Gerald Jones Ford

I was a veteran of close to 30 years in Ford dealerships before I retired including qualified as a Master Service Advisor and was part of teams that earned 12 Ford President's Awards. Each time I am in Gera before I retired including qualified as a Master Service Advisor and was part of teams that earned 12 Ford President's Awards. Each time I am in Gerald Jones for Service, my Advisor, Shannon proves why she is a Level 4 (BEST in the country) Advisor. Ford needs to have her train other Advisors. When she tells you when your vehicle will be ready, it is ready. if there should be a hangup she is right on it, which tells me she also has a great working relationship with the techs. Those skills and relationships are what customer satisfaction is all about. More

Excellent staff in the truck service department very nice people and easy to work with Jeff and the technician that I have been working with seem too be very concerned about working through the the issues wi people and easy to work with Jeff and the technician that I have been working with seem too be very concerned about working through the the issues with my vehicle More

Very nice staff in service. They always discuss and suggested repairs needed with me, Nice clean waiting area. They are very nice. I did not have Shannon this time but she is wonderful. I do not know suggested repairs needed with me, Nice clean waiting area. They are very nice. I did not have Shannon this time but she is wonderful. I do not know the man that waited on me. I think thius was my first time with him . He was very nice. More

Just got our second Lincoln from Gerald Jones great experience both times the second one my wife worked the deal before I even got there they didn’t try to railroad her which is even better experience both times the second one my wife worked the deal before I even got there they didn’t try to railroad her which is even better More

Just purchased my 5th new truck from them since 2000. Some of the employees have been there since I first started doing business with them in 2000. That says a lot for the work environment and work eth Some of the employees have been there since I first started doing business with them in 2000. That says a lot for the work environment and work ethic that exists there. And I have always had excellent experiences in all of the areas. Sales, Parts, and Service Departments. More

Everyone was very professional and the work was completed quickly/efficiently. I only went in asking for a warranty repair and possible tire replacement, but thankfully they showed me everything that was wro quickly/efficiently. I only went in asking for a warranty repair and possible tire replacement, but thankfully they showed me everything that was wrong in my car. I paid to fix it all. More

Salesman was knowledgeable and met all our needs. He listened to like and dislikes and found the perfect truck. Would highly recommend to anyone looking to buy! listened to like and dislikes and found the perfect truck. Would highly recommend to anyone looking to buy! More

The dealership was in constant communications about the work being done on my vehicle. THey answered all of my many questions quickly. I also liked that they had a text number in case calling wasn't conven work being done on my vehicle. THey answered all of my many questions quickly. I also liked that they had a text number in case calling wasn't convenient. It was pretty awesome. I have a newborn and calling isn't always easy. More

Best vehicle service experience I've ever had! Scheduling was convenient, the people I spoke with were friendly and professional, and the vehicle was returned freshly washed. Gerald Jones does a great job ev was convenient, the people I spoke with were friendly and professional, and the vehicle was returned freshly washed. Gerald Jones does a great job every single time. It is always a pleasure doing business with them. More

Extremely satisfied with the superior customer service and the purchase process working with Cody Pate. Exceptional A+++ The vehicle purchased was beyond expectations! Perfect! Thanks. and the purchase process working with Cody Pate. Exceptional A+++ The vehicle purchased was beyond expectations! Perfect! Thanks. More