Gerald Jones Honda

Our mechanic Ryan really helped me out by explaining what was going on with my car and ensuring that it would be taken care of and fixed. He definitely kept his promise and me updated throughout the process. was going on with my car and ensuring that it would be taken care of and fixed. He definitely kept his promise and me updated throughout the process. Most importantly he exhibited excellent customer service; remembering my name is a big deal to me. More

Alan is service did a fantastic job handling my tire issue! I will never take me car anywhere else! Alan rolled the red carpet out of me, Excellent service! issue! I will never take me car anywhere else! Alan rolled the red carpet out of me, Excellent service! More

The only place I will ever go to get my car service! They always let you know what your car may need or needs at the moment. I highly recommend this Honda dealership! Great service at a timely manner. And th always let you know what your car may need or needs at the moment. I highly recommend this Honda dealership! Great service at a timely manner. And the assistant Donteice Yancey is a very friendly guy. He kept me up on what was going on with my car at all times. Happy Honda Customer! And I thank Donteice for actually explaining everything to me! More

My advisor Kenny Elam was very polite, attentive, and kept me informed about my vehicle. When my service was complete, he recommended what I needed to have done next. kept me informed about my vehicle. When my service was complete, he recommended what I needed to have done next. More

A notably bad service department I don't even know where to begin. I've literally never had a good service experience with Gerald Jones. Perhaps suffice it to say that although I boug I don't even know where to begin. I've literally never had a good service experience with Gerald Jones. Perhaps suffice it to say that although I bought my brand new Honda at Gerald Jones (in Augusta, GA), I've been getting my car serviced at a Honda Cars of Aiken in Aiken, SC (about 30 miles from our home). Once, they offered to order a spare part for me (for free, to be fair), and called me when it came in. Eventually when I got an appointment to go in to have the part put in, they couldn't find the spare part. I periodically get emails from them with reminder to call them to set up a service appointment. Their email even gives out a specific phone number to call in order to make the appointment. But it's a wrong number (when you dial it, it goes to a bank in another state! I've emailed them back alerting them of the bad telephone #, but no one responds. What's worse, I keep getting the same email with the same bad number! And then in December 2019,I called them asked to speak to the manager, and I talked with someone named Mr. Mann. He was very courteous and listened patiently to my concerns.He promised to look into it and "call me right back", but he never did. I'd give their sales department oh, maybe negative three stars if I could. More

Allen was the best service advisor there! He was great and done his job very very well! I will definitely be back to have my car serviced there. and done his job very very well! I will definitely be back to have my car serviced there. More

Excellent service I have brought my van to Gerald Jones Honda for routine oil changes but this last visit I was experiencing a problem. I told the service rep what was I have brought my van to Gerald Jones Honda for routine oil changes but this last visit I was experiencing a problem. I told the service rep what was going on and he had a technician drive the van for 40 minutes until the van acted up. They fixed it at no charge because it was under warranty and so far so good. More

My advisor Ryan Burgess stayed focus on my vehicle needs and communicated with me through text and phone call to make sure I got what I needed or recommended since I did a drop off. Pleased with services an and communicated with me through text and phone call to make sure I got what I needed or recommended since I did a drop off. Pleased with services and price. More

My service advisor, Allen Miller, was very attentive, polite, and kept me informed of status/progress during my visit. Everyone with whom I interacted was very pleasant. polite, and kept me informed of status/progress during my visit. Everyone with whom I interacted was very pleasant. More

Everything! The wait was exactly what I was told it would be. Kenny answered all my questions and took the time to explain briefly what was done and why. Excellent service and experience. be. Kenny answered all my questions and took the time to explain briefly what was done and why. Excellent service and experience. More