Gerald Hyundai of Countryside

New car I have bought a few cars from this dealership and bob and have always been satisfied with my purchase I will lease another car in the future I have bought a few cars from this dealership and bob and have always been satisfied with my purchase I will lease another car in the future More

Excellent service It was very good experience for my daughter first time buying car . Bob Dinella was very very detail experience person I never met. I will always try It was very good experience for my daughter first time buying car . Bob Dinella was very very detail experience person I never met. I will always try to recommended to my friends More

New car 1. I came into the dealership knowing exactly what make/model I wanted to buy, and was paying cash. 2. I came into the dealership as a single, adult f 1. I came into the dealership knowing exactly what make/model I wanted to buy, and was paying cash. 2. I came into the dealership as a single, adult female. 3. NO ONE approached me as I perused inventory in the lot and in building. I had to approach staff. I was told someone would be sent out to help me. No one showed for nearly 10 minutes (Saturday 6/18, ~4pm). When finally I was approached it was clear that this was not someone responding to a request for assistance, it was someone doing a first check. 4. Sales rep's general product knowledge was fine, but limited when questioned on specifics (Android Auto, ability to use insurance company telematics device), but pricing negotiations were acceptable. Long, but fine. 5. When completing sales paperwork (Tuesday 7/5/16), I was transitioning from a dually registered car to singly registered Hyundai. I was asked if my husband "knew what I was doing and was ok with it.". Really!!!!???? I need my husband's approval to buy a new car????? I understand he needs to sign over title...of course. But you think I need to confirm I have his "approval" to buy a car? You should remind me to have his signature on the title when I bring it in, and stop right there. 6. Car was delivered and walk through completed ~7pm on a Friday (7/8/16) 7. By 7:30 I was back in dealership since windscreen on sunroof was fully disconnected and flapping in the wind when I opened the roof. I was told to come back the next day for service. Lots of apologies, but "don't use the sunroof". 8. Came in Saturday. No parts. They will call me when parts are in. Lots of apologies and "don't use the sunroof". ok. 9. Thursday, 7/14 Service called. No one has part. Part on back order. No idea when parts will arrive. I asked if I could get a ballpark...a week? a month? "It could be a week. It could be a month. we don't know." We'll call you. 10. Rep from Service advises he has spoken with my Sales rep and manager. They will offer some compensation. Does he know what that is, I ask. No. Today marks four days since that call with Service. I have not heard anything from Sales rep. What will my compensation be?? I don't know. Perhaps it is dependent on how long I will end up having to wait for the part. Who knows. 11. So, here I am...10 days with a new car in peak of summer. I bought a panoramic roof/sunroof purposefully. But I can't use the sunroof....never have been able to...and I don't know when I will be able to. I have received many apologies during the several times I've been at the dealership, but nothing else, nor a call/email since I've been told that there is no time frame for when I may have a fully functioning new car. 12. I acknowledge that an inoperable sunroof is minor and I may be making a mountain out of a mole hill. Perhaps this reaction is irrational. But a new car is a fun thing. An important thing. An expensive thing. A new car which is found to be broken literally within minutes of delivery is a let down. It also is impossible to avoid the lemon question. If something as simple as a sunroof is interminably broken from minute one, what's to say that a more significant item isn't next. Who knows what the next five years will be like. 13. I enjoy the car, but my disappointment is significant. Very, very significant. More

Excellent The best experience I ever had when purchasing a new car Bob in sales and Alex in service put me at ease that I came and bought from the right dealers The best experience I ever had when purchasing a new car Bob in sales and Alex in service put me at ease that I came and bought from the right dealership More

My New Hyundai Tucson It drives really nice. Has a lot of room. I love the color. Looking forward to driving it in the winter. I love being up high where you can see everyt It drives really nice. Has a lot of room. I love the color. Looking forward to driving it in the winter. I love being up high where you can see everything & everyone. More

Awesome Excellent experience, would recommend. I like how straight forward Bob was, he was patient and helpful when showing us the ins and outs of the new ca Excellent experience, would recommend. I like how straight forward Bob was, he was patient and helpful when showing us the ins and outs of the new car. I appreciate feeling welcomed and felt comfortable buying from you. I will buy my next Hyundai from this dealership. More

Easy "A" My time at Ettleson Hyundai was to me a very easy going, our salesman came out said hello and ask us what we were looking for so I gave him my needs a My time at Ettleson Hyundai was to me a very easy going, our salesman came out said hello and ask us what we were looking for so I gave him my needs and he was spot on, finance was just as easy, I was very impressed by the fact that they went and picked up my car from another dealer, that was a big "A" in my book. I felt like I was the most important person in the world to them, another "A". More

Review of my buying experience I found the dealership to be friendly, helpful, courteous. Mr. Esa was willing to take his time and answer all my questions. He showed me the bells an I found the dealership to be friendly, helpful, courteous. Mr. Esa was willing to take his time and answer all my questions. He showed me the bells and whistles on the Elantra and how they worked. I had my old car for 17 years and there were a lot of things on the Elantra that were unfamiliar. Ms. Esa took time to make sure I knew where everything was located. More

nice and easy Bob was great, he was so informative and very easy to do business! I like his no nonsense approach and gets right down to the facts and figures. He Bob was great, he was so informative and very easy to do business! I like his no nonsense approach and gets right down to the facts and figures. He made it very easy to buy a car, thanks again and I'll be referring my friends and family to him. See you next time I'm in the market for a new car More

Good customer service Was greeted at the door and everything was done in a timely matter was very detail of the vehicle very good customer service and was patient and expl Was greeted at the door and everything was done in a timely matter was very detail of the vehicle very good customer service and was patient and explaining everything I needed to know More