George Harte Nissan

I had a problem with my new Altima. It started stalling, they bent over backwards to help me. They even took a part out of a new car. They have a friendly staff and really care about your needs. I was nervo they bent over backwards to help me. They even took a part out of a new car. They have a friendly staff and really care about your needs. I was nervous and I figured I was going to be without my car for a while but they really stepped up!! I am very thankful they are my dealer. More

my car was brought it for service. It is a month old with a little more than 1000 miles and it was in perfect cosmetic condition. When I left, there was a dent on the hood surrounded by grease. Mr Buckholtz a little more than 1000 miles and it was in perfect cosmetic condition. When I left, there was a dent on the hood surrounded by grease. Mr Buckholtz refused to acknowledge that the dent was caused by the service department, even though presented with the grease evidence right after the service was performed. For a $400 repair, he let a customer go who won't return and who will file formal complaints with the better business bureau, the consumer protection agency and with Nissan Corporation. Really bad business decision. Maybe it was because he was dealing with a woman and has a deeply instilled sexist attitude? If this is the pevailing attitude of the management of George Harte Nissan, then they will lose more than just my business. I am a 49 year old professional woman who will use every means at my disposal to warn others that they must take pictures of their automobile before and after service if they expect their damaged vehicles to be repaired by the offending party in the service department. While Mr Buckholtz thought he was saving his dealership some money by denying the obvious damage, surrounded with grease from the hand of a service tech, he forgot that good business means treating all clientele with dignity and respect, even women. More

We gave a $1000 deposite on a new Versa that my daughter was going to purchase when home from school in Easter. We we went with her to purchase the car we were told they had sold the car we had contracted t was going to purchase when home from school in Easter. We we went with her to purchase the car we were told they had sold the car we had contracted to buy from them to someone else and were going to substitute an equal value car. When asked for window stickers from both cars so we might compare (wary of the old bait and switch trick)we were told it was impossible since the 1st car was already delivered and they had no copy. Then we were told that the car was going to be $500 dollars more than agreed upon unless we financed the car (the deal when agreed on was for a cash sale) At this point we left and went to another dealer where we were treated much better and purchased a car from them. When we returned to George Harteless the sales manager refused to refund our deposit (after keeping us waiting for 45 minutes just to say no)even though they no longer even had the car we had agreed to purchase. The matter is now in the hands of the CT States Attorney General's office and Motor Vehicle dept with whom we have filed formal complaints I have spent 15 years working at new car dealers and have never encountered such an unprofessional bunch of hoodlums in my life. More

My 2007 Nissan Altima went into "fail safe" mode on a Friday. The car had only 5,000 miles on it. On Saturday, the car was still stuck in this mode and was un-drivable. The sales manager said there wa Friday. The car had only 5,000 miles on it. On Saturday, the car was still stuck in this mode and was un-drivable. The sales manager said there was no way for me to reset the car out of this mode and I would have to get it towed to the dealer so they can see why it is stuck. He went on to say if there is nothing wrong with the car I would be responsible for the tow. I replied that the car was stuck in Failsafe and there must be something wrong and he agreed. I then asked him if there was any way I could reset it myself. I asked if there was any procedure on my end that I could follow to try and reset it. I even suggested hard resetting the car by unhooking the battery. The service manager said this was not advisable and there was no way for me to reset it. I called the tow company that he suggested (the only one that the dealer works with) and they were not open. On Monday, the car still would not run so I called the tow truck to bring it to the dealership. A few hours after they called me and said there was nothing wrong with the car and that they could not re-create the problem. They also said that I would now have to pay $140 for the tow. I live only about 15 miles from the dealership and an average tow in my area should only be about $75, but that's not even the problem. The dealer refused to acknowledge that the car had a problem and said my only recourse was to contact Nissan USA. I spoke to a person there and after 2 weeks of faxing, calling and waiting he also refused to reimburse me for the tow. The Nissan USA rep on his first call said the dealer absolutely did not do any diagnostic work or it would show up in his system. He said they simply started the car and it was fine. When I actually got the invoice for the repair in my hands, it showed clearly that the first thing they did was hook it up to the computer. This, my guess, is when they reset the failsafe mode and then drove the car. Neither the dealership or the rep from Nissan USA is willing to admit that the car was in fact, stuck in this failsafe mode and I refuse to believe it just magically repaired itself on the tow ride to the dealership. Funny thing is, after getting the car back my wife and I scoured the owners manual and found that the failsafe mode can be reset simply by turning the car off for 10 seconds and then back on again. Why didn't the sales manager provide that information to me before suggesting I call for such an expensive tow??? Something is very fishy here and if you need warranty work done on your Nissan, bring it anywhere but George Harte. More

