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Gerald Nissan of Naperville

Naperville, IL

Overview
Employees
Reviews
Vehicles
3.9
876 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country! Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles. If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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1575 West Ogden Avenue

Naperville, IL

60540

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Showing 876 reviews

July 20, 2021

I looked a few vehicles one night and came back the next day to purchase, the process went quick and within a couple hours I was driving home in my new Maxima. Overall a very pleasant experience. More

by jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Urdaneta, Jorge Famania
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Jul 22, 2021 -

Gerald Nissan of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 19, 2021

The dealership is professional and courteous. They are also patient and will help you walk through each of car buying options. My salesperson, Vinod, is top notch! More

by Yolanda V.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinod Anslem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul Cabrales, Lee Whitted
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Jul 22, 2021 -

Gerald Nissan of Naperville responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 19, 2021

All I wanted was to go with manager Guzman when to test drove my car for appraisal he would not allow sure makes you wonder More

by Tomtom
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Luis Guzman
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Jul 21, 2021 -

Gerald Nissan of Naperville responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Robert Majesky | rmajesky@geraldauto.com

Jul 22, 2021 -

Tomtom responded

I posted this as I have never had such a response from a manager at a car dealer. All I told him that I will be going with him for when he test drives my car. He would not allow it and that request should be no problem as it’s my vehicle and always do that. Manager told me he’s never done that and just seemed he would not have it. I told him no problem and we can pass on any deal. He told me fine he will pass on the deal and I left the building. Just because he’s been do this for 18 years and has never done it in the past doesn’t mean he couldn’t respect the customers request. I’ve been in sales for 40 years and would never turn down a sale or treat a potential customer like your manager did. My opinion he needs some training again as there are many courses on line these days.

July 18, 2021

I brought my car in for serving. They took care of the problem and took care of a recall at the same time. I didn't have to wait when I dropped it off and it was completed before I thought it would be. More

by cericso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Knapper
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Jul 18, 2021 -

cericso responded

You were professional and took care of my problem in a timely manner.

July 16, 2021

Great service, kept me informed as to the status of the visit. Great service, kept me informed as to the status of the visit. Bought my car here too. More

by Ss
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
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Jul 21, 2021 -

Gerald Nissan of Naperville responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 15, 2021

Excellent service department here! Bought my Juke here and have satisfied with all service appointments that I have received. Everyone in the intake area is polite and super friendly. Highly recommend! More

by Medtranz@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Jillich, Saul Cabrales
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Jul 19, 2021 -

Gerald Nissan of Naperