Gerald Jones Subaru

Fantastic experience Fast and friendly service. My sales person, Daryen Amaker was super. He answered all my questions, gave me a tour of the facility and even drove the Fast and friendly service. My sales person, Daryen Amaker was super. He answered all my questions, gave me a tour of the facility and even drove the car home for me. It was the car I was hoping to get. More

D Shiver This is the 2nd Subaru purchase my spouse and I have made from this dealership. The entire staff was friendly and courteous to our needs and wants. Ab This is the 2nd Subaru purchase my spouse and I have made from this dealership. The entire staff was friendly and courteous to our needs and wants. Absolutely no pressure and a very positive outlook throughout the process. More

Great experience A great place to do business and we liked Matthew, Jim and the entire team. The team was very helpful and co-ordinating from day one. A great place to do business and we liked Matthew, Jim and the entire team. The team was very helpful and co-ordinating from day one. More

Completely Incompetent Service Department By far the worst service department I have ever encountered in my life. If I could give a 0 star rating, I would. We dropped our car off to get an oi By far the worst service department I have ever encountered in my life. If I could give a 0 star rating, I would. We dropped our car off to get an oil change and check a humming noise coming from the back of our Subaru Outback last Saturday. At 5:00 pm they called and said that they changed the oil, but they did not have time to check anything else. We drop the car off again on Friday to check out the initial issue. They called at approx. 1:00 pm and said that "It "may" be both wheel bearings" We instructed them that we were going to do a single wheel bearing since we had one replaced 40,000 miles ago. They said that they would do that. Approximately 2 hours later the service department called my wife to say they had taken it upon themselves to break a bolt on our vehicle (which made it undriveable) and that "it was going to have to be broken anyway to repair the bearing (never called to receive consent to break the bolt). They also did not have the wheel bearing in stock, and had to order one (which arrived late today) so we were left without a vehicle for four days. When we went to pick up the vehicle, the clerk said that "it may be all four bearings" and that he drove it earlier today and hands us a check that includes the charges for time, the wheel bearing (that arrived today after 1 pm) and the BOLT THAT THEY BROKE! At this point I couldn't stay quiet any longer and demanded that we not be charged for a part that was broken by their service department without our consent (also leaving us without a vehicle for all-together 5 days), and today diagnosing an entirely new problem! The quality and customer service I received was beyond unacceptable, and the sheer incompetence was undeniable. I will ensure that I spread the word about the service I received More

No hassle! No sales tricks! Put me in the car "I" wanted! GJ got me the Car I wanted! Worked hard to get me a great deal! No pressure, no hassle, Impressive team. Pleased with this experience! GJ got me the Car I wanted! Worked hard to get me a great deal! No pressure, no hassle, Impressive team. Pleased with this experience! More

New car Super,super,super from start to finish!! Traded my car for a 2015 and I love the car and the entire buying experience. Everyone in the dealership was Super,super,super from start to finish!! Traded my car for a 2015 and I love the car and the entire buying experience. Everyone in the dealership was so experienced and knowledgable about their product and their job! More

Great Service and Professionalism I recently bought a Crosstrek from Gerald Jones. Let me tell you, from start to finish I had an excellent experience. The first thing that impressed m I recently bought a Crosstrek from Gerald Jones. Let me tell you, from start to finish I had an excellent experience. The first thing that impressed me is that they are a TrueCar dealership. So, all of their prices are up front and you don't have to worry about sales talks. I talked to Jim and also with Joe, and they seemed much more interested in getting me exactly what I want than pressuring a sales. Overall, I was impressed with the courteousness of Gerlald Jones and their professionalism in holding their clients' needs as top priority. I would buy a car from them again. More

Needed New Car I am a travel Nurse, and I was working in Augusta. My car quit, and I was away from my home. I wanted a Subaru so I called the dealership. From the fi I am a travel Nurse, and I was working in Augusta. My car quit, and I was away from my home. I wanted a Subaru so I called the dealership. From the first phone call, I have been treated with respect and kindness. They were waiting for me after I got off from work. Joe and Wayne worked past closing time to help me. I was put to ease right away. I felt like I received a fair deal which is what everyone wants. Plus, a co-worker told me that Gerald Jones was a good company. I would recommend this company to anyone. More

I thoroughly enjoyed my buying experience at Gerald Jones Subaru from start to finish. I first contacted Mr. Jim Dupree of Gerald Jones Subaru more than six weeks before I actually met him in person (I am i Subaru from start to finish. I first contacted Mr. Jim Dupree of Gerald Jones Subaru more than six weeks before I actually met him in person (I am in the military), and Jim was a friend to me from the very beginning. He never pressured me to do anything. He followed through on everything I ever asked him to do, and he got the exact vehicle for me I wanted and at a great price. Moreover, I was very impressed with the friendliness, professionalism, and responsiveness of the Gerald Jones Subaru parts manager, finance manager, and service manager - all of whom were introduced to me by Jim while purchasing my 2013 Subaru Crosstrek. I am very much looking forward to the free vehicle services and car washes I will receive at Gerald Jones Subaru as a result of my purchase. It feels like family there. More

I highly recommend Gerald Jones Subaru. I live in Statesboro, GA and after shopping at some other dealerships, for a 2013 Outback, I settled with Jim Dupree at Gerald Jones. Why? Many of the other Statesboro, GA and after shopping at some other dealerships, for a 2013 Outback, I settled with Jim Dupree at Gerald Jones. Why? Many of the other dealerships were very hesitant to work up a purchase worksheet or give me any details regarding the vehicle. Jim, on the other hand, had no problem giving me any information I requested and delivered it in a very timely manner. We communicated via e-mail and phone, I always received a response within 30 minuted or less. Throughout the entire sale of this vehicle, I felt like Jim was more than helpful and wanted to see me driving this car. If there was any pricing figure I did not understand, I received a full explanation without any hesitation. Jim was extremely patient. He worked with me every step of the way, through financing to driving the car from the dealership near Augusta, GA to my doorstep in Statesboro, GA. Even after payment and delivery, Jim made sure to connect me with a local dealer to thoroughly clean and detail the vehicle. He said, "it should look perfect, as if I were driving it off the lot brand new." Overall, a great experience and would HIGHLY recommend Gerald Jones and Jim Dupree to anyone. More