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Gerald Nissan of Naperville

Naperville, IL

4.4
870 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country! Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles. If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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1575 West Ogden Avenue

Naperville, IL

60540

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Showing 870 reviews

March 04, 2024

Brandon Schulze was very helpful and knowledgeable! Great service - all my answers were answered, very knowledgeable young man! I will definitely come back when I am ready to purchase my new car! More

by Jennie
Recommend Dealer
Yes
Employees Worked With
Brandon Schulze
Mar 07, 2024 -

Gerald Nissan of Naperville responded

Thanks for your outstanding review, Jennie! I'm very happy to hear that Brandon was of such helpful and knowledgeable to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Neil Becker, Nbecker@geraldauto.com

February 29, 2024

I just wanted to say that my husband and I had a very good experience with the sale person Brandon S. I was very impressed by the knowledge and understanding us. My husband and I don’t really speak Engli More

by Larisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Schultze
Mar 05, 2024 -

Gerald Nissan of Naperville responded

Larisa, hearing about your positive experience with Brandon has a remarkable way of inspiring and motivating us to keep doing what we do! We want nothing but the best for our customers and we are glad that is what we are doing. Hope to see you back again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com

February 22, 2024

Professional, friendly, patient and extremely thorough. I've purchased 3 vehicles and I'm very satisfied with them as a whole. More

by Kayefab7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Lindholm
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Gerald Nissan of Naperville responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Kaye. Sincerely, Neil Becker, Nbecker@geraldauto.com

December 10, 2023

I purchased a Hybrid Pathfinder here in 2014. My experience with the sales department and it's manager was horrible. A vehicle they claimed they got from another dealership with issues like the T More

by Robert M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alvaro Bobadilla, Robert Dean, Jose Torres and Sales Manager?
Dec 14, 2023 -

Gerald Nissan of Naperville responded

Robert, the impression you received during your recent visit at our dealership does not reflect our standards of customer service. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Neil Becker, Nbecker@geraldauto.com

Dec 14, 2023 -

Robert M responded

As the saying goes "Day late, Dollar short" The opportunity to amicably discus a solution has long passed. I resent your statement that "the impression you received during your recent visit," my experience was not a limited impression, but a statement of fact the statement is nothing more than a deflection and meant to minimize and dilute my negative experience. Please note my purchase took place in 2014 not recently. I came in and spoke with the sales manager who basically said too bad, so sad, "You would take a serious hit on the price if you were to return the vehicle because it did not have everything you say we promised, at least an $18,000 loss" That comment still rings in my ear nine years later. That came from a sales manger who was brazen and unsympathetic. If your a buyer looking for a car remember if it's not in writing it never happened. No matter what the slim ball says! FYI, I am not a chronic or habitual complainer, I have had many good purchases from reputable sales persons. Most recently a 2023 Volvo XC90 Recharge Ultimate from a dealership in Florida,. in contrast a true pleasure. So no thank you and I can only hope 20 people see and pass this message on.

September 27, 2023

If I could rate this dealership a zero I would. We have bought 4 cars from them. My husband came in for a free cabin air filter that we got from an email that Nissan sent out… we took the car in an More

by Disgruntled Nissan owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Saul Cabrales
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2023

Manny and Vinod are so helpful and make me feel like I’m at home every time I walk into Nissans. They will help you with whatever question you need or have and go above and beyond their standards! More

by Tabztlavin1994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinod Anslem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Urdaneta
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2023

Just bought a Nissan Rogue , I received great services from Manny. I got the deal and car I wanted. Good location. More

by Kkkity2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Urdaneta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Gerald Nissan of Naperville responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Neil Becker, Nbecker@geraldauto.com

February 25, 2023

I walked into Gerald Nissan with my Dad and my list of must-haves in our next vehicle. Manny was exceptionally knowledgable and extremely helpful by going over all the options and physically climbing in a More

by NettieB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinod Anslem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Urdaneta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Lindholm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Gerald Nissan of Naperville responded

Nettie, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Neil Becker, Nbecker@geraldauto.com

December 22, 2022

Over the last 3 days I have been working with John Palmer and his Sales Manager Neil Becker. It has been an absolutely wonderful experience. John is excellently educated about the Nissan vehicles and options More

by Sabamized
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Becker
Dec 28, 2022 -

Gerald Nissan of Naperville responded

The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Neil Becker, Nbecker@geraldauto.com

December 20, 2022

Excellent service, salesperson went above and beyond helping me. All you knowledge about the car made my decision to get my new electric car easier and casa very confident doing it. More

by EBE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Whitted
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Gerald Nissan of Naperville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again! Sincerely, Neil Becker, Nbecker@geraldauto.com

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