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Gerald Kia of North Aurora

North Aurora, IL

4.7
739 Reviews

201 Hansen Boulevard

North Aurora, IL

60542

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Showing 739 reviews

February 02, 2022

Love the Gerald Experience! Every encounter I have Love the Gerald Experience! Every encounter I have had with the sales or service department has been top notch. More

by Rv833
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kainz, Matt Gerald, James Vanacora, Jacqueline Pierce
Feb 07, 2022 -

Gerald Kia of North Aurora responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

January 29, 2022

Excelent service from mr santos he is a very great salesperson he made us feel welcomed More

by Jose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos Vazquez
Feb 02, 2022 -

Gerald Kia of North Aurora responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

January 27, 2022

Great customer service especially from Adil Fadlelmula. Right from we entered the showroom for a test drive, Adil took care of us extremely well, friendly, knowledgeable and patiently showed every feature More

by Som
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adil Fadlelmula
Jan 31, 2022 -

Gerald Kia of North Aurora responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

January 25, 2022

Thank you Martin! You followed through and kept us informed as our new Kia Nira was being transported. You kept your word that the agreed upon details of the sale would remain in place. Thank you fo More

by kweissc
Recommend Dealer
Yes
Employees Worked With
Martin Martinez
Jan 28, 2022 -

Gerald Kia of North Aurora responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

January 24, 2022

Great customer service. Felt welcomed and the process was well explained. Oscar did a great job More

by Ae.0315
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Magana-Celis, Alex Ortiz
Jan 27, 2022 -

Gerald Kia of North Aurora responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

January 22, 2022

Excellent experience working with Martin Martinez took the time to get me into the perfect vehicle! Thank You Alex Ortiz as always! More

by elenapoca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan , Alex Ortiz, Martin Martinez
Jan 26, 2022 -

Gerald Kia of North Aurora responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

January 20, 2022

We had an agreed upon price and waited months for our Telluride only to have a true “bait and switch” experience when we went to pick it up. Different prices, added equipment, etc. We were able to work o More

by JR2017
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adil Fadlelmula, Jon Molero, Alex Ortiz
Jan 24, 2022 -

Gerald Kia of North Aurora responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

January 17, 2022

Very friendly and they go the extra mile to make sure you walk out with what you want and are not pushy salespeople. More

by dmchisamore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Romero
Jan 20, 2022 -

Gerald Kia of North Aurora responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

January 13, 2022

Great service - very organized - knowledgeable about the product and services offer - would recommend to anyone More

by Jacqueline McCreary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Esposito, Alex Ortiz
Jan 19, 2022 -

Gerald Kia of North Aurora responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

January 13, 2022

Exceptional buying experience! Gina was fantastic to work with. She was knowledgeable, friendly and made the buying experience wonderful. Chuck Settles the GM was also amazingly helpful. They found m More

by Laura
Recommend Dealer
Yes
Employees Worked With
Gina Esposito, Chuck Settles
Jan 19, 2022 -

Gerald Kia of North Aurora responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

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