George Matick Chevrolet

George Matick Chevrolet responded

We genuinely appreciate your very kind review and recommendation following working with Brad Wilson and our Matick Chevy team. We recognize you have plenty of local choices for a vehicle and are so truly thank for your trust. In the future we'll work to make sure your experience is expedited in a quicker fashion. No one likes waiting, but we are certainly thankful for you!

George Matick Chevrolet responded

Thank you for your generous review! We appreciate the trust you put in our team and take your loyalty seriously. We hope in the future, whenever you need maintenance or repairs, you'll again think of our team. Stay well!

George Matick Chevrolet responded

Thanks so very much for your thoughtful review and recommendation and for the trust you put in Erik Macklem and our Matick Chevrolet team. We believe transparency in pricing and terms is everything. By listening first to our guests we can provide honest, competitive solutions that meet your needs and budget. Thank you for sharing!

George Matick Chevrolet responded

We take customer feedback from guests and customers seriously and respectfully disagree with your assessment and are misrepresenting what occurred. Early in the day on the last day of the month and the rebate programs you reached out to our team asking us to beat a competitive quote you received, which we offered to do as long as the transaction was completed before close of business, when the rebate programs change. After a second call to us asking us to be another competitors offer just an hour before we close, we offered to do that and offered to stay late for you to take home the vehicle at the price you wanted. You did not come and then submitted a credit application to us after hours. Our team would not ever offer to honor a quote after the rebate programs have expired because there is no way to know what we could honor based on those changes. We understand the disappointment you have in the price adjustment, without question we would feel the same. That said, we did everything we could to give you a great price and offer to stay after hours with several of our team to facilitate things, but you did not come.

George Matick Chevrolet responded

We value feedback from all of our guests and customers. Your comments are concerning and some that we'd like to address with the team member(s) you worked with. Because of your screen name being very vague, we cannot specifically track back your repair order or visit to allow us to coach and provide critical feedback to those team members. If you would be so kind, please give us the courtesy of calling our Service Manager at (313) 531-7100, his name is Mike Bertucci and we would like to know more about you, what occurred, and how we can assure it never happens again. Thanks in advance.

George Matick Chevrolet responded

We genuinely appreciate your kind review and recommendation. We recognize you have plenty of dealership options from which to choose and the trust you put in our team means everything. We hope you love your vehicle and look forward to seeing you again, when the time is right. Stay well!

George Matick Chevrolet responded

Thanks so very much for your kind review and rating. We're thrilled we could give you such a positive experience that was fast and convenient. We realize you have plenty of options when it comes to where to purchase a vehicle, thank you for putting your trust in our team. We hope to serve you in the future.

George Matick Chevrolet responded

Thanks so much for your very kind review and recommendation. We're so glad we could make your maintenance visit quick and enjoyable. Whenever you need service in the future, know our team of professionals will be ready to assist. Until then, stay well!

George Matick Chevrolet responded

Mr. Bevelle, When you came to us you had 2 specific concerns. One was related to reduced steering and the second was a roaring noise at all speeds. These different concerns do carry different diagnostic charges because of the complexity of what's needed to properly diagnose. Your steering assist concern we identified was related to your battery needing to be replaced. The roaring noise was due to warn tires. We recommended the replacement of both and offer a guaranteed price on the tire purchase. Neither repair, however, was covered by your extended service contract you have because these items, unfortunately, are considered 'wear and tear' items that no service contracts cover. After your concerns and speaking with our Service Consultant Team, we did reduce your bill to cover only the Technician's time and eliminate any additional charges to try and make you satisfied. Truly we wanted to do right by you.

George Matick Chevrolet responded

We genuinely appreciate your kind review and recommendation following your purchase. We know you have plenty of local options to consider and are honored by your trust and loyalty. Our team is equally proud of our service and glad that the professionalism and care for our customers shown through. We hope to see you again when the time is right.