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Gerald Kia of North Aurora

North Aurora, IL

4.7
738 Reviews

201 Hansen Boulevard

North Aurora, IL

60542

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Showing 738 reviews

October 17, 2021

Great sales rep he was very friendly and nice. I would send people his way More

by Lgirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Slattery, Santos Vazquez
Oct 20, 2021 -

Gerald Kia of North Aurora responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

October 17, 2021

They are awful! Sold a car that was marked for me by first giving it to their sister dealership. Then I was demeaned by Ed “the BOSS” and finally they attempted to sell me a car I specifically said I di More

by Angry Customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Mierzycki, Marcellous Chew
Oct 20, 2021 -

Gerald Kia of North Aurora responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

October 14, 2021

The staff was helpful and flexible . The young man I worked with was down to earth and listened to my needs . More

by N/A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos Vazquez
Oct 19, 2021 -

Gerald Kia of North Aurora responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

October 12, 2021

Most unprofessional dealership I’ve ever been to. I’ve never had to jump through so many hoops just to get a car. I shouldn’t have to contact the salesman MYSELF after being told he’d call me the next day More

by Amanwarren98
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Martin Martinez
Oct 18, 2021 -

Gerald Kia of North Aurora responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

Oct 19, 2021 -

Amanwarren98 responded

It’s already been taken care of elsewhere. Got the EXACT same car for a monthly payment of $200 less than what you guys were trying to charge me AND I only put down $2000 like I wanted to. Whereas, you guys told me I needed $3000 and it was $603 a month. Not only that, but I had to wait to get the car until I was refunded what Martin charged me WITHOUT TELLING ME.

October 12, 2021

very good experience, Gina was very helpful and she work very hard to help us get the best deal. More

by zdorsz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Esposito
Oct 15, 2021 -

Gerald Kia of North Aurora responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

October 11, 2021

Process was very quick and my salesperson, Oscar, was amazing and very helpful! Much appreciated! More

by Austin Reifsteck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Magana-Celis, Jacqueline Pierce
Oct 14, 2021 -

Gerald Kia of North Aurora responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

October 04, 2021

The dealer ship was very welcoming and friendly. Everyone there seemed very nice and professional. More

by Nlowe067
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Romero
Oct 07, 2021 -

Gerald Kia of North Aurora responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

September 29, 2021

My experience here was nothing short of wonderful!! Santos was friendly, helpful, and he worked very hard to help us get the deal we wanted. He took time to explain all the new technology that comes More

by dan.tutwiler
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos Vazquez
Sep 30, 2021 -

Gerald Kia of North Aurora responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Santos assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

September 28, 2021

Kia North Aurora has great staff to work with. Everyone is very friendly and knowledgeable. Great energy. More

by KiaMac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Slattery, Gina Esposito, Alan Romero
Sep 30, 2021 -

Gerald Kia of North Aurora responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com

September 19, 2021

Didn’t have advertised new car; spent 2.5 hours trying to sell me what I didn’t want while the appraiser would have my trade in offer “very soon”. Finally agreed to consider a used vehicle from Naperville lo More

by Starr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t have name of appraiser. When I walked out a “manager” chased after me into my car and as I was attempting to back out. Ridiculous behavior. Martin is just a kid; a pawn of these people who are awful. , Martin Martinez
Sep 21, 2021 -

Gerald Kia of North Aurora responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora

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