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George Moore Chevrolet

Jacksonville, FL

4.8
1,845 Reviews
The team at George Moore Chevrolet would like to welcome you to our dealership in Jacksonville, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Jacksonville, you can always count on the professional technicians in our Chevrolet service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Jacksonville count on the high-quality vehicles and services found at George Moore Chevrolet, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10979 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 1,845 reviews

January 31, 2022

Less than truthful.Dont even work on your car everyday, they have had my truck 2 months.The part we have been waiting on has sat on the shipping pallet for over 2 weeks now. Im on the 3rd service rep,Kevin More

by lauredockery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris, Kevin, Scottie In service Dept.
Feb 01, 2022 -

George Moore Chevrolet responded

Your frustration is misdirected in this situation. This is an insurance claim and we can only move as fast as they approve labor and parts. The repair began with a wheel and tire replacement, then a bent rear axle. After we received approval from your insurance company, they insisted we replace the rear end with a used rear end. After waiting for the rear end to arrive, it was delivered in poor condition. When the Lane Manager called to explain this to you on January 20th, you hung up on him. Now you're taking to social to tell everyone how terrible we are, that's an odd way to ask us to help with your vehicle.

Feb 01, 2022 -

lauredockery responded

First of all, I was never called. I hung up on a 3 way call after Kevin started the conversation with, "oh, she called you too".and then started yelling at me when he was caught in a lie about who ordered the wrong part. George Moore and Geico are both responsible for this colossal screw up.And Im the one paying for it, as a matter of fact it has cost me almost 3k. I dont need this headache, my husband has S4 lung cancer, Im missing work and paying for a truck i havent seen in 2 months. Get it fixed, stop passing the blame around and just fix it already. The part has been there almost 3 weeks......whats the hold up now?? Whos fault is it, that its not done now? Not mine for sure.

Feb 01, 2022 -

lauredockery responded

You also left out the fact that the wrong part was ordered TWICE. And nobody from this dealership has called me, I call you, every time. The G.M. hasnt even responded to my phone calls. None of you are really trying to get it done and returned to me. This is definitely no way to conduct business.

October 27, 2021

I brought my car in for it's 100,000 mile tune-up. My service advisor, Mike, got me scheduled quickly and helped me figure out everything that needed to be done to ensure my car will be running smoothly More

by Devin R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 29, 2021 -

George Moore Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at George Moore Chevrolet, INC.

August 06, 2021

Don't trust them to do a serious check up of your used vehicle. They just rush through it to get it on the lot. I bought a 2011 from them in Jan 2021. Then I find out they don't know how or care if the oi More

by rick and laurie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin
June 16, 2021

We came to George Moore Chevy a few months back and have been in a few times and Love the attitude of all of the service and parts people. Our go to guy Mike Constantine is Exceptional and we will remain wi More

by Isaabi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Constantine
May 11, 2021

I've always thought of car dealerships as like hospitals, there will always be people who are grateful and happy, while there will also be people who are disgusted. In my opinion my whole experience could no More

by Brian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2021

Had the worst customer service experience in my life. Bought a brand new 2021 Chevy trailblazer and paid for aftermarket upgrades. George Moore did not complete the requested upgrades and refused to re More

by firstcoastcuts
Recommend Dealer
No
Employees Worked With
will not identify a single employee - dealt with several
April 23, 2021

Had a very bad experience at this Dealership! Pressured into extra costs that were not necessary. Forced to purchase extended warranty but not provided any literature saying what exactly is covered or how More

by deniseallsbrook
Recommend Dealer
No
Employees Worked With
Finance person
April 23, 2021

Very nice salesman I was not pressured or rushed. I had been looking and talking with a lot of people but really liked the communication and transparency More

by sciatl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Foerster
April 22, 2021

Friendly staff! Highly recommended! My wife and I have been looking for a used Volvo XC90 for a couple of months when one popped up at George Moore Chevrolet. My wife worked out a deal with Mike Foerster More

by Luis.herrera226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Foerster
April 21, 2021

Mike Foerter at George Moore Chevy is the best! This is the 2nd Chevy I have purchased from him. He his very knowledgeable with the Chevy products .Mike is also every efficient with the sales process. Mike More

by jim.gruebel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Foerter, Justin Moore
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