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Gerald Hyundai
North Aurora, IL
1,668 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,668 Reviews of Gerald Hyundai
August 27, 2016
High quality dealership We had never visited Gerald Hyundai before. The salesperson was knowledgeable, friendly, and helpful. The quality of the personnel and the facility ex We had never visited Gerald Hyundai before. The salesperson was knowledgeable, friendly, and helpful. The quality of the personnel and the facility exceeds any we have ever experienced. We will recommend this dealership. More
by gdrendel
Verified CustomerEmployees Worked With
Frank Laurenzana
August 27, 2016
Fantastic and stress-free experience Frank L. was AWESOME. He knew our budget, didn't haggle options and such, had the finance guy work his magic to get our monthly payment within a FEW Frank L. was AWESOME. He knew our budget, didn't haggle options and such, had the finance guy work his magic to get our monthly payment within a FEW DOLLARS! Absolutely fantastic. Frank is the man you want to see, and NO, I get NO commission from this review! :) More
by postman527
Employees Worked With
Frank Laurenzana
August 26, 2016
Great service Since my first car I bought at Gerald Hyundai it has been a great experience for my family and I. The staff is magnificent and is always willing to he Since my first car I bought at Gerald Hyundai it has been a great experience for my family and I. The staff is magnificent and is always willing to help everyone. More
by valeruca76
Employees Worked With
Brian York
August 24, 2016
new car i was very happy with the customer service from brian york. he showed me the basic of car controls and he even took some wax out and waxed my car hood i was very happy with the customer service from brian york. he showed me the basic of car controls and he even took some wax out and waxed my car hood More
by garyrmiller703
Employees Worked With
Brian York
August 24, 2016
Love it IT was a great buying experience. Great service and great car. I would recommend this dealership, car and salesperson . We are very satisfied with the IT was a great buying experience. Great service and great car. I would recommend this dealership, car and salesperson . We are very satisfied with the service and our car More
by bordens
Employees Worked With
Frank Laurenzana
August 24, 2016
I had a poor experience however they are working to fix it Update 8/31/2016--I was contacted by Nick Smiley, General Manager of Gerald Hyundai. He apologized for the poor service that I was provided and is off Update 8/31/2016--I was contacted by Nick Smiley, General Manager of Gerald Hyundai. He apologized for the poor service that I was provided and is offering to take care of an upcoming service that I will need performed on my vehicle. Considering all of the positive prior experiences, I have had at Gerald Hyundai, I will go back and give them another shot. Nick Smiley also provided me his cell phone number if I have any concerns in the future. 8/24/2016--I have recommended Gerald Hyundai to many friends and family over the years. Unfortunately, this will NEVER happen again. I have an engine repair that needs to be completed which was already diagnosed by another Hyundai Dealership however they did not have any availability to complete the repair for 2 weeks (repair is under 100k mile warranty). I called Gerald Hyundai last week and explained the situation and they said that they could take care of the service today. They said that they would need to confirm the diagnosis (I would have to wait about an hour-which I agreed to), and then they would take care of the repair and have a loaner vehicle for me. I woke up early today to drive 50+ miles to Gerald Hyundai for service and when I get there, no loaner car and they wanted to charge me another $80 to diagnose the issue which has already been identified. I had the name of the representative who I spoke to by phone but the service manager said he could not honor what his representative told me by phone and he would address the issue with her. The service manager offered to call Enterprise for me at my expense. I called Hyundai Corporate Customer Service while at the dealership. They filed a complaint but there was nothing that they can do because the dealership is independently owned. They said they would have the general manager follow up with me. I wasted more than 3.5 hours this morning, drove an extra 100 miles today, all for nothing. This is my 3rd new Hyundai vehicle that I have purchased but I guess I may have to rethink my next purchase. If I purchase another Hyundai, it will not be from Gerald Hyundai. For those of you asking why I would consider driving to a Hyundai Dealership that is more than 50 miles away, I have had poor experiences at other dealerships however I had great service in the past at Gerald Hyundai. The service department has gone down hill since Adam left. More
by Will_B_87
Employees Worked With
Nick Smiley, Edgar Cortes
August 24, 2016
My new Santa Fe Gil was very helpful in making the right selection for us. We have been very pleased with the vehicle so far. Great ride and very comfortable. Gil was very helpful in making the right selection for us. We have been very pleased with the vehicle so far. Great ride and very comfortable. More
by grw1952
Employees Worked With
Gilbert Nathan
August 24, 2016
Come see these guys! They were very helpful, professional, and considerate of what I wanted. I got something I could be proud of thanks to them. I can see myself with thi They were very helpful, professional, and considerate of what I wanted. I got something I could be proud of thanks to them. I can see myself with this car till the end. More
by jrod9425
Employees Worked With
Brenden Hurd, Dan Mason, Edgar Cortes
August 23, 2016
car Service was great and Eddie is doing great... Very affordable prices for new cars but I was very anxious because I was not able to change my mind afte Service was great and Eddie is doing great... Very affordable prices for new cars but I was very anxious because I was not able to change my mind after already purchasing the cars. More
by roselady82
Employees Worked With
Eddie Mangan
August 23, 2016
Don't Go Anywhere Else If you're considering a Hyundai, and you should be, don't bother going anywhere else. These guys are the best. Eddie made the entire process fun and e If you're considering a Hyundai, and you should be, don't bother going anywhere else. These guys are the best. Eddie made the entire process fun and enjoyable. He has a bright future ahead of him. More
by rbelmore0
Employees Worked With
Dan Mason, Mike Veto, Eddie Mangan
