Back

George Matick Chevrolet

Redford, MI

3.9
205 Reviews

14001 Telegraph Rd.

Redford, MI

48239

Directions

By Type

Showing 205 reviews

November 23, 2021

DO NOT TRUST their service representatives. I drop my vehicle off for a recall and was told verbally that I should pick the vehicle up the next morning, even though on my service slip it indicated that c More

by spejuan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service representative
Nov 24, 2021 -

George Matick Chevrolet responded

We sincerely apologize for the confusion when you dropped off your vehicle for service. Currently, all mechanical repairs have a 24-48 hours turnaround time based on volume and capacity. Our Service Consultants relay this to our guests before our customers drop off their vehicles. With the vehicle being dropped off Saturday morning and completed Monday afternoon, we did everything possible to move as quickly as possible. The recall was 100% completed per GM's specifications, as well as the other repair you requested. Your feedback is valuable to us and we appreciate it. We can always learn and improve and will use your comments to do so. Stay well, Happy Holidays.

Nov 24, 2021 -

spejuan responded

At no point in my interactions, with your website and the service representative, was I informed of this 24 - 48 hr policy. Clearly, Matick does not believe me or only wants positive reviews to be visable to the public.

November 22, 2021

People was ok just the fact that it’s been an ongoing problem with these cars and they don’t have a recall on the Malibu and they charge $140 just to to a diagnostic test on car when u can go to any auto More

by April Denise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can’t remember
November 19, 2021

So easy, Ed was awesome and communicated throughout the whole process. My car came a few days later than expected but he made sure to call me and keep me informed. More

by Bbjnene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
Nov 19, 2021 -

George Matick Chevrolet responded

We are genuinely thankful for your kind review, rating, and most of all... your trust. On behalf of Ed Johnson and all of our Matick Team, please know how much we appreciate you. Stay well, enjoy your vehicle, and we look forward to seeing you again down the road!

November 18, 2021

Quick service but couldn’t find the rattle in my door that I can still here More

by Mjflory95mjflory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Owen maher
Nov 19, 2021 -

George Matick Chevrolet responded

Thank you for your kind words about the speed of our service. The sound you're hearing sounds (pardon the pun) like a terrible nuisance. Please reach out to Mike Hawkins, our Service Manager, at (313) 531-7100 if this is something we might be able to take a second look at, or at the very least explain what we DID do to try and solve the mystery. We're here to help.

Nov 19, 2021 -

Mjflory95mjflory responded

I believe matick service drove the car around and over a bump to try and identify the noise.

November 15, 2021

I was in-and-out in less than an hour The price was raised number More

by Mr Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Nov 19, 2021 -

George Matick Chevrolet responded

Thanks for your review and rating, Mr. Smith. We value your time and appreciate your feedback about your visit. We hope to see you again down the road when the time is right, stay well!

November 14, 2021

Good service good service good service good service good service dood service thank you thanks More

by kachakech
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Nov 15, 2021 -

George Matick Chevrolet responded

Thanks so much for your 5-star review and feedback!

October 31, 2021

The service was professional and the waiting period was within reasonable limits. I will return for future services. More

by Jennifer726_Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I'm sorry I cant remember his name
Nov 01, 2021 -

George Matick Chevrolet responded

Thank you so very much for your incredibly kind 5-star review and feedback about your recent visit. We are truly focused on providing a fast maintenance visit for all of our customers and hope to continue to serve you in the future. Thanks again for your review, stay well!

October 30, 2021

Very happy with service always have great service when I come will for sure be back More

by Mgardner202
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
Nov 01, 2021 -

George Matick Chevrolet responded

The greatest compliment we could ever ask for is to earn your trust again in the future. Thank you! Thank you for your kind review and rating and the knowledge that our team made you feel welcome and at home. Stay well, we'll be here when you and your vehicle are ready again.

October 06, 2021

Alex Pugh handled my sale in an professional and friendly manner. All the dealer staff that I interacted with were very helpful and courteous. I find it difficucult to understand how people complain about th More

by Bill Wagner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Pugh. and others unnamed due to my memory.
Oct 11, 2021 -

George Matick Chevrolet responded

Bill, thank you for your kind review and the trust you put in Alex Pugh and our team. We truly believe, like you, that the car-buying process can actually be fast, easy, and fun. We appreciate your words and we sincerely hope to serve you again when the time is right. Now go enjoy that Equinox!

September 15, 2021

My truck was running better before I bring it my wife say it was running better before we bring it , my option is you guy got me for $800 bucks for nothing but thanks I guess More

by Ghopp72
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cornelus
Sep 20, 2021 -

George Matick Chevrolet responded

We take feedback from our guests seriously. From your screen name there's no way for us to proactively reach out to learn more about your and your wife's concerns, but they are important to us. Please consider reaching out to our Service Manager, Mike Hawkins at (313) 531-7100 x143.

...
7
...