
George Moore Chevrolet
Jacksonville, FL
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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I did online sales. Easy communications, no haggling- the price was good. Honest, no hassle later when I came in to finalize the deal. Strongly recommend. I will return Easy communications, no haggling- the price was good. Honest, no hassle later when I came in to finalize the deal. Strongly recommend. I will return to this dealership next purchase. More
From the moment I walked in, I felt like someone was trying to reach in my wallet. After stating my issue and the solution I wanted, (flash the ecm and tcm to the latest version) I was told there would trying to reach in my wallet. After stating my issue and the solution I wanted, (flash the ecm and tcm to the latest version) I was told there would be a $200 diag fee so they could "figure out what's going on". If I wouldn't have stood my ground and called out the service writer, I would have been out two day's pay. I was promised a phone call after my initial visit but Brian couldn't be bothered... "Sorry bout that" was the best he could do when I came back for the appointment. When I did come back for my appointment Brian was busy with another customer so a different service writer stepped in to help. Helping means trying to charge me $400 for updating the ecm and tcm...a 10 min process. The ONLY person that seemed to have even a bit of integrity was the service manager who agreed with me that 1 hr was all that would be charged. But that isn't everything... When my truck was in for service, the equity manager tried to offer me $3500 less than kbb and 3k less than carmax (and they do no favors for car values) for my truck. Unfortunately your business model seems to be all about a customer's money rather than the customer. As a side note, I did end up buying a new truck this week. I spent 70k at Key Buick GMC. Over there I didn't feel pressured, pushed or tricked into a vehicle. Their sales staff and service department (a software recall) made the reason for my visit about me, not my bank account. I enjoyed an Incredible experience while selecting a 2024 Sierra Denali. I'll be recommending them to anyone in the market for a vehicle. But for your store, I couldn't be coaxed to do business with you in any capacity even if I was offered oil changes for life. Rest assured that I will never buy or service my vehicles at George Moore Chevrolet ever again. And before you think my review is just a disgruntled customer, the two nice folks in the waiting area with me didn't have anything nice to say while they were waiting 2 hours for their service either. More
The service department was very professional and helpful. They identified some discrepancy and brought them to my attention. Overall, it was a very satisfying experience. They identified some discrepancy and brought them to my attention. Overall, it was a very satisfying experience. More
Kevin is the best associate in the service department. He listens and gives recommendations in a non pressured manner. He listens and gives recommendations in a non pressured manner. More
Kevin has for few years now made my visit to your service center very favorable! He always lessens to my request and communicates with me about my concerns coming up with reasonable solutions. Most recently center very favorable! He always lessens to my request and communicates with me about my concerns coming up with reasonable solutions. Most recently sourcing a tire on a Saturday morning after finding out I had a large piece of metal. The tire was originally ordered New and I had to wait for them! Kevin, found me one while I was in for a routine maintenance. It is nice to have someone at the job who exceeds expectations. Good Job Kevin and the George Moore Team as well! fgo More
Having trouble understanding why after making appointment it took 2.5 hours to do a30 min oil change. Should pay by job not hour. He forgot to top off fluid, my washer fluid ran out it took 2.5 hours to do a30 min oil change. Should pay by job not hour. He forgot to top off fluid, my washer fluid ran out More
Kevin is the best service team member. He’s why I continue to go back to George Moore. He’s why I continue to go back to George Moore. More
first time went with Raymond who helped me out with an amazing and great personality, second time went for a simple service and received my vehicle not the same way, it was the worst service i ever i had, amazing and great personality, second time went for a simple service and received my vehicle not the same way, it was the worst service i ever i had, specifically the Manager and Richard treating people like nothing More
Kevin has helped me with my truck diagnosis plan and getting it fixed in a very professional expedient manner. getting it fixed in a very professional expedient manner. More
Kevin was big help ! this guy is pro !!!!!!!!! i was in and out about hour ! wow they do good work ! fix my deal ! very happy ! they ar this guy is pro !!!!!!!!! i was in and out about hour ! wow they do good work ! fix my deal ! very happy ! they are the best !!!! Alex was my sales guy !!!!!!!!!! verry good ! More