Gerald Jones Ford

Real customer service! It's pleasant to visit a business where the employees understand and practice REAL customer service! The service writer and mechanics proveded great s It's pleasant to visit a business where the employees understand and practice REAL customer service! The service writer and mechanics proveded great service at a very reasonable price More

Simply Painless I liked how understanding the staff seemed to be, to my particular circumstances. The effort on everyone's part is unparalleled. John made the whole p I liked how understanding the staff seemed to be, to my particular circumstances. The effort on everyone's part is unparalleled. John made the whole process, simply painless. More

Service department Fast and efficient service. Very small wait time after appointment. Very satisfied with the staff and I would recommend them to anyone who owns a Ford Fast and efficient service. Very small wait time after appointment. Very satisfied with the staff and I would recommend them to anyone who owns a Ford. More

Drive in assistance for tire repair. All personnel were friendly and welcoming when I drove in with a problem. Jennifer Crouch, the Service Consultant was extremely helpful and professio All personnel were friendly and welcoming when I drove in with a problem. Jennifer Crouch, the Service Consultant was extremely helpful and professional during the visit and describing my next appt. More

Excellent Customer Service I always get excellent customer service! They treat me better than family. They remember who you are and ask about life events. You are not treated li I always get excellent customer service! They treat me better than family. They remember who you are and ask about life events. You are not treated like a number. You are treated like a person. More

Service Rep was professional and courteous very knowledge Not only was the Rep professional he was willing to check out a couple of minor issues. The Rep checked with the extended warranty out for me. He had Not only was the Rep professional he was willing to check out a couple of minor issues. The Rep checked with the extended warranty out for me. He had a ratteling noise checked out. Great Job Thanks More

Everyone concerned was easy to work with and friendly Everyone was friendly and easy to work with. Not a lot of haggling. All work was completed as scheduled, and any variations were explained. No problem Everyone was friendly and easy to work with. Not a lot of haggling. All work was completed as scheduled, and any variations were explained. No problems. More

Great Service Department! Jennifer Crouch was awesome. She was very friendly and professional, and helped me with estimates for replacing the shocks on my truck. The mechanic w Jennifer Crouch was awesome. She was very friendly and professional, and helped me with estimates for replacing the shocks on my truck. The mechanic who talked with me was extremely helpful, as well, and someone did a great job of washing my truck! More

First Service Service manager Jennifer is awesome!!! She took great care of me during my first service visit, even working me in on a busy holiday. Salesman Geral Service manager Jennifer is awesome!!! She took great care of me during my first service visit, even working me in on a busy holiday. Salesman Gerald (who sold me my new truck) was also great, taking time out of his day to stop by and see me and talk to me to make sure I was happy with the truck and see if there was anything he could do for me. That kind of attention to detail and personal touch is why I have always bought all of my vehicles from Gerald Jones Ford and will continue to do so in the future. More

Love our new truck Great inventory, Friendly Staff, Our salesman - John Bowers - was fantastic! Could not ask for a better experience! Choice of options was overwhelm Great inventory, Friendly Staff, Our salesman - John Bowers - was fantastic! Could not ask for a better experience! Choice of options was overwhelming but explained completely by our salesman. More