Gerald Jones Ford

Amazing service I’ve been to other dealerships for service before but this the first time I have ever been 100% satisfied. I had all of my questions about the service I’ve been to other dealerships for service before but this the first time I have ever been 100% satisfied. I had all of my questions about the service and options answered in a professional, kind, and knowledgeable way. I could tell the service department personnel actually like their jobs. I never felt like I was a bother or that it was inconvenient for them to assist me. I was constantly updated with the status of my service. I highly recommend this dealer for any service needs! More

Terrible service.Waste of time and a whole lot of money. This place is beyond terrible. First they let my car sit a week before looking at it. They do not call you and tell you anything they just let your c This place is beyond terrible. First they let my car sit a week before looking at it. They do not call you and tell you anything they just let your car sit .You have to call them and its a pain getting someone to the phone. The PCM and fuel pump were supposed to be replaced in my car. Finally after two weeks I get to pick my car up. The next morning the car was doing the very same thing that it was doing when I took it there. Towed it back to them and after several days wrote a Facebook review and finally someone called. It was a guy named Troy who seemed very annoyed that I wrote a bad review. His customer service skills are lacking .Called me back from his cell phone and was very rude .When I picked up my vehicle he was rude and tried to tell me that the PCM is not covered by the warranty .I think they may have problems with females like other reviewers have stated .I spent over 2000 that I feel was wasted .Needless to say I will never go back to this place not even for a oil change. More

Recent service Best Dealer service experience I’ve ever had! Jennifer explained all the needed repairs as well as the timeline to complete them. I got constant updat Best Dealer service experience I’ve ever had! Jennifer explained all the needed repairs as well as the timeline to complete them. I got constant updates even when out of town. They are the best! More

Waste of my time Saw a truck online talked to Christina Daily and made an appointment to test drive on Saturday because it was my only day off she called me twice that Saw a truck online talked to Christina Daily and made an appointment to test drive on Saturday because it was my only day off she called me twice that week to confirm but Saturday came and I drove an hour and a half there only to learn the truck had been sold on Tuesday. Then she wouldn’t even come out and face me very inconsiderate More

Poor communication I saw a truck that I liked online but I am over an hour from the dealership. I talked with them at 4:50 to make sure it was still there and they said I saw a truck that I liked online but I am over an hour from the dealership. I talked with them at 4:50 to make sure it was still there and they said yes come on down. Got all the way there to find out that it was sold that morning. 😡 More

The Perfect Buying Experience Everyone at the dealership was incredibly friendly. My salesman listened to my needs, worked with me on price, and did not make me feel pressured. I w Everyone at the dealership was incredibly friendly. My salesman listened to my needs, worked with me on price, and did not make me feel pressured. I want to thank everyone from Brittany, who answered the phone, to Christina Daily, who reached out to me on line, to Terence Castleberry, my amazing salesman, to Kirk Doolittle, the sales manager who diligently worked with me on price, to Bryan Robinson, who helped to easily guide me through financing, to Montavious Erwin, who brought me a snack, to Bernard Pickney, another salesman who just took the time to say hello with a big smile, and finally to Andy Jones, who has created a wonderful team of people to generate the perfect buying experience! More

Executed quickly and thoroughly . The personal is professional, detailed and patient. Shannon Saxon is who I work with when I take my car in for service. I received a detailed email The personal is professional, detailed and patient. Shannon Saxon is who I work with when I take my car in for service. I received a detailed email from Shannon listing other areas of the car that need attention. More

Excellent service provided by Gerald Jones Thankyou Gerald Jones Ford Lincoln for always providing my Family and I excellent service on our 2014 Ford Fusion. Our confidence is renewed after eve Thankyou Gerald Jones Ford Lincoln for always providing my Family and I excellent service on our 2014 Ford Fusion. Our confidence is renewed after every visit. More

Excellent Customer Service! Gerald Jones Ford Lincoln has excellent customer service! I had an emergency tire repair. Shannon, in the service department, was very friendly, and a Gerald Jones Ford Lincoln has excellent customer service! I had an emergency tire repair. Shannon, in the service department, was very friendly, and able to get my repair done, without having a scheduled appointment. I didn't have to wait very long, and their waiting room is very comfortable and relaxing. Thank you! More

Great Service Arrived early and was greeted immediately. Service was begun quickly and completed in a timely manner. No surprises regarding results of service. V Arrived early and was greeted immediately. Service was begun quickly and completed in a timely manner. No surprises regarding results of service. Very friendly atmosphere and clean environment.. Results explained in an understandable way. More