monthly payment so I thought I was getting a great deal and I bought it. When I actually signed the loan paperwork it was less than $2000 off the price of a $30k car. I have regretted not asking them to see the price of the car instead of the monthly payment ever since. 3. The salesman had to call me at least 4 or 5 times with additional questions for the bank - questions that I should have been asked for in advance, nothing that he shouldn't have asked the first time around. 4. When I picked up the car it was missing 4 add-ons. I had to make an appointment and bring my brand new car back in 1 1/2 weeks later to get them added on. 5. I was never informed that they may not pay off my trade-in right away. So even though I gave them my old car, I got charged for a car payment on it almost 2 weeks later. I do not keep money in that bank account except when I have a car payment coming up so it overdrew my bank account. 6. When I brought my car in to get the 4 items added they gave me a loaner car with the gas light on. I didn't realize it until I was a mile away. 7. I met with the sales manager, Myles, to discuss my terrible experience and he told me I was being "irrational" for wanting to get my old car back. I was extremely unhappy with my purchase, I felt like I had paid too much (but didn't realize it until it was too late), and the paperwork had not yet gone through at the DMV or my bank. I know for a fact that other dealerships do this (not all - but definitely the ones who pride themselves on service). In summary, this is the worst car dealership I have ever dealt with. I purchased my last Subaru at Van Bortel Subaru in Victor, NY and had THE BEST car buying experience. I was so proud to own a car from that dealership. I never once felt like I was being pushed into something. I will be driving to New York this summer to trade my car in for a Van Bortel Subaru. More

Brandon got the job done and sold me exactly what I wanted. He called me weeks later for a follow up. I never had anyone do that before. Impressed.. Made me go from a Jeep owner for many years to a Sub wanted. He called me weeks later for a follow up. I never had anyone do that before. Impressed.. Made me go from a Jeep owner for many years to a Subaru owner for many more years. Thanks for the experience... We love it.. George and Ana Garofalo More

Upon arriving at Center Subaru in Torrington, CT my husband and I were greeted out front by a pleasant salesman. Joe was very friendly and eager to find me the car that I wanted. When we determined t husband and I were greeted out front by a pleasant salesman. Joe was very friendly and eager to find me the car that I wanted. When we determined the type of car I wanted was not on the lot he checked on the internet both regionally and in their Jacksonville, FL dealership. We could not find a car that was perfect so he suggested ordering one from Subaru itself. Joe had lots of ideas and so much energy into searching for a car for me. After I changed my car profile, he did find one right there in the pre-owned lot with a price I could not say no to. The next day i had to drive up to my daughter at college and he made sure the car was ready for pick-up first thing in the morning. The whole team at Center Subaru had to work together to make this happen. I am very appreciative that they were able to do this. More

My husband and I were just starting our search for a small SUV and after test driving the Subaru Forester we were impressed with the car and its features over all. We were treated with friendly courtesy small SUV and after test driving the Subaru Forester we were impressed with the car and its features over all. We were treated with friendly courtesy and all our questions were answered. We didn't even go to another dealer to check out other makes of cars. We were very satisfied and bought a gently used Forester the same day. Frank also assisted us with financing though my husbands credit union. We were able to pick up the car the next afternoon. We are looking forward to driving our Forester for many years to come. After we bought our Forester others that have done business with Center have only positive things to say. Our experience with Frank and Center Subaru has been a very positive one so far. More

in my opinion...center subaru is THE BEST dealership for sales, service, customer interaction, and FREE COFFEE---i suggest everyone to stop by and let them know your vehicle needs, and grab a cup with/of Jo sales, service, customer interaction, and FREE COFFEE---i suggest everyone to stop by and let them know your vehicle needs, and grab a cup with/of Joe!! way to go center subaru!! More

If you are looking for a different and positive car buying experience, keep looking. You cannot communicate with a salesperson via email even though they provide email addresses on their business cards buying experience, keep looking. You cannot communicate with a salesperson via email even though they provide email addresses on their business cards. They never receive them and you get emails that make no sense. Again, because the emails are not sent by the sales person, they are sent by the back office who have never met you and don’t read your emails. This is a very bad practice, bordering on unethical. Phone calls are also responded to inconsistently. Lastly, there is still the mysterious deal or no deal man behind the curtain sales manager shtick. Give me a break. From my observation, there are no female sales personnel either. This is a gap that should be addressed. The 2012 model car I bought had a badly repaired scratch that I found when I got it home. I won’t even approach the dealership about repairing it correctly as I have feeling they will blow me off and I just don’t feel like dealing with them anymore. This experience is why I buy from private parties when I can. Unfortunately, the model I was looking for was scarce. Good luck. More

#1 Subaru dealer in my book. I drive over an hour to have my Subaru serviced here, and I will but my next Subaru at Center! my Subaru serviced here, and I will but my next Subaru at Center! More