Gerald Hyundai

My previous car was a Toyota Camry LE (2002), which lasted until last Monday, April 1st. I knew a car purchase was in the near future because the Camry lasted me 230K miles. In addition, the rotors w lasted until last Monday, April 1st. I knew a car purchase was in the near future because the Camry lasted me 230K miles. In addition, the rotors were starting to go. I was also experiencing an issue with the car...when I accelerated too quick, the engine would make a revving sound and it took a while for the car to catch up and accelerate. I started to think this was the transmission, which is definetely something I wasn't willing to put a minimum of $2K into to fix, especially when I could easily put a down payment on a new/used car for $1K more. After taking the car into my mechanic that day, I was right with my assumption...the transmission was shot, car wasn't even driveable---time to shop! After taking a few test drives between the Honda CRV (2012), Toyota RAV4 (2013), and Hyundai Tucson (2013), I liked the smooth ride and pick-up of the Tucson...and the vehicle was right within my wife's and my budget. My wife and I decided to look into the Aurora Gerald Hyundai location due to a referral, my Aunt Marion had purchased a Sante Fe within the past year. She worked with Mike Stoffle and met with Doug Gerald as well. My father-in-law and I made an appointment and met with Mike last Friday, April 5th to see if the dealership had the right color, features, and price of the Tucson my wife and I were looking for. We had STRICT expectations of budget, what we'd put down, and interest expectations, looking for the MOST competitive values/prices the dealership could give. Throughout our experiences (my father-in-law, wife, and myself) with Mr. Stoffle, we were satisfied with his kind demeanor and open-ness to do the best he could with the sale and relationship. At first, my father-in-law and I were so focused on meeting the monthly payment and down payment criteria, that we didn't address whether Mike offered any amount off MSRP or list price of the car...my wife and I were still beyond our budget, which was set for us to be $22-24k total (license, title, doc fee, taxes). My father-in-law and I felt "tricked" that Mike didn't address this with us, knowing very well our budget criteria, etc. Later that afternoon, when my father-in-law called Mike via his cell, they eventually came to an agreement on bumping off an additional $1000 from the original list price (which was $24, 625), dealt to $23, 625. Unfortunately, the only way Mike would succomb to the price was for my father-in-law to threaten to "walk away" from the sale. On Saturday, April 6th, my wife, Valerie, and I went to the dealership that morning to finalize the paperwork, my wife's credit check, etc. Our credit was average, so we weren't able to get the floor 3% rate that we wanted...but we got in the low 4 percentile, which was ok. The dealership was competitive in shopping around for the best financing, in which, overall, we were satisfied. Mike stuck to his promise, re-writing the paperwork to reflect the #1000K deduction, which also adjusted taxes, doc fee, etc. Valerie and I then met with Eddie to iron out the details of our financing paperwork. He offered some additional warranties, which included the "wrap" warranty and the interior coverage warranty-that way we were covered on almost EVERYTHING. Originally, we weren't going to take it, due to Eddie's initial offer taking my wife and I out of our budget expectations...but he budged, brought our montly payment down to what was comfortable AND the interest...SOLD. In the end, we had a good experience with the dealership, Mike Stoffle, and Eddie. They were able to work beyond our obstacles and adjust prices, rates, etc to what was comfortable. Out the door, we spent a little over our budget price, but in the end, we ended up with a great vehicle and felt the extra warranties were a good decision for the value. No issues so far...knock on wood. More

hi my name is stephanie horneck I purchased a 2013 hyundai elantra yesterday at this location. my dad purchased a hyundai last yr from here and said everyone was great so we decided to visit there for hyundai elantra yesterday at this location. my dad purchased a hyundai last yr from here and said everyone was great so we decided to visit there for my hyundai. everyone was really friendly fabian, dany and ed were all very nice friendly funny and had great customer service i would highly recommend this dealership to anyone! More

The first vehicle I ever purchased was at Gerald (Nissan pickup) decades ago. It's good to know that they still are the top notch dealer I remembered. I had the pleasure of working with Sam (in sales) and pickup) decades ago. It's good to know that they still are the top notch dealer I remembered. I had the pleasure of working with Sam (in sales) and found him to be honest and extremely patient. Sam is a really personable guy and knows his stuff. He spent a lot of time with me as I narrowed down my options on what I could afford. I will continue to recommend Gerald and especially Sam Katz. Very good experience More

Brenden was extremely helpful. I did not feel pressured and was very pleased with my purchase. He followed through, even helped me clean out my car. Usually once the sale is done, the saleperson is gone. H and was very pleased with my purchase. He followed through, even helped me clean out my car. Usually once the sale is done, the saleperson is gone. He made sure that I had everything that I needed. I wasn't planning to buy that day, but it was such a positive experience I went ahead and pulled the trigger. I am so glad I did. I LOVE my Santa Fe. Ask for Brenden if you want expedient and quality care. He is great! More

We had a great experience at this dealership. Tom is a wonderful salesman, knowing the car inside and out. He answered all of our questions and was patient when we were making decisions. The sales manager wonderful salesman, knowing the car inside and out. He answered all of our questions and was patient when we were making decisions. The sales managers were very accommodating too. Ed in finance was very pleasant and easy to work with. I would definitlely recommend Gerald Hyundai to anyone interested in a new car. More

