Gerald Jones Honda

Excellent Service The service (Lube, oil, and filter change) was friendly, timely, and efficient. The customer waiting area had complimentary coffee, your choice of s The service (Lube, oil, and filter change) was friendly, timely, and efficient. The customer waiting area had complimentary coffee, your choice of style, and a pleasant environment. More

Excellant Service As usual, I had a great service visit. Everyone is always friendly and knowledgeable. I waited for my car and it was ready before I was told it would As usual, I had a great service visit. Everyone is always friendly and knowledgeable. I waited for my car and it was ready before I was told it would be. Always grateful for the free car wash also. More

Horrible experience. I've never dealt with such unprofessional sales people in all my life. Had a deal all worked out over the internet with Bailey Walton (who did a real I've never dealt with such unprofessional sales people in all my life. Had a deal all worked out over the internet with Bailey Walton (who did a really good job answering all my questions). Go in to seal the deal and it all goes sideways. First of all the salesman I've been dealing with (Mitchell Anderson), and made an appointment to see (after driving almost 2 hours) isn't available. "He's with another customer." Then why did I make an appointment?? Some other salesman comes along (Brandon) who really isn't a salesman but helps with internet sales. Nice enough guy, but straight up has no idea what he's doing. I tell him, "don't run my credit until I see the numbers on paper." He says, "no problem, I won't." Goes to the managers desk, *PING*, "Credit Karma says there has been a credit inquiry." Called him on his lie right there, he started to back-peddle, "Well I don't know what they do at the manager's desk." He then goes on to say "OK, you have 2 options." Why do I have 2 options, I've already negotiated the price?? "If you want the price you negotiated online it would be cash only. If you want 1.9% financing from Honda, then it will be an additional $1-2K". REALLY?? For what?? I already told them through online negotiations that I wasn't eligible for any rebates (military or college grad), so it's not like it's a rebate OR interest choice. In my opinion, there's really no other way to see this other than a good ol' con job! While it might be legal, in my books it's definitely not ethical. Gave Brandon a few choice words and walked out. Mitchell then appears out of nowhere and chases me to my car, "What happened? Why are you leaving?" Told him exactly why I was leaving. He stands there looking like someone just kicked his puppy as I drove away. Went to another Honda dealer the next weekend and it was a completely different experience. Matched the price I negotiated with Gerald Jones and got 1.9% with no problem. Told them what happened at this place, and let's just say, I feel I did absolutely the right thing by walking out. Avoid this place at all costs. More

Three Vehicles Later Three Vehicles later and I'm still a fan of Gerald Jones Honda! First was my 2016 Civic. Had back surgery and need something i little higher off the g Three Vehicles later and I'm still a fan of Gerald Jones Honda! First was my 2016 Civic. Had back surgery and need something i little higher off the ground so I bought my 2017 Ridgeline! My Daughter moved back home from Tennessee. she needed a good vehicle she could trust so back to Gerald Jones we both went! She fell in love with a 2014 Volkswagen Jetta! It was in her price range and she still drives it today! Only one problem! It was to trust worthy! She drove it to Washington State and is still driving it! Who else can we think besides Gerald Jones? Mitchel Anderson!!! He made all three of these sales happen and if he's still there when I'm ready for another new vehicle HE will be my sales Person! More

Great experience Thanks to Mitchell Anderson and Monty Smith made our truck buying experience both fun and informative. I love their professional attitude and their fa Thanks to Mitchell Anderson and Monty Smith made our truck buying experience both fun and informative. I love their professional attitude and their family friendliness! I definitely would recommend them. Also, thank you Michael Jennings for making the paperwork side of it less painful :) More

Good dealership Great price, Friendly staff, hassle free and they matched a price with no issues at all. Purchased a new Honda Pilot and drove out with in an hour, Great price, Friendly staff, hassle free and they matched a price with no issues at all. Purchased a new Honda Pilot and drove out with in an hour, More

Routine service maintenance I was delighted how prompt, efficient and friendly the service was. I did not have to wait long at all, and when the ridgeline was ready, it was fres I was delighted how prompt, efficient and friendly the service was. I did not have to wait long at all, and when the ridgeline was ready, it was freshly washed and appeared like new again. More

Emergency flat tire It was an emergency flat tire & they got us right in & fixed the problem. They were also very nice. This is a great dealership & always a pleasure to It was an emergency flat tire & they got us right in & fixed the problem. They were also very nice. This is a great dealership & always a pleasure to deal with. More

It was a great experience! Very personable, clean atmosphere and efficient. My service rep was very knowledgeable and helpful. The location was very convenient. The waiting Very personable, clean atmosphere and efficient. My service rep was very knowledgeable and helpful. The location was very convenient. The waiting area was nice and clean even for the holidays. More

My trade-in experience with Kendall S. Kendall listened attentively, answered & explained descriptively, was absolutely patient, motivated me, showed knowledge of what Honda cars are made o Kendall listened attentively, answered & explained descriptively, was absolutely patient, motivated me, showed knowledge of what Honda cars are made of...truly very professional sales agent! I appreciate all his efforts in this successful trade-in-process ~ More