Gerald Kia of North Aurora

Positive Experience Adil Fadlelmula was extremely helpful in helping us put together a deal to do a lease buyout. He is personable, I feel he's honest and most importantl Adil Fadlelmula was extremely helpful in helping us put together a deal to do a lease buyout. He is personable, I feel he's honest and most importantly he works to make the deal happen. Yes, I did have to put up with all the standard dealer strategies that make car buying so offensive (please bring back Saturn!) but in the end we made it happen. Adil was neither insistent nor pushy. He is a flat out nice guy. More

Everyone was very knowledgeable, helpful, and pleasant! My husband and I were casually looking for a vehicle as mine had a fairly costly repair that needed done before it could be driven again. We were very My husband and I were casually looking for a vehicle as mine had a fairly costly repair that needed done before it could be driven again. We were very impressed with the sales team and Adil in particular as they all took the time to listen to our needs and concerns with purchasing a new-to-us vehicle. We weren't positive that we would find what we were looking for as we were very particular, but they helped us find exactly what we were looking for, and they worked with us to keep it mostly in our budget. They even stayed late so we could finish all the paperwork and answer any questions we had. The kindness seemed genuine and was very much appreciated, especially amidst the general stress of making a big purchase. Thank you Adil and team! More

Whatever happened to customer service This dealer dropped the ball on so many levels. And when called out on them they offered up the most unprofessional excuses. Buying a car there was th This dealer dropped the ball on so many levels. And when called out on them they offered up the most unprofessional excuses. Buying a car there was the stereotypical bad car shopping experience that I thought no longer existed in this day and age of striving for customer satisfaction. More

The best car shopping experience Went last night to see what inventory they had after a sour experience at Ed Napelton Acura in Elmhurst Il and test drove 2 vehicles. The vehicle was Went last night to see what inventory they had after a sour experience at Ed Napelton Acura in Elmhurst Il and test drove 2 vehicles. The vehicle was not exactly matching the criteria we were looking for but we striked a deal and agreed to finalize the purchase today since we were there until almost 11pm. Ed and Gina were very professional,polite,caring and most importantly that we are welcomed!!! Ed went above and beyond to make sure we got a good deal and the price was fair to both of the parties. After this amazing experience I will definitely return back or refer my friends and family. More

Cassie Amazing Journey I was embraced by two individuals Shahera Boyd and Anthony Taylor. Anthony was an amazingly patient young man. He took his time to make sure I was sat I was embraced by two individuals Shahera Boyd and Anthony Taylor. Anthony was an amazingly patient young man. He took his time to make sure I was satisfied with the vehicle and I mean we searched for colors unfortunately the color I really wanted wasn’t available however the color I left with was still satisfying. Shahera was very pleasant she took time out to check on me while I was awaiting for my deal with natural conversation not trying to push a vehicle; which I really appreciate. Thanks guys More

Excellent Car Dealership Experience The service was really great. Adil helped me find a car that fit under my budget, the right size for my family, and a good mileage. Adil, thank you fo The service was really great. Adil helped me find a car that fit under my budget, the right size for my family, and a good mileage. Adil, thank you for all your help. The next time I'm interested in a car, I will definitely come back for your services. More

Nice service Adil Fadlelmula was very friendly and kind. He was helpful when picking my 2016 Kia soul. He was poliet when answering my questions. He was able to ex Adil Fadlelmula was very friendly and kind. He was helpful when picking my 2016 Kia soul. He was poliet when answering my questions. He was able to explain information in more detail if I wasn't able to understand it the first time. He helped me have a price range that fit my budget. I had a great experience. I'm satisfied with the car I have. More

Tried to charge 20% more than the advertised price. Dealership tried to charge me 20% more the the advertised price for a used car listed online. I came in to look at a used car listed at a fair price o Dealership tried to charge me 20% more the the advertised price for a used car listed online. I came in to look at a used car listed at a fair price online. I discussed the price with the salesman while test driving the car. The salesman stated he thought the price was higher but that he did not get a listing of updated prices daily. End of price conversation, I took that to mean the price I saw online was correct. As we were closing the deal, the paperwork he provided showed an increase of over 20% more than the advertised price. After extensive arguing with the salesman, they came within $350 of the advertised price, telling me it was "only $350." I got up to leave, the sales manager stated "are they running away from this deal?" So I argued with him about what an advertised price means. They tried to state the online pricing is "wholesale pricing" even though the website never mentions it. I proceeded to leave. As I got in my car, the salesman chased me outside and gave me the advertised price. This is a shady business practice. In the end, they did honor the advertised price, but with way too much effort from the customers standpoint. More

Amazing Experience I have purchased several vehicles with Gerald Auto Group and have always had great experiences... but today was different! My Experience at Gerald K I have purchased several vehicles with Gerald Auto Group and have always had great experiences... but today was different! My Experience at Gerald Kia of North Aurora today was not just great, it was by far the most exceptional customer service I have ever received from any establishment EVER! Tim Slattery (Seriousley the best Sales Manager) and Bill Smiley went way above and beyond by providing me with a fair purchase price for my Mothers new car and helping us secure excellent financing. If you’re in the market for a new vehicle, definitely stop in to Gerald Kia 1st, you won’t regret it! More