I must say that in 32 years of car buying I NEVER had a better buying experience. I initially wanted to see how much my trade in was worth. I was looking for a vehicle for my wife to replace her older SUV. better buying experience. I initially wanted to see how much my trade in was worth. I was looking for a vehicle for my wife to replace her older SUV. I walked into the showroom and I was not "ganged" up on the minute I walked in. Frank walked up to me, said "Good Morning" and asked if he could help me. From there it just went so well. I have experience in car buying, I know what I want and I know how much I am going to spend. Frank and the the Sales Manager Sonny worked with me completely. I received more for my trade in than I expected. As for discounts, Sonny gave me a Military discount for which I did not ask for. Once they found out I was an active duty Soldier, they just applied the discount and told me at the end. The veicle and package I decided on was not available on the dealership at that moment. I was told that I would be given a loaner vehicle of the same type and that if I changed my mind after driving it for a day or two, I could bring it back and they would find me something more suitable. The thing is, I never felt rushed and pushed into a decision or direction. I found that very comforting. Unbelievable as we are talking about the vehicle I wanted and what items I want on the car, a truck pulls up with about 10 cars on it including exactly the one I wanted. All in all it went so smoothly. The only reason why it took a little longer is because they had to do an inspection of the newly arrived vehicle and get it cleaned up. Although I am from Detroit and a Ford person at heart, I will definitely be returning to this dealership for my next vehicle purchase. More

I had a wonderful experience working with Brenden while selecting the used Ford Escape my wife and I purchased. I searched online and found a number of used cars I felt interested in. After calling Brenden selecting the used Ford Escape my wife and I purchased. I searched online and found a number of used cars I felt interested in. After calling Brenden, I found out that the vehicles I was interested in were at other locations. Brenden happily agreed to promptly bring them all to his location so I could test drive them. I like the fact that Brenden was not a high pressure "bully" type. I felt like he really let me make up my own mind. I was turned away by other dealerships in the same automall because of my poor credit. Mike and Brenden were not judgemental. They helped me purchase the car I wanted at a great price. This was the second vehicle I have purchased at Gerald and I would go back again. More

I spoke with a lot of dealers, at multilple dealerships all over the Chicagoland area, and the one I enjoyed most working with was Eddi Makasiar at Gerald Hyundai. Once it was clear how strongly I wanted a all over the Chicagoland area, and the one I enjoyed most working with was Eddi Makasiar at Gerald Hyundai. Once it was clear how strongly I wanted a good price and how strongly I Santa Fe with certain options, several dealers seemed to lose interest and stopped returning my calls. Eddie, however, remained cheerful and helpful, and kept searching until he found the exact car I wanted at a decent price. I would recommend him and certainly deal with him again for future car searches. More

After having a warrenty engine replacement and dealing with Adam Vandiver, who went soooo far out of his way to make my life easier while dealing with a difficult situation. To make it quick, my 2009 Gen with Adam Vandiver, who went soooo far out of his way to make my life easier while dealing with a difficult situation. To make it quick, my 2009 Genesis (which I absolutly love) was T-Boned in an accident. I went through a great repair place, Gerber in Naperville, whom after reparing the body, noticed an engine noise. Gerber took it over to Gerald Hyundai, which was not the closest dealer, due to their great relationship with the dealership and Admn Vandiver ( as well as other service members). Adam understood that I had not had my car for almost three months once a new engine was placed in my car (free of charge). Instead of having me drive out to sign the paperwork to release the car back to the body shop for final touches, he came out to my house and explained to me what they had fixed and gave me copies of the paperwork. When I had a rear parking sensor act up, I knew that although they are not the nearest hyundai dealer to me, I had to drive to Gerald to had them look at my car. While the service team was looking at my car, I met Sam Katz and asked him to show me some new or newish Sonotas for my wife. Me wife and I had been planning a purchasing a Sonota Limited for her in Spring. I wanted to see what was available while I was waiting for the serve on my Genesis. Sam was great and he dealt really well with my wifes instructions on what specifically she wanted. Black or silver color, black or grey interior, Limited w Nav. I wanted it to have low miles and a great price, obviously. Sam showed me a few used 2011 and 12s but they were not exactly what my wife wanted. Then he showed me a perfect 2012 demo with less the 5k miles. Now it was time to chat about price. I had planned to spend X on a used so I on a knew i would spend more on a new never been titled car. Sam did a great job working on the price and my trade in value. He worked closely with his manager and I was able to get everything I wanted (including an 100K bumper to bumper wrap warrrenty) all for the price I was looking for, just slightly above the price for a used I wanted. He was very friendly and personalble and it was very low pressure sale. He respected my knowledge of the cars and brand and he understand how I wanted to negotiate for this purchase. He allowed me to speak honestly about what I wanted and how much i wanted to pay and evantually we got there!!! I dont usually write reviews like this but I am very impressed by Adam (who is still going above and beyond for me), Sam, and the management at Gerald. Ed Sirot at Gerber bodyshop in Naperville told me these guys were great...and they are! More