Gerald Jones Subaru

My daughter had told me to go check out Subaru's. She has one. She loves Subaru. The moment my husband and I drove into the Subaru lot and got out to look we were welcomed by the most wonderful staff of any one. She loves Subaru. The moment my husband and I drove into the Subaru lot and got out to look we were welcomed by the most wonderful staff of any dealership I have ever been to. We saw the beautiful red Crosstrek. I fell in love. After test driving the vehicle with no salesperson in the car, I fell in love with it again. I didn't even look at another vehicle. It had everything I wanted. Then we me Kelley Fitzwater. Our salesperson. Everything was all about our needs. Offering drinks and snacks if needed. Kelley has a great personality and she's very easy to talk to. She answered any questions I had. I got what I wanted for my trade in. I feel like I got the best deal on my new Crosstrek. It's a long, tiring process buying a new vehicle. All the little extra details from test driving with no salesperson in the vehicle with you to anything you might need during the process to the freebie items when you're done and the walk through to show you where everything is inside the dealership means so much. When we left with my new red Crosstrek I felt like family. Thank you to everyone at Gerald Jones Subaru for the best experience I have ever had buying a new car. Especially Kelley Fitzwater! More

We were fortunate that someone had traded in a Crosstrek with all the features we wanted, the same day we went to the dealership no less! Sam Greene was his usual friendly & perceptive self and our transac with all the features we wanted, the same day we went to the dealership no less! Sam Greene was his usual friendly & perceptive self and our transaction was completed without any complications. We highly recommend Jones dealership. More

Kelley Fitzwater, our sales consultant, was top notch! She was very knowledgeable and personable without being too pushy. I would definitely rate her a 10! She was very knowledgeable and personable without being too pushy. I would definitely rate her a 10! More

Kelley was hands down the best sales person I have ever dealt with in 20 years of buying cars (all brands)! She genuinely cared about the small details which makes a big difference, some people just want dealt with in 20 years of buying cars (all brands)! She genuinely cared about the small details which makes a big difference, some people just want to jump to what color and what payment I want. She didn’t pressure us and was knowledgeable on the Ascent specs which was a major deciding factor for us choosing Ascent over the Highlander. Recommend grooming Kelley for leadership/managerial positions. More

Thank you for being a closer! Most everyone knows that I've been in sales for many years and have invested thousands on sales training to keep getting better! I was "considering" a new car (any closer kno I've been in sales for many years and have invested thousands on sales training to keep getting better! I was "considering" a new car (any closer knows that's a lay down sale!) Mike called me yesterday and I told him that he had just enough enthusiasm for me to come by and "look" that afternoon. My exact words were "Close me into buying without all the bull and if you can do that, I'm an easy sale!" Long story short, I signed first pencil and anyone out there like me "thinking about upgrading or just trading for something different "JUST GO TALK TO MIKE! He's at the Subaru store but has access to the groups inventory! He was very honest and gave great customer service and VERY fair pricing! Wayne and Carl you two are amazing as well. Thank you all so much. I'll see you for my next upgrade and for my daughter that turns 16 next year as well! More

My initial contact with Subaru was through Connie Jones and Andy Jones. My next contacts were with Sam Greene, Michael Thaxton, and Wayne Jackson. Each of these interactions were personable, genuine, profe and Andy Jones. My next contacts were with Sam Greene, Michael Thaxton, and Wayne Jackson. Each of these interactions were personable, genuine, professional, and most importantly each interaction made me feel very valued as a customer. The Jones Auto Grouo are the only dealerships I would ever buy from in the CSRA because they treat their customers and employees well, and they are honorable people with great integrity. It was well beyond an excellent experience! More

Great Service Convenient drop off and pick up. Have an overnight drop off slot. Very clean facility. Knowledgeable staff. Kept me updated about the repairs done Convenient drop off and pick up. Have an overnight drop off slot. Very clean facility. Knowledgeable staff. Kept me updated about the repairs done to may car. More

Shopped from Afghanistan Kelley was amazing! She was able to keep me in the loop even with me being in Afghanistan. By far the 2nd reason I purchased the vehicle was because o Kelley was amazing! She was able to keep me in the loop even with me being in Afghanistan. By far the 2nd reason I purchased the vehicle was because of her. The first being my move. More

"No unpleasant surprises at dealership" Service appointment made in advance. Reminders were e-mailed and texted to me. Our car was taken right in and we were advised on the time frame as thi Service appointment made in advance. Reminders were e-mailed and texted to me. Our car was taken right in and we were advised on the time frame as this was our 30,000 mile service. Car was serviced and returned to us ahead of time stated. All proper safety procedures were followed by everyone at Gerald Jones Subaru, and on our part. More

Best Experience- Caring Sales & Finance Team Purchasing cars during the Coronavirus shut down definitely wasn't something we were planning. But, they made it too easy to say yes- so we suited up Purchasing cars during the Coronavirus shut down definitely wasn't something we were planning. But, they made it too easy to say yes- so we suited up in masks, and off we went! We traded in 2 cars and purchased 2 cars on the same day. Kelley and Nick were an awesome sales team. They listened to both my husband and I and were able to work deals that made sure to make us both happy! John in finance was STELLAR! He made sure we got the best rates, and definitely made us feel at ease about purchasing 2 cars. The whole team we interacted with was caring, knowledgeable, and passionate about Subaru. I felt they were honest and fair during the whole experience. I would trust them to handle any of our future purchases, and refer any friends looking for a car. As a mom, the safety features speak volumes, and gives me extra comfort toting around my 3 year old. I felt the sales team did a great job of explaining and showing all the safety benefits, and this mama is thankful for them all! Thank you for going above and beyond to make sure my family was happy, upgraded and safe! We appreciate all the time you spent with us. I would give this dealership, sales team, and finance department a 10/10- especially with all their efforts to keep the cars and dealership sanitized, as well as everyone safe and healthy during this virus season. More