Gerald Kia of North Aurora

I purchased the life time warranty from Gerald Kia North Aurora in December of 2017 when purchasing my 2017, Sportage. We were informed that Gerald Kia "stands by their life time warranty," which is one of Aurora in December of 2017 when purchasing my 2017, Sportage. We were informed that Gerald Kia "stands by their life time warranty," which is one of the reasons we ended up purchasing ANOTHER vehicle from this dealership. When my engine failed on the Sportage while driving home from work I had my car towed to Gerald Kia. I was so grateful I had that "life time warranty" they "stood behind." Four weeks and 1,000 dollars later still no word.... later...I went into the dealership and Richard told me he had not submitted anything to the warranty company. At that time Richard told me my engine had informed me my "spark plug ignited causing low compression." Four weeks, after I contacted the General Manager, John called me and told stated he would submit the request to the warranty company. WHAT, I thought that had been done! Ten minutes later I received a call from John telling me they denied it due to "gaps" in the oil change. Bill (from the warranty co.) told me they denied it because they don't cover "low compression issues," and to read the "fine print." Another important piece of information I was told is, “life time" can also mean "100,000 miles or less." So, four weeks later I have a car that needs a new engine, at my expense for $8, 500.and a warranty that is absolutely worthless. I am beyond disappointed and feel very taken advantage of because I started out promoting and advocating for Gerald Kia because of the life time warranty covering the engine! Needless to say, I will not be returning to purchase another car from Gerald Kia of North Aurora. I will continue to investigate why it took four weeks to even submit a request to the warranty Co. and why I was told different information. Ultimately, I had my car towed to another service mechanic and have already received more information in less than 2 hours then I did in four weeks and 5 days from Gerald Kia. If you ever hear the words "life time warranty" mentioned as an incentive to buy...from Gerald Kia ...RUN!!..., to another dealership, or "read the fine print." More

Everything about this dealership has been wonderful. Martin was very helpful and went the extra mile. Martin was very helpful and went the extra mile. More

Sales rep Jim was very helpful. Bought and EV 6 in June and wife wanted to trade in Toyota Highlander so we bought 2023 Plug in Hybrid Sorento. I reached out to Jim and we worked ou Bought and EV 6 in June and wife wanted to trade in Toyota Highlander so we bought 2023 Plug in Hybrid Sorento. I reached out to Jim and we worked out all the details the same day. Yes - I'll go out of my way to enthusiastically recommend Gerald Kia. More

This is the 4th vehicle I've purchased or leased from this dealership. Overall, I'm always pleased with my experience. My one suggestion is to reconsider the music being played. I actually liked the musi this dealership. Overall, I'm always pleased with my experience. My one suggestion is to reconsider the music being played. I actually liked the music. However, the volume could be a bit quiter. Also, possibly something other than rock music. More

I had a wonderful experience with Kia. The salesman was very helpful and explained everything to us. Best dealer I’ve been to. I would recommend to all my family and friends. The salesman was very helpful and explained everything to us. Best dealer I’ve been to. I would recommend to all my family and friends. More

Adil was very helpful and gave us great recommendations on what model we were looking for. We did a test drive with Ivan and he spoke very highly of the vehicle and both were very knowledgeable about the f on what model we were looking for. We did a test drive with Ivan and he spoke very highly of the vehicle and both were very knowledgeable about the features of the vehicles and showed us quite a few of them. More

Everyone that worked with me was very kind and had a lot of patience with me when it came to my "million" questions. Ray was amazing at communicating every step of the process with me! of patience with me when it came to my "million" questions. Ray was amazing at communicating every step of the process with me! More

Martin was very friendly and helpful during the purchase of the vehicle. Would recommend him if buying a vehicle. of the vehicle. Would recommend him if buying a vehicle. More

Thanks, Jacob and Martin for your recommendation and attention. Your explanation was very clear to us and clarified our doubts in a good manner. attention. Your explanation was very clear to us and clarified our doubts in a good manner. More

Excelente Service and courtesy. People helped me in all mi quietions and I’m very satisfied with mi buying People helped me in all mi quietions and I’m very satisfied with mi buying More