I always hesitate going to a dealership for service. Unfortunately, as my car was delivered to me without the key to my wheel locks and I needed new brakes, I was required to go to the dealership. Sinc Unfortunately, as my car was delivered to me without the key to my wheel locks and I needed new brakes, I was required to go to the dealership. Since I had received a 10% discount postcard in the mail, I thought at least I wouldn't be paying full price for the service. The people were courteous enough and so far I have no complaints about the work that was done. My aggravation is due to being told I could not use the discount because I had not presented it PRIOR to the work that was done. Now, it doesn't take a genius to figure out that you shouldn't have to present it in advance. After all, anyone who charges unpublished prices for their service can automatically jack up the prices to cover the discount if they know you have a coupon!!! It's a little outrageous to not be willing to honor a discount coupon at ANY POINT IT IS PRESENTED! I was told to present it next time I had work done. That's fine, but I wanted to do it now to discount the $450 bill I had to pay. Not next time when I have to pay $100. I'd prefer to have the $45 back, not $10. I didn't trust dealerships before... and I still don't trust them. More

They are unfriendly and incompetent. I have a new Murano and have had two recalls and my gas gauge does not work. I also have a dash board that stays on. I dropped my car off on Saturday for the pr Murano and have had two recalls and my gas gauge does not work. I also have a dash board that stays on. I dropped my car off on Saturday for the problem that was already discussed and an hour later they called and said they could not fix it that day. When I went to get the car Dave told me they could not do this type of service on a Saturday and that they have a shuttle during the week but could only drop me off at work not ny son at school. More

Back in 2001 I went to this dealer and instantly fell in love with this 97 silver Nissan Altima. It had everything I wanted. But somehow the sales person got me to buy this floor model 98 Nissan tan (yuck) love with this 97 silver Nissan Altima. It had everything I wanted. But somehow the sales person got me to buy this floor model 98 Nissan tan (yuck) maxima. He refused to show me the car I was interested in or any other car for that matter. He made it seem as though that was the only car. And to top it off he didn't do a test drive with us. He was really desperate to get rid of this car. Price tag said 15,999, I told the guy we could not afford more then 350 per month becuase of the insurance. He said fine but the first two payments would be 450 and then it would be lower. I agreed to put the first payment down of 500 and he said that the next payment would be 450 and after that 350 per month. Guess what 4 years later and its still 450! And since I cant afford 450 I cant afford to pay insurance so I cant drive the car. Its been parked in my drive way for a few months now and I have to get a ride from my mom to go to work! I got stuck paying 450 for 5 years, which will come out to roughly 27,000 dollars. Thats what like.. 60% interest? On top of that I later found some scratches all over the back of the car seats and on the roof of the car (my guess is that the other previous owner had a dog) also the cigarette lighter came out when I tried to use it the first time. And I later noticed cigarette burns on the interior driver side of the car (looks like the guy was a smoker too) now.. remember that silver Nissan? It had a CD player in the front. That's what I really wanted. He said no problem we will install one. When I got the car, they drilled a hole where the CD player was supposed to be and had this flimsy wired remote coming out of it that ran to the CD changer in the trunk... IN THE TRUNK! Plus the remote wasn't mounted or anything, it was just hanging there! It was partly my fault for taking my dad (who buys the first thing suggested to him) to co-sign.. but he totally took advantage of us. Plus they added some servise plan to the car without telling us(which cost $500) and they never once called us for maintenance. On top of that the next day I went to the movies and when I was getting ready to leave the stupid car wouldn't start. I looked under the hood and then found that the battery was old and corroded. The car was garbage if they actually certefied or even looked at the car before we took it theres no way that battery would have been like that! I dont know how they are now but I will never go back to that dealership and I will never recommend these people! And if you go there anyway at least stay away from Ronald Federico he is a con artist. I hate Harte Nissan! And they are lucky I didn't sue them for lying about the payments!<br><br>PS sorry its this review is so long but I dont want this to happen to anyone else! By the way did anyone notice that the two good reviews are pending verification?... I wonder why :/ More