Gerald Jones Ford

Very impressed Jennifer McKee made my experience a pleasure. She was fast, friendly, efficient and kept me informed every step of the way. I didnt think my request c Jennifer McKee made my experience a pleasure. She was fast, friendly, efficient and kept me informed every step of the way. I didnt think my request could be accommodated on such short notice but she saw to it that was. A few other employees who were wonderful in the overall coordination of repairs, service and transportation to your Audi store were Mike Brown, Q (driver) and Melvin Barnes. I could not have been more impressed with the level of service, timeliness and team effort that it took get the part, repairs and my transportation to where I needed to go. Thank you! More

Customer Assistance The Customer Assistance at Gerald Jones Ford was exceptional as always. I cannot say enough about the service my wife and I receive at this dealership The Customer Assistance at Gerald Jones Ford was exceptional as always. I cannot say enough about the service my wife and I receive at this dealership. We constantly recommend Gerald Jones Ford to our family and friends. More

Great atmosphere Friendly and fun service, really enjoyed my interactions with the employees. Best experience I have had at a dealership. Lounge was great all employee Friendly and fun service, really enjoyed my interactions with the employees. Best experience I have had at a dealership. Lounge was great all employees were laughing in a great mood. More

Personable service. They team is very knowledgeable and helpful. They knew their job very well. I like the complimentary car wash, I recommend this service center espe They team is very knowledgeable and helpful. They knew their job very well. I like the complimentary car wash, I recommend this service center especially for Ford owners. More

Wonderful Just In Time Service! I liked the prompt service inspection. ..Oh, I appreciated the shuttle ride home!! And I really liked that part got there early on Thurs...as we wante I liked the prompt service inspection. ..Oh, I appreciated the shuttle ride home!! And I really liked that part got there early on Thurs...as we wanted to leave for Disney Friday morn at 7 am. I was told the car would be done right after lunch. Was very surprised at the Carfax for life!! Thank you very much! Love my Ford 500! More

Excellent customer service Friendly, courteous and knowledgeable staff. Freddie and Kirk went out of their way to get me the vehicle I wanted and negotiate a great price for Friendly, courteous and knowledgeable staff. Freddie and Kirk went out of their way to get me the vehicle I wanted and negotiate a great price for the vehicle. More

Would recommend this Advisor to anyone Very professional, Service Advisor, Shannon Saxon, took time to make sure that I understood all aspects of the purpose for my visit to your facility. Very professional, Service Advisor, Shannon Saxon, took time to make sure that I understood all aspects of the purpose for my visit to your facility. The she communicated with me in terms that I understood and the time to make sure that I was informed about the progress of the service on my Wife's car. Shannon always has a positive attitude and make the process of getting work done on my vehicle very pleasant. I this dealership decides to start a training program for training service advisors on the fine points of customer service I would highly recommend Shannon be in in-charge of the program, she sets the standard for what a Service Advisor should be. More

Friendly people and best service. Everyone was so nice and spoke every time they walked by with a smile on their faces. Best service from sales to finance department. Have already to Everyone was so nice and spoke every time they walked by with a smile on their faces. Best service from sales to finance department. Have already told several people about my experience Saturday, August 24, 2019. When I need another vehicle I will be going back. More

A+ Service Brad from service was AWESOME! His customer service was excellent! He was pleasant and friendly from beginning until the end. The waiting area was cl Brad from service was AWESOME! His customer service was excellent! He was pleasant and friendly from beginning until the end. The waiting area was clean and they also have a playroom for children. More

Another Awesome Buying Experience The professionalism of the salesman, business manager and new car sales manager were highlights of my car buying experience. This is the third vehicle The professionalism of the salesman, business manager and new car sales manager were highlights of my car buying experience. This is the third vehicle I have purchased from Gerald Jones Ford with these three individuals and every experience has been the outstanding. Awesome job and thank you for making it painless once again! More