George Matick Chevrolet

George Matick Chevrolet responded

Thanks so very much for your thoughtful review and recommendation and for the trust you put in Erik Macklem and our Matick Chevrolet team. We believe transparency in pricing and terms is everything. By listening first to our guests we can provide honest, competitive solutions that meet your needs and budget. Thank you for sharing!

George Matick Chevrolet responded

We take customer feedback from guests and customers seriously and respectfully disagree with your assessment and are misrepresenting what occurred. Early in the day on the last day of the month and the rebate programs you reached out to our team asking us to beat a competitive quote you received, which we offered to do as long as the transaction was completed before close of business, when the rebate programs change. After a second call to us asking us to be another competitors offer just an hour before we close, we offered to do that and offered to stay late for you to take home the vehicle at the price you wanted. You did not come and then submitted a credit application to us after hours. Our team would not ever offer to honor a quote after the rebate programs have expired because there is no way to know what we could honor based on those changes. We understand the disappointment you have in the price adjustment, without question we would feel the same. That said, we did everything we could to give you a great price and offer to stay after hours with several of our team to facilitate things, but you did not come.

George Matick Chevrolet responded

We value feedback from all of our guests and customers. Your comments are concerning and some that we'd like to address with the team member(s) you worked with. Because of your screen name being very vague, we cannot specifically track back your repair order or visit to allow us to coach and provide critical feedback to those team members. If you would be so kind, please give us the courtesy of calling our Service Manager at (313) 531-7100, his name is Mike Bertucci and we would like to know more about you, what occurred, and how we can assure it never happens again. Thanks in advance.

George Matick Chevrolet responded

We genuinely appreciate your kind review and recommendation. We recognize you have plenty of dealership options from which to choose and the trust you put in our team means everything. We hope you love your vehicle and look forward to seeing you again, when the time is right. Stay well!

George Matick Chevrolet responded

Thanks so very much for your kind review and rating. We're thrilled we could give you such a positive experience that was fast and convenient. We realize you have plenty of options when it comes to where to purchase a vehicle, thank you for putting your trust in our team. We hope to serve you in the future.

George Matick Chevrolet responded

Thanks so much for your very kind review and recommendation. We're so glad we could make your maintenance visit quick and enjoyable. Whenever you need service in the future, know our team of professionals will be ready to assist. Until then, stay well!

George Matick Chevrolet responded

Mr. Bevelle, When you came to us you had 2 specific concerns. One was related to reduced steering and the second was a roaring noise at all speeds. These different concerns do carry different diagnostic charges because of the complexity of what's needed to properly diagnose. Your steering assist concern we identified was related to your battery needing to be replaced. The roaring noise was due to warn tires. We recommended the replacement of both and offer a guaranteed price on the tire purchase. Neither repair, however, was covered by your extended service contract you have because these items, unfortunately, are considered 'wear and tear' items that no service contracts cover. After your concerns and speaking with our Service Consultant Team, we did reduce your bill to cover only the Technician's time and eliminate any additional charges to try and make you satisfied. Truly we wanted to do right by you.

George Matick Chevrolet responded

We genuinely appreciate your kind review and recommendation following your purchase. We know you have plenty of local options to consider and are honored by your trust and loyalty. Our team is equally proud of our service and glad that the professionalism and care for our customers shown through. We hope to see you again when the time is right.

George Matick Chevrolet responded

Jean, simply we apologize. There was a big miscommunication and we have tried to reach out to both apologize and offer what we can to make things right. After missing your first appointment, when speaking with you for the second appointment the issue initially was related to the availability of a rental vehicle. Without your warranty company authorizing the repairs and telling us how many days you would get for the rental we told you how much a daily rate would be and you chose to go elsewhere. We recognize that this is an inconvenience and apologize. When you told our Service Consultant that you would never buy another Chevy, she took that as meaning you would not be coming in for your Service Visit. She/We should not have assumed that, and that assumption led to the cancellation of your appointment. We could have done better and should have done better and not assumed you did not want your vehicle serviced. We are using this example in training our team.

Jean responded

Hello, I appreciate that you want to try to make it right. I did not chose to go elsewhere, the tow truck driver was loading my car when I got a text stating that my appointment had been cancelled so I had to find some place else to have it taken. I did not miss the first appointment. I was waiting on a tow truck because the car was not able to be driven. I was frustrated because I have children who depend on their mother to pick them up from school every day. I purchased a new vehicle in hopes that I would not have car troubles right away. I explained to the service advisor that both of my parents retired from General Motors and this was my first GM car. I was and am still disappointed that my new vehicle is not working. Whether I buy another Chevy or not in the future is irrelevant when I have a new one now that still needs to be repaired. If you say she assumed that I did not want my car serviced because I would not buy another one in the future, I will say the two have nothing to do with each other. I have worked in customer service most of my career. I hope that this can be a teaching moment for Matick. Luckily, Feldman Chevrolet was in an acceptable tow distance so that I didn’t have to pay extra. Regards, Jean