My wife and I had limited time to look together for a new car due to our working hours. Dealers kept pushing us to come to showroom and work out a deal. Wayne was very patient with us sending information on E:mail. We called Wayne responding to a offer for 2019 Equinox. Wayne worked with us on the Phone reviewing options for trade-in and financing. We had some time to test drive the car and were never pressured to stay to finalize a deal. The only time we had to sit down was on a Saturday with 2 grandchildren. Wayne made us feel like we were home. He took the kids to waiting area and set them up with TV and hot chocolate. My wife and I are both over 60. This turned out to be the least stressful car buying experience we have ever had.