
Gerald Kia of North Aurora
North Aurora, IL
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They are awful! Sold a car that was marked for me by first giving it to their sister dealership. Then I was demeaned by Ed “the BOSS” and finally they attempted to sell me a car I specifically said I di first giving it to their sister dealership. Then I was demeaned by Ed “the BOSS” and finally they attempted to sell me a car I specifically said I didn’t want. I not only do not recommend ever going there I blasted them on every social media platform out there. DON’T EVER GO TO ANY GERALD DEALERSHIP!!! More
Most unprofessional dealership I’ve ever been to. I’ve never had to jump through so many hoops just to get a car. I shouldn’t have to contact the salesman MYSELF after being told he’d call me the next day never had to jump through so many hoops just to get a car. I shouldn’t have to contact the salesman MYSELF after being told he’d call me the next day. After giving me the okay for the car. I also shouldn’t have to ask FOUR times what the interest rate on the car is. He couldn’t even give me a straight answer. AND THEN HE CHARGED MY CARD. Without giving me an answer still. More
My experience here was nothing short of wonderful!! Santos was friendly, helpful, and he worked very hard to help us get the deal we wanted. He took time to explain all the new technology that comes Santos was friendly, helpful, and he worked very hard to help us get the deal we wanted. He took time to explain all the new technology that comes with our new car. He and other staff searched for a better deal for our used car and for a better interest rate. They worked hard to get us this deal. I am very satisfied with Gerald Kia and will return next time I need a car. More
Didn’t have advertised new car; spent 2.5 hours trying to sell me what I didn’t want while the appraiser would have my trade in offer “very soon”. Finally agreed to consider a used vehicle from Naperville lo sell me what I didn’t want while the appraiser would have my trade in offer “very soon”. Finally agreed to consider a used vehicle from Naperville location just to force the trade in offer. RIDICULOUS trade offer. And odometer was up 8 miles from their appraiser!!! Walked up to the appraiser asked for my keys and walked out when I saw the joke of the offer. Manager followed me to lot and was trying to sell at me keeping me from pulling out. Bought what I wanted from Napleton Kia in Elmhurst; offered 47% more (a fair offer) on trade. Unfortunate that I had to drive 40 minutes to Elmhurst for the service I expected 2 miles from my home. The ONLY reason I didn’t give this dealership one star is I purchased a used vehicle with my daughter last year and they were great; the salesperson we worked with then, Jordan, left the dealership tho he’s still listed on this site. That was a good buying experience and my daughter has had good experience with their service dept. since. More