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Gerald Jones Ford

Augusta, GA

4.0
780 Reviews

3480 Wrightsboro Rd

Augusta, GA

30909

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780 Reviews of Gerald Jones Ford

February 24, 2018

Makes scheduled appt easy and quick. No waiting. Shannon is there to greet us. She is professional,knowledgeable, and welcoming. Love the summary of our visit. Knowledgeable about warranties. Takes t More

by Girlcar/73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Dunn, Shannon Saxon, Jared Gay
Feb 28, 2018 -

Gerald Jones Ford responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Gerald Jones Ford. We will share your comments with Shannon, and if there is anything more that we can do please come back and see us again. Take care! All the best, The Gerald Jones Ford Team (706) 738-8000

February 11, 2018

Negoshating the price of the car Bent over backwards to help me. They were always so friendly. Took their time and showed me everything about the car. I even liked that they brought a More

by Double A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirmit , Antonio Dunn, Jared Gay
Feb 14, 2018 -

Gerald Jones Ford responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. All the best, The Gerald Jones Ford Team (706) 738-8000

February 04, 2018

Awesome Service Derrick is awesome! He goes way above and beyond for his customers. I’d definitely come back! He made sure I was comfortable and got exactly what I wa More

by Happycustomer123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Lee
Feb 06, 2018 -

Gerald Jones Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Regards, The Gerald Jones Ford Team (706) 738-8000

January 14, 2018

I’d definitely come back Everything was handled prior to coming into the dealership since I was not local. They have very competitive prices and above average trade values. Ch More

by Chad C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Daily and Jerry Vest, Kirk Doolittle, Bobby Mixon
Jan 15, 2018 -

Gerald Jones Ford responded

Thanks for the wonderful review of your recent visit at our dealership, Chad. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. All the best, The Gerald Jones Ford Team (706) 738-8000

December 27, 2017

Go to Lou! Our salesman Mr. Smalls is friendly, thorough and gives me just what I ask for regarding my vehicle. He definitely knows his stuff when it comes to More

by Edwina Crump
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Smalls
Dec 27, 2017 -

Gerald Jones Ford responded

Edwina, thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad Mr. Smalls achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, The Gerald Jones Ford Team (706) 738-8000

December 24, 2017

Excellent dealership Not only was our sales rep, Bobby Mixon great to deal with. The entire staff were helpful and fun to talk to. We'll definitely be buying our next vehi More

by Happy_ape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Doolittle, Bobby Mixon, Troy Snow
Dec 27, 2017 -

Gerald Jones Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Regards, The Gerald Jones Ford Team (706) 738-8000

December 07, 2017

service I was at the dealership 12/6/17 for oil change on F250 (2013) Ford. Doug greeted me immediately and processed service order so work could be done in a More

by Nancy Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Beasley
Dec 07, 2017 -

Gerald Jones Ford responded

Nancy, it’s great to know that Doug provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Regards, The Gerald Jones Ford Team (706) 738-8000

December 07, 2017

Very pleased with service! I visited Gerald Jones Ford for service of my 2013 Escape. Eric Strickland, in the Service Bay, was very friendly and helpful (as was Shannon Saxon). More

by JP
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Strickland, Pete Darling, Shannon Saxon
Dec 07, 2017 -

Gerald Jones Ford responded

Thanks for your outstanding review, JP! I'm very happy to hear that Eric was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Gerald Jones Ford Team (706) 738-8000

December 05, 2017

New Car Purchased Friendly and accommodating staff. You can't beat excellent. We were impressed. Antonio Dunn is a excellent and makes you feel you are special and More

by Eva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Dunn, Shannon Saxon
Dec 07, 2017 -

Gerald Jones Ford responded

Eva, thank you for the feedback! We are happy to hear of your positive experience at Gerald Jones Ford, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! All the best, The Gerald Jones Ford Team (706) 738-8000

December 04, 2017

Servicing I was extremely satisfied with the services and experiences with the dealership upon the purchasing and servicing of my 2017 Lincoln MKZ. I have been More

by Linchpin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Mixon, Jay Williams
Dec 07, 2017 -

Gerald Jones Ford responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Regards, The Gerald Jones Ford Team (706) 738-8000

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