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George Matick Chevrolet

Redford, MI

4.3
256 Reviews
At George Matick Chevrolet, everything we do is built around making your experience simple, transparent, and genuinely enjoyable. From your first click to every visit after, we focus on clear communication, respect for your time, and a team that cares about getting it right.
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14001 Telegraph Rd.

Redford, MI

48239

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Showing 256 reviews

March 26, 2021

Great customer service. When my Cruze sprung a leak, the team was quick to diagnose and follow through to repair the problem. I'm very satisfied with the service that I received. More

by kgr132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
aaaaaaaaaa, bbbbbbbbbbb
March 13, 2021

The location was clean, organized and well maintained. I The location was clean, organized and well maintained. I didn't have to wait for a long period of time the service that was perfromed on my car. Ever More

by JoAnn W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taurise Barnes-Jones
Mar 13, 2021 -

George Matick Chevrolet responded

JoAnn, thank you for your kind review and recommendation. Truly, we want to make the dealership experience a positive and welcoming one. We're so very thankful for your business, your review, but most of all for your trust. We hope to see you again when the time is right.

March 05, 2021

Fast and friendly excellent customer service. Fast and friendly excellent customer service. Fast and friendly excellent customer service. Fast and friendly excellent customer service. Fast and friendly ex More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer, Owen
Mar 05, 2021 -

George Matick Chevrolet responded

Jake, thank you! thank you for your trust and feedback about your recent visit working with both Jennifer and Owen. We know you have plenty of options when it comes to where to service your vehicle. Our sincerest thanks for putting that trust in us. Stay well!

March 02, 2021

Excellent customer service and car service. The car was back to me in a timely manner. Owen was kind, friendly, and helpful. The waiting was very clean. More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Owen was great.
Mar 04, 2021 -

George Matick Chevrolet responded

We genuinely appreciate your review and feedback following your recent visit and working with Owen. We know you have plenty of options when it comes to where to service your vehicle. Thank you for putting your trust in our team. We hope to again earn your trust when the time is right. Stay well and again, our thanks.

February 23, 2021

Super, hassle free trade in and sale! I'm very satisfied and happy with my new car purchase! I will be back and I will recommend this dealership and Nick to all my friends and family! More

by wloffer01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 01, 2021 -

George Matick Chevrolet responded

Thanks so much for your kind review and recommendation! We take the trust you put in our team, and Nick Edwin, seriously and are so very thankful. The biggest compliment we could ever receive is the recommendation to family or friends. In advance, thank you. We hope to serve you again when the time is right. Stay well.

February 19, 2021

Service area-Always professional and courteous. Had a late day appointment and they got me in and out quickly without issue. The techs were even kind enough to do more than what was required in terms of More

by lisaB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark. P
Mar 01, 2021 -

George Matick Chevrolet responded

Thanks so much for your review and recommendation! Our team is truly focused, every day, on making our guests' experience with us positive, fast, and affordable. When the time is right, we look forward to helping you again. Stay well!

February 10, 2021

I’ve been a loyal customer for about 20 years and I absolutely love it 😊🥰. Excellent customer service, reasonable and very professional. Can’t wait to pick out the next vehicle😊 More

by lo_rider1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 12, 2021 -

George Matick Chevrolet responded

We cannot thank you enough for your kind review and rating, but most of all your loyalty. We so very much appreciate all the trust you've put in our team and we hope to continue to earn that trust well into the future. Thank you!

February 10, 2021

Beware of this dealership. I purchased a 2008 Buick LaCrosse with 83000 in October 2018. Upon purchasing the vehicle I bought a vehicle service contract. After signing the contract and taking delivery More

by Pissedoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark.
Feb 10, 2021 -

George Matick Chevrolet responded

The comments that you are making in this post were much more flagrant, disrespectful, offensive and disruptive to our operations in person yesterday. In an effort to diffuse the situation and to have you exit peacefully, we waived the inspection fees and advised you that we would provide you a copy of the final invoice once it was completed. We do not have an email address on file for Ms. Price, so we have mailed a physical copy to the address we have attached to her file. It should be noted, that we have no idea how, when, or where the coolant stop leak was put into the vehicle. All we know is that it is there now, we didn’t install it and we haven’t seen, diagnosed, or made any repairs to your vehicle since your last visit on December 13, 2019. The complaint at that time was “ Coolant smell inside the vehicle”. We were unable to verify the concern and did not attempt any repairs at that time. The complaint yesterday was “ no heat, blower motor not working and doesn’t seem to work unless on high speed”. We 100% respect our guests and want nothing more than to provide an excellent customer experience each and every time. Obviously, we were unable to do that in this instance. Thank you for your post.

Feb 10, 2021 -

Pissedoff responded

Hell yeah I was mad. When someone tell you that you did something to your vehicle and you know you didn’t. My warranty covered everything only a idiot would have sabotage a contract like mine. Your lying. Bo was my service advisor when I brought the vehicle in for service back in 2019. And I stipulated then NO HEAT. I’m standing by what I said and posted. Per conversation yesterday with Mark, “it had to be closed out before I could receive a copy”. I was there at 5 pm yesterday and you happen to close it out this morning and mailed me a copy already you just open for service.

February 09, 2021

You should honor your quotes. I was given a quote and when my credit was ran. I was told I needed a co signer, I got approved and then I was told I needed more money . The quote said nothing about paymen More

by Cel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alana Zohr
Feb 10, 2021 -

George Matick Chevrolet responded

Thank you for the opportunity to speak to your concern, which is a completely valid one. Every day our team finds solutions for customers with all types of credit situations and budget needs. We do so honestly. When we initially provide a quote for a new or pre-owned vehicle we do so by presenting a clear proposal with financing payments using interest rate estimates based on good credit. We don't believe it is right to invasively ask about one's credit situation, or make assumptions, unless our guest brings up that concern before we ever give that proposal. At the bottom of every quote/proposal we give or send to guests, it has a disclaimer that reads "Initial quotes are based on A+/A1 credit approval and are not a guarantee for financing. The final terms of your transaction may differ depending on the actual terms of the financial institution's acceptance, rebate qualifications, delivery date, and are negotiable. Every effort is made for accuracy, however prices and availability may change without notice or with technical error." Truly, we would never want to misrepresent or use any 'bait and switch' tactics. We simply don't want to assume high interest rates or high prices for our guests arbitrarily. In your situation, after we sent your desired vehicle, payment and terms to our lender partners, we weren't able to secure the same interest rates. If you'd like to discuss any other details of your personal situation, we welcome that opportunity by calling our General Sales Manager, Sam Vitale, at (313) 354-8208.

January 29, 2021

Thank you so much Heidi Willis for all the work you did to get us in to this great car your professional manner and understanding made this a great experience .Also thank you very Brent Hegwood for showing More

by Paul Beer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Willis Brent Hegwood
Jan 31, 2021 -

George Matick Chevrolet responded

Paul, thank you for your incredibly kind review and feedback after working with Heidi and Brent on your purchase. We know you have plenty of options when it comes to where to purchase a vehicle. Thank you for trusting our team, we look forward to helping you again when the time is right. Stay well!

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