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Gerald Jones Ford

Augusta, GA

4.2
779 Reviews

3480 Wrightsboro Rd

Augusta, GA

30909

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779 Reviews of Gerald Jones Ford

September 26, 2018

satisfied informed of problem and was given approximate time of services would be completed. this showed that I was valued as a customer. over all satisfied More

by driver frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Oct 02, 2018 -

Gerald Jones Ford responded

Hello Frank and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! The Gerald Jones Ford Team (706) 738-8000

September 19, 2018

Recent service Friendly, knowledgeable, courteous service representative. Shannon Saxon is awesome. I always ask for her when scheduling my vehicle for servicing. Qu More

by Melissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Dunn, Shannon Saxon
Sep 26, 2018 -

Gerald Jones Ford responded

Hi Melissa and thanks for the great feedback! We're very happy that Shannon was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Gerald Jones Ford Team (706) 738-8000

September 15, 2018

Recent service Was greeted pleasantly by Jennifer and repairs were done in a satisfactory period of time. Felt I could depend on what Jennifer was telling me. I al More

by Wanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Sep 26, 2018 -

Gerald Jones Ford responded

Wanda, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Jones Ford Lincoln we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, The Gerald Jones Ford Team (706) 738-8000

September 08, 2018

Great buying experience Friendly, knowledgeable salespeople, John Bowers in particular. This was my first time buying a brand new car and he kept trying until I got the best More

by Ashleigh13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bowers
Sep 10, 2018 -

Gerald Jones Ford responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Gerald Jones Ford Team (706) 738-8000

September 01, 2018

Great Experience William, and none of the staff, was pushy. They gave me a good deal and made the transaction easy. It was actually a pleasurable experience, which I u More

by SkyBlueHunter
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My apologies, but I forget the Finance folks names., Antonio Dunn, William Whaley
Sep 03, 2018 -

Gerald Jones Ford responded

Congratulations on your new car. Thank you for taking the time to write about your experience. It's great to know William and the rest of our team were able to provide you with the pressure-free service. Please feel free to call or stop by if there is anything else we can do to help you. Best, The Gerald Jones Ford Team (706) 738-8000

August 19, 2018

Great Service Group Gerald Jones Service teams awesome. In particular, Shannon Saxon is an outstanding service representative for the company and I hope they realize what More

by Harold1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Sep 13, 2018 -

Gerald Jones Ford responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Harold was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, The Gerald Jones Ford Team (706) 738-8000

August 17, 2018

Awesome Service! OMG! I can not believe that I was a car dealer/service area. I am in town for a Real Estate class and my check engine light came on. Having a 7 hour t More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Sep 13, 2018 -

Gerald Jones Ford responded

Susan, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Joe provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best, The Gerald Jones Ford Team (706) 738-8000

August 06, 2018

Exceptional Service Oriented Team I made similar notes on the valet survey but to reiterate, both the valet and service coordinator were excellent. Although the problem with my car co More

by Lori R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer (I'm sorry, I don't know her last name), Bobby Mixon
Aug 06, 2018 -

Gerald Jones Ford responded

We really appreciate your feedback, Lori. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Gerald Jones Ford Team (706) 738-8000

August 01, 2018

Another satisfied customer I have has many excellent purchasing experiences with Gerald Jones dealership. Personnel is friendly,professional and welcoming. Service department is More

by Girlcar/73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Doolittle, Lou Smalls, Antonio Dunn, Bobby Mixon, Shannon Saxon
Aug 02, 2018 -

Gerald Jones Ford responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them!  We understand that buying a car is an important decision and we are honored that you chose Gerald Jones Ford. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Gerald Jones Ford Team (706) 738-8000

July 29, 2018

Service Perfect. Complete. Thanks to Shannon, Bobby Mixon and Mike Brown. Very Fast. Loved the nice car wash when service was completed. Soft drinks in loun More

by diamonds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brown, Bobby Mixon, Shannon Saxon
Jul 30, 2018 -

Gerald Jones Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Gerald Jones Ford Team (706) 738-8000

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