Gerald Jones Ford

My first new car After a short call to Gerald Jones ford to check if they had the auto we were shopping for. My wife got a text from Patrick with a link to a demo mode After a short call to Gerald Jones ford to check if they had the auto we were shopping for. My wife got a text from Patrick with a link to a demo model that was just what we wanted. So after 2 stops at other dealers and 3 phone calls, we bought from Gerald Jones. The entire process was fast and professional. More

Quick Oil Change Great dealership to work with!!! Shannon explains everything that the technician has recommended. David Stahl is a great Service Manager, and will m Great dealership to work with!!! Shannon explains everything that the technician has recommended. David Stahl is a great Service Manager, and will make sure that each customer is satisfied with their experience. More

excellent sales and service departments i bought my 2017 f150 there new and i have had it in a couple of times for recalls and an accessory installation. each visit was i was taken care of i bought my 2017 f150 there new and i have had it in a couple of times for recalls and an accessory installation. each visit was i was taken care of in a prompt and professional maner. Shannon is always very helpful. More

Awesome Job Shannon was awesome about getting my car in for repairs. The technician was great also.Great Job..Very Friendly, I would definitely do business with G Shannon was awesome about getting my car in for repairs. The technician was great also.Great Job..Very Friendly, I would definitely do business with Gerald Jones Ford Lincoln dealership again. Thank you... More

Routine maintenance I took my vehicle in for routine service and to fix one recall item. The checkin process went very smoothly (as always) and my vehicle was ready prom I took my vehicle in for routine service and to fix one recall item. The checkin process went very smoothly (as always) and my vehicle was ready promptly. The service at this dealership has always treated me well (for 10 years now). More

The dealer made the difference - Gerald Jones Ford The efforts by Mr. Turner and the sales staff really made the difference. Always professional and worked very hard to get me the vehicle I wanted. The The efforts by Mr. Turner and the sales staff really made the difference. Always professional and worked very hard to get me the vehicle I wanted. The staff at Gerald Jones has always come through for me. I have been buying vehicles from their dealership (except 2017) since 1999. Thank you to Jared as well for his tireless efforts with finance!!!! More

Happy Lincoln owner I am always completely satisfied with services at Gerald Jones Ford. Last appointment was was maintenance and warranty work on MKT. Personnel was read I am always completely satisfied with services at Gerald Jones Ford. Last appointment was was maintenance and warranty work on MKT. Personnel was ready for my car as scheduled. After maintenance was completed, our service advisor (Mr. David Arnold) verified that we needed air filters. We are always happy with service to our cars. More

Impressed and Surprised After reading a post by msquires I would like to say that I am a woman who is over 50 and I do not agree with her assessment of Troy Benson. I was so After reading a post by msquires I would like to say that I am a woman who is over 50 and I do not agree with her assessment of Troy Benson. I was so Impressed and my experience him was the best experience I’ve ever had with anyone and at any type of Service/Repair Business. I had paid for Repairs that didn't fix the problem so I took my car back. When I picked it up I was told the diagnostic showed no issues and that the problem didn't happened while they had my car. The problem persisted and I took it back again, I was told the same thing but I wasn’t going to give up so easily. I had no doubt there was a problem and I had paid to fix the problem and also the problem was dangerous. I would have taken my car back the next day and the next and the next day and every day thereafter until someone dealt with it. The last time I took it back for what seemed like the umpteened time I decided to ask for the Service Manager, who was Troy Benson. Troy sincerely seemed to care about my concerns, safety and my satisfaction. He told me he would take care of everything and to not worry. He made sure I was given a loaner car so I didn't have to find a ride to work and they kept my car until someone figured out what was wrong. And they did indeed figure it out BUT the best thing is……. I wasn’t charged a dime. This has never ever happened to me before (and I bet it's never happened to you either) at an Service/Repair Business. They always charge for their mistakes and repairs to fix them but Troy was true to his word when he told me that he would look into what I was charged the first time I brought my car in. . Maybe, since I had paid so much money on the first repair that didn’t fix my car he decided the right thing to do was not to charge me but whatever the reason I am very grateful for and to Troy Benson and as long as they have good people, like Troy, working there I will always take my car to Gerald Jones Ford on Wrightsboro road for anything big or small. More

Initial service for new car Everyone was very friendly knowledgeable about their jobs and trying to see that my needs were met. Even received a loaner so I could do errands whil Everyone was very friendly knowledgeable about their jobs and trying to see that my needs were met. Even received a loaner so I could do errands while in Augusta. More

Amazing service I’ve been to other dealerships for service before but this the first time I have ever been 100% satisfied. I had all of my questions about the service I’ve been to other dealerships for service before but this the first time I have ever been 100% satisfied. I had all of my questions about the service and options answered in a professional, kind, and knowledgeable way. I could tell the service department personnel actually like their jobs. I never felt like I was a bother or that it was inconvenient for them to assist me. I was constantly updated with the status of my service. I highly recommend this dealer for any service needs! More