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Gerald Jones Ford

Augusta, GA

4.2
779 Reviews

3480 Wrightsboro Rd

Augusta, GA

30909

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779 Reviews of Gerald Jones Ford

April 04, 2020

Despite current situations they were still able to service my vehicle. They made sure I was able to get back on the road and provide service to Veterans More

by jermaine_nickerson
Recommend Dealer
Yes
Employees Worked With
The shop Forman, Ben, Joy and all service technicians., Shannon Saxon
Apr 09, 2020 -

Gerald Jones Ford responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. The Gerald Jones Ford Team (706) 738-8000

April 01, 2020

Freddie and Sean did an awesome job!!!!! They worked tirelessly looking for the perfect truck that fit in our budget! We are so grateful for all of their hard work! More

by mhopkins.2233
Recommend Dealer
Yes
Employees Worked With
Freddie and Sean Sweeting
Apr 09, 2020 -

Gerald Jones Ford responded

Thank you for the feedback! We are happy to hear about your positive experience at Gerald Jones Ford Lincoln, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! The Gerald Jones Ford Team (706) 738-8000

March 18, 2020

We have been having our cars and RV serviced here for many years. All of the personnel are friendly, knowledgeable, and professional. Service is always performed in a timely manner More

by Nash.r
Recommend Dealer
Yes
Employees Worked With
Truck service department
Mar 19, 2020 -

Gerald Jones Ford responded

Thank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient and overall positive experience. Sincerely, The Gerald Jones Ford Team (706) 738-8000

March 15, 2020

Great service! fast, easy and reasonable. Shannon always does great!! I highly recommend this business for any and all automotive needs. I will be back on a regular More

by riverrat196
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Mar 19, 2020 -

Gerald Jones Ford responded

Thank you for the feedback! We are happy to hear about your positive experience at Gerald Jones Ford, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Gerald Jones Ford Team (706) 738-8000

February 28, 2020

Shannon Saxon is always friendly, courteous and professional. Any concerns that I have she takes care of them. My experience was great! Excellent service advisor More

by Pamela Carter
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Mar 04, 2020 -

Gerald Jones Ford responded

Thanks for this awesome review, Pamela! We work hard to meet expectations like yours, and we’re happy to hear that Shannon always manages to hit the mark for you during your visits. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, The Gerald Jones Ford Team (706) 738-8000

February 19, 2020

Great job changed oil and courtesy check in a timely manner. Service tech was courteous, went over recommended services needed, and called me before I returned to the dealer, saying the car was ready. More

by Expedion Alvin
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Feb 20, 2020 -

Gerald Jones Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Gerald Jones Ford Team (706) 738-8000

February 12, 2020

Great Service I called in the morning and they serviced my truck that afternoon. I own a 2016 & 2018 Ford F-150. They always provide great service! More

by Edwina Crump
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Smalls, Shannon Saxon
Feb 18, 2020 -

Gerald Jones Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Gerald Jones Ford Team (706) 738-8000

February 07, 2020

Excellent service Jennifer Mckee and Jordan Picado provided me with excellent service, I know they deal with so many others, but they took the time out to assist me, th More

by Dutchsmile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Mckee, Jordan Picado
Feb 12, 2020 -

Gerald Jones Ford responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Gerald Jones Ford Team (706) 738-8000

February 04, 2020

They are THAT excellent, that I visit them from Pennsylvania Excellent Service Department. Professional, knowledgeable, helpful and not pushy. I no longer live in the SC/GA area, but I wait until I am visiting m More

by janicedecker529
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Mixon, Shannon Saxon
Feb 06, 2020 -

Gerald Jones Ford responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Gerald Jones Ford Team (706) 738-8000

January 22, 2020

Meet Expectations Friendly Service staff that always explain things. Have been going to this Dealership to get oil changed for life of vehicle Will get my next vehicl More

by joy608
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Gay
Jan 26, 2020 -

Gerald Jones Ford responded

Hi Joy, and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, The Gerald Jones Ford Team (706) 738-8000

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