Gerald Jones Ford

Made an appointment to have my door lock on my 2020 F150 checked as it wound not lock or unlock on passenger front. They called and said it was fixed.changed some settings. Picked up the vehicle and still h checked as it wound not lock or unlock on passenger front. They called and said it was fixed.changed some settings. Picked up the vehicle and still had the same issue. Didn't even check the reason it was brought in. Told me they would pick it up and get it fixed on the following Friday. Get a text on Friday telling me they could not get to it. Made another appointment for the following Monday. Took it in and was told the warranty company was closed and it was going to be a 195.00 diagnostic fee and 700 plus to fix if it was the actuator. All I have gotten was a runaround. This is the worst service I have ever received from a dealership. I will no longer purchase Fords again. More

Double check your finance paperwork. We walked in with an approve loan letter from our Bank. We physically sign paperwork for out bank but then three weeks later we learn that the loan We walked in with an approve loan letter from our Bank. We physically sign paperwork for out bank but then three weeks later we learn that the loan is with a different bank and at a higher interest rate. The paperwork to obtain the fraudulent loan loan was signed electronically. Now I have to hire a lawyer and submit a claim with the Attorney Generals Office. I can not believe that today we still have to deal with deceptive lending. The worst part is we were deceived by a man whose last name is Dolittle!!! More

Terrible service even worse customer service. 2020 Ford ecosport took in for engine failure due to recall. Was told it would take months with no loaner available. So bought a new truck just for t 2020 Ford ecosport took in for engine failure due to recall. Was told it would take months with no loaner available. So bought a new truck just for them to fix it the next week. Then the job was rushed or technician just didn't care. Took it back today to show them the multiple bolts left out which technician said oh I can get bolts and put there. Decorate trim that was over engine gone and all they could say is we don't have it. Huh well it was there when I originally brought the car in. So either you didn't care enough to put it back on misplaced it But the kicker is the technician broke the headlight assembly. I know they did because a different dealership broke the other side and owned up to it and replaced it. So I have looked at both headlights every time I take it in for service to make sure it didn't happen again. But the technician just says oh I didn't break that. Uh yeah you did. He then proceeds to start cussing at me in front of Tom a service sales man and the service manager. How can a service manager allow an employee to cuss at a customer directly in front on him and not say anything. Crazy Then take the technician side when clearly bolts were left out. That alone tells you he didn't do his job correctly. But if the technician was going to own up to breaking the headlight then he would have before even giving the vehicle back so it could have been fixed. Obviously the technician is going to say he didn't break it. Just going to say do you have a picture of before. So I am supposed to take a picture of every inch of my car before dropping off to prove you messed something up. All of this is just terrible. The recall not fixed in a timely manner, no loaner, no appropriate time line of fixing, leaving obvious bolts out, not reinstalling engine wire cover trim, breaking headlight assembly. Breaking the assembly is one thing. Difference of opinion whether he broke it or not. Ok But the obvious bolts missing on parts he worked on. How can you say he didn't do that. And if his work is bad enough that he leaves obvious bolts out how can you trust that he didn't break the headlight when I know for a fact he did. But to just tell me to leave after pointing everything out and his technician actually cussing at me in front of him and Tom. Like what kind of service manager is that. He should have addressed his employee cussing at a customer and at the very least made someone put in the obvious missing bolts and finding out what happened to the engine cover. Again though I know they broke the light. Like 100 percent positive because already went thru it on the other side with Waynesboro dealership who owned up to it and fixed the side they broke. But this dealership just takes whatever the technician said to be true. Guarantee if they were to look at cameras of him working on my vehicle they would see when he broke it. Just like the Waynesboro dealership did. Tom is ok but that technician and service manager should both be fired over their customer service and how they handle complaints. How can you tell a customer to just leave when at the very least the bolts are missing. The. To add the ticket showed a multi point inspection that obviously they didn't do cause one of the tires had a lower pressure warning on the dash when picked up More

Excellent service by Sara Byler. She went above and beyond to find me the perfect truck! Now, 2 months later I still love my truck and Sara keeps in regular contact to hear if all She went above and beyond to find me the perfect truck! Now, 2 months later I still love my truck and Sara keeps in regular contact to hear if all is OK....that's what I call a great sales lady! More

I called Shannon for my routine service, WORKS (LOF & Tire Rotation) I was scheduled for exactly when I requested. The first time I walked in 5 years ago I happened to get Shannon as an Advisor and saw s Tire Rotation) I was scheduled for exactly when I requested. The first time I walked in 5 years ago I happened to get Shannon as an Advisor and saw she was a Level 4 Advisor, as a Sales and Service Writer Master since inception and Level 3 Sales from the beginning and having been in dealers with 8 President's Awards I KNEW I COULD TRUST Shannon and GJF. In 5 years Shannon and GJF have not let me down. More

Mr. Jesse Scaggs (Excellent Technician) ★★★★★ We sincerely thank you for your dedication and commitment towards replacing our 2021 Ford F-150 Wiper Motor today (22 August 2024) at 10:15 AM in our dr sincerely thank you for your dedication and commitment towards replacing our 2021 Ford F-150 Wiper Motor today (22 August 2024) at 10:15 AM in our driveway. Your work is truly commendable and we appreciate your contribution to Gerald Jones Ford. We are sending this thank you letter to you for the quality of service provided by you. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated on your project on our 2021 Ford F-150 Wiper Motor replacement at our house, and the way you conduct business as a whole. We have no doubt that it would not have been the success that it was without your presence. We would also like to take this opportunity to express our heartfelt thanks to you for your understanding, caring, faith, dedication, hard work, strategies, motivation and quality in what you do for Gerald Jones Ford. We recognize and appreciate your patience and outstanding talent. If you are not a trainer for Gerald Jones Ford you should be, because you know what and how to do what needs to be done and we thank you. You stand head and shoulders above others and we appreciate all that you did. Once again thank you. We have no doubt that it would not have been the success that it was without your presence. This is what we know you should get: ★★★★★ More

Ashley and Aaron made were extremely, patient, and helpful, making my purchase of my vehicle to go smoothly. They went above and beyond the call of customer service. I love my new ride💕 helpful, making my purchase of my vehicle to go smoothly. They went above and beyond the call of customer service. I love my new ride💕 More

Gerald Jones Ford is best dealership in town. Would highly recommend them to my acquaintances. Love their welcoming and friendly employees.. Would highly recommend them to my acquaintances. Love their welcoming and friendly employees.. More

Needed two recalls/csps on my Ford Lightning. Contacted service department at Gerald Jones Ford. Part ordered and today Jessie came with the Mobile Service Van. He called when he was five minut Contacted service department at Gerald Jones Ford. Part ordered and today Jessie came with the Mobile Service Van. He called when he was five minutes out. He arrived and some 30 minutes later both CSPs completed. Super friendly and courteous. One very pleased Ford owner today. More

Upon buying a used 2021 ford ranger from the dealership in late december we took the truck on a trip to Illinois at christmas. While going through Chatanooga and heading down hill the front end shook when in late december we took the truck on a trip to Illinois at christmas. While going through Chatanooga and heading down hill the front end shook when we applied the breaks a sign of warped rotors. Upon returning to Augusta we scheduled a service to have the breaks and the radio looked at. The rotors were diagnosed as being warped and the service manager accused me of riding the brakes too hard going down hill causing the warpage. This shKe happened immediately when i applied the brakes going down hill. Which I indicated to the service manager who then accused me of lying about it ant that I shouldnt have bought a used car.. I will never purchase another vehicle from gerald jones and would not reccomend anyone else buying onr there. More