Gerald Kia of North Aurora

Helpful sales man Listen carefully, understand my state and find solutions by giving me many options. A friend came with me to dealer.the sales man help him to fin Listen carefully, understand my state and find solutions by giving me many options. A friend came with me to dealer.the sales man help him to find a fine car suits his family and his budget. More

Brandon and whole staff was great! Had a GREAT experience at Gerald KIA. Went in with - if it's too good to be true it usually is attitude. To our surprise, however, we were wrong Had a GREAT experience at Gerald KIA. Went in with - if it's too good to be true it usually is attitude. To our surprise, however, we were wrong . We ended up working with Brandon - and would recommend him to anyone. Definitely NO PRESSURE sales pitch. Do your homework, know what you want to pay .. and you can TRULY have a no haggle experience. They even did better than what I was looking for price wise. We started speaking on line, came in for the test drive and they delivered what they promised. Every employee we encountered was great. Give them a try in your search. Ask For Brandon!!!!!!!! More

Excellent Experience My appreciation for the good deal that I found in your dealership, especially the help given by your employee Adel Fadlul Mawla, thank you so much. My appreciation for the good deal that I found in your dealership, especially the help given by your employee Adel Fadlul Mawla, thank you so much. More

Servicio excellente El christian nos ayudo mucho nos ofrecio soda y comida por si teniamos hambre, muy amable el niño. Y los managers estuvieron bien amable, y nos explic El christian nos ayudo mucho nos ofrecio soda y comida por si teniamos hambre, muy amable el niño. Y los managers estuvieron bien amable, y nos explicaron todo el processo More

Best customer service I am glad to be one of your customers, Mr. Adil worked hard to make me satisfied, he so helpful with a nice and beautiful smile I am glad to be one of your customers, Mr. Adil worked hard to make me satisfied, he so helpful with a nice and beautiful smile More

Great service and attitude This is a great dealer that can guarantee you finding something worth purchasing. Adil is a great salesman and takes the time needed with a positive a This is a great dealer that can guarantee you finding something worth purchasing. Adil is a great salesman and takes the time needed with a positive attitude to help you find either what your looking for or making sure you have choices to choose from. This dealer is lucky to have such employee in there team. More

I do like the way how they’re work This is one of the best customer experience services I have ever had. We had spoken to them to figure out a deal before we arrived When we got there This is one of the best customer experience services I have ever had. We had spoken to them to figure out a deal before we arrived When we got there The car I wanted was ready to go upon my arrival. It was such a quick and painless experience, and everything we had discussed on the phone was followed through on. Shout out to Adil fadlelmula You are the best More

Very Helpful Extremely helpful with a large selection! Adil was a great salesman, he was eager to satisfy our needs. With many dealerships in one location the Extremely helpful with a large selection! Adil was a great salesman, he was eager to satisfy our needs. With many dealerships in one location there was a large selection to choose from. More

Trust is hard to come by in the car service world Took 3 unreturned voicemails and an online service request to get an appointment to get a recall taken care of. Got a $410 quote to fix a door hand Took 3 unreturned voicemails and an online service request to get an appointment to get a recall taken care of. Got a $410 quote to fix a door handle, because the part I needed was “updated by the manufacturer” and the whole assembly needed to be replace. 5 minutes on google and I have the $12 part I need and watched a 5 minute video on how to replace it. When I asked about he price, I was told it was mostly for labor because the door panel needed to be removed and wiring needed to be fix and what not. None of which needs to be done. Doesn’t really matter cause they didn’t have the parts and needed to order them anyway. Seems like a Kia service center would have Kia parts, but what do I know. The quote was also changed 3 times. When I called to ask about the price, suddenly it went down. When I told them don’t bother, I’ll just come pick up the car, it went down again. This kind of stuff makes it hard to trust these guys. My review would have been 2 stars, just because Jaime was friendly, but the free “crystal clear” car wash on my receipt twice, didn’t even get the mud and bird s*** off anything but the hood. More

My 3rd Sorento purchase from Matthew at Gerald Kia I know I can count On Matthew to be very competitive with pricing and to make it as painless of a process as possible. I have already purchased 3 new I know I can count On Matthew to be very competitive with pricing and to make it as painless of a process as possible. I have already purchased 3 new Sorento's from him and will continue to do so. Gina was extremely helpful and patient throughout the process. More