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Gerald Jones Volkswagen

Augusta, GA

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5 Reviews

4022 Washington Rd

Augusta, GA

30907

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Showing 5 reviews

February 26, 2024

Very Rude staff, Service Dept is garbage, almost non-existent, Keith is a Loser. Would leave the State altogether next time if I had to, in order to avoid this crap hole, the son is ruining the bus More

by TruthFinder411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Northern Libtard Keith
December 29, 2023

Ben went above and beyond providing . e with pricing and lease options. He's very knowledgeable about the VW models. More

by geoffapel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Herman
March 24, 2023

On a long road trip . Hit a blown tire which half detached our air dam. Dealer got us in quickly, zip tied the dragging piece up and sent us on our way with no charge an More

by Gibsondm
Recommend Dealer
Yes
Employees Worked With
I wish I’d asked her name- I know she hails from Alabama!
May 28, 2021

have used the Gerald Jones VW service department more have used the Gerald Jones VW service department more than 6 times, each time I felt I was an appreciated customer. The staff is not only very profes More

by gcseim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freida and Charles
December 29, 2018

Sales manager was rude Sales Manager was very rude. She ripped the sales paper out my hand when I asked to see it one last time. (We couldnt agree price so we were leaving.) More

by Kaylin5628
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victoria
Jan 16, 2019 -

Gerald Jones Volkswagen responded

Kaylin, we appreciate hearing about your recent visit. Our priority here at Gerald Jones Volkswagen is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter. Please contact me at your earliest convenience. Sincerely, Virginia Atkins Customer Relations Manager 706.650.3378