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Gerald Kia of North Aurora

4.8

407 Lifetime Reviews

201 Hansen Boulevard, North Aurora, Illinois 60542 Directions
Sales: (630) 723-0073

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407 Reviews of Gerald Kia of North Aurora

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May 22, 2018

"Ecellent visit"

- knw890

Was greeted at the door with a warm reception; and shown multiple options in comparison to the Sedona we were considering. Left with the car and a price we felt very comfortable with.

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Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adil Fadlelmula
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Mullens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Matt Gerald
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 24, 2018 -

Gerald Kia of North Aurora responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Matt Gerald - mgerald@geraldauto.com

May 15, 2018

"Will never do business with Gerald Kia again"

- Optima

Love my Kia Optima. Although Sales either don't know their cars or just make things up. Also,Finance dept is not trustworthy unless they are making a buck out of the deal

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Recommend Dealer
No
Employees Worked With
Matt Gerald
April 24, 2018

"Dennis M. Great Sales Man"

- DFworks0007

Dennis Michelsen is a people person who deal on person to person bases. His focus was strictly on what my wife & I wanted in order to bring both parties into agreeable terms. He kept the conversion casually humorous and professionally inviting, but never pressure or pushy. He shared his personal story to let you get to know him and feel at ease. He shared our needs with management to get us the best deal!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Michelsen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Mullens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 30, 2018 -

Gerald Kia of North Aurora responded

Thank you for the excellent review! It is great to know that our team was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Matt Gerald - mgerald@geraldauto.com

April 24, 2018

"Helped me get one of me dream cars!"

- Joshua Talbot

James was a very understanding, funny, and down to Earth guy. He showed me around my Pre-owned 2012 Ford Focus Titanium and all the features that it came with. After I had made the purchase, he informed me that he could not locate the floor mats for the car and sincerely apologized. He even gave me $25 of his own money to put forward to a set of floor mats! I was very pleased with my visit to the location and would recommend it to anyone looking for a vehicle.

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Recommend Dealer
Yes
Employees Worked With
James Vanacora
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 30, 2018 -

Gerald Kia of North Aurora responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Matt Gerald - mgerald@geraldauto.com

April 23, 2018

"A Really Good Experience"

- CeeLee

Our visit to Gerald Kia of North Aurora was pleasant and our time spent purchasing our vehicle went very fast. Ed asked all the right questions and found just the right vehicle for us shortly after we got there. Dennis, our salesman, was not only efficient, but also very funny, so we spent quite a bit of time laughing! Tyler was also very helpful throughout the process. We were very pleased at our experience, it is a dealership that is a cut above and we wouldn’t hesitate to recommend them.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Michelsen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tyler Stewart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ed Mierzycki
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 23, 2018 -

Gerald Kia of North Aurora responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Matt Gerald - mgerald@geraldauto.com

April 21, 2018

"Great experience leasing a new car!"

- Melissa89

I was really anxious going into Kia because I was dreading the lease process. But the staff was really helpful and attentive which definitely lessened my anxiety.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mullens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Thomas Wiencek
Apr 23, 2018 -

Gerald Kia of North Aurora responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Matt Gerald - mgerald@geraldauto.com

April 21, 2018

"Bought a great car"

- Duke 1260

Great dealership and wonderful service... they found the car I wanted the 1st attempt. And worked wonders to help me drive it home!!! Thank you

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mullens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Adil Fadlelmula
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ferris Spikener
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 23, 2018 -

Gerald Kia of North Aurora responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Matt Gerald - mgerald@geraldauto.com

April 19, 2018

"I love Gerald Kia!"

- Kelly

This was the best and easiest experience I've ever had buying a car. Dennis Michelsen was truly there to help me find the best car specifically for me. He went above and beyond to make sure I got exactly what I needed and even made it a fun experience! I would recommend Gerald Kia for anyone and will be back in the future!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Michelsen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ferris Spikener
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Mullens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 23, 2018 -

Gerald Kia of North Aurora responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Matt Gerald - mgerald@geraldauto.com

April 15, 2018

"Worth the drive "

- Ripp123

I had two other Kia dealerships closer to me but with the pricing at Gerald Kia And the honesty of which the dealership worked I am more than pleased to say that I would recommend this dealership to anyone looking for a new Kia

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adil Fadlelmula
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ferris Spikener
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Mullens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Alvin Nichols
Apr 16, 2018 -

Gerald Kia of North Aurora responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sales- Sincerely, Matt Gerald - mgerald@geraldauto.com

April 13, 2018

"Excellent Dealership"

- Cody15Optima

Very nice, very flexible, and will do what it takes to get you into your car at the best price possible. If you are looking for a Kia - this is where you want to go...

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Michelsen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ferris Spikener
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Mullens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Matt Gerald
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 16, 2018 -

Gerald Kia of North Aurora responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Matt Gerald - mgerald@geraldauto.com

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