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Gerald Kia of North Aurora

North Aurora, IL

4.7
738 Reviews

201 Hansen Boulevard

North Aurora, IL

60542

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Showing 738 reviews

February 25, 2022

Great customer service, Jim was a great salesperson to work with. Very happy with the Kia Seltos that I purchased. More

by Cathymekjian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Vanacora
Mar 02, 2022 -

Gerald Kia of North Aurora responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

February 25, 2022

The Dealership was very helpful and very nice. Santos helped me pick out the right car for me and for a good price. More

by Salcalajr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz, Alan Romero, Santos Vazquez
Mar 02, 2022 -

Gerald Kia of North Aurora responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

February 25, 2022

No games ; listen to what you want to buy; provide guidance; not pushy. Very professional and great follow up . More

by Paul R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramiro
Mar 02, 2022 -

Gerald Kia of North Aurora responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

February 24, 2022

I like the service that they give and i would come back. thanks service's department More

by daniels.denise1411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 01, 2022 -

Gerald Kia of North Aurora responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

February 20, 2022

Very happy with service and very happy either Alan he was very helpful and patience More

by Karisma0507
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Molero, Alan Romero
Feb 24, 2022 -

Gerald Kia of North Aurora responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

February 20, 2022

It was a great experience. Destin Hawkins is the man your looking for. He was great with assistance and provided everything I needed. More

by L.richard1111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destin Hawkins
Feb 24, 2022 -

Gerald Kia of North Aurora responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

February 12, 2022

From our salesperson, Adil, to our finance person, Alex, everyone at Gerald Kia was very professional and courteous. They took the time to explain everything about my new car and answer any questions I had. More

by KFRIEBUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adil Fadlelmula, Alex Ortiz
Feb 16, 2022 -

Gerald Kia of North Aurora responded

We cannot thank you enough for your wonderful review of Gerald Kia of North Aurora and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

February 09, 2022

Service has gone down hill. Used to have great service but lately it’s been lack of contact, left in the dark, not helpful at all. Even been challenged on repair work saying I was wrong even when showing More

by Jim.leffel87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Kainz
Feb 14, 2022 -

Gerald Kia of North Aurora responded

Jim, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

February 06, 2022

Very helpful in getting my daughter her first vehicle with me. Very clean dealership and financing was a big help with our payment plan. I recommend visiting the Gerald car dealership for your next vehi More

by spar_q_y
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Voltz, Adil Fadlelmula
Feb 09, 2022 -

Gerald Kia of North Aurora responded

Hello, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

February 02, 2022

Love the Gerald Experience! Every encounter I have Love the Gerald Experience! Every encounter I have had with the sales or service department has been top notch. More

by Rv833
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kainz, Matt Gerald, James Vanacora, Jacqueline Pierce
Feb 07, 2022 -

Gerald Kia of North Aurora responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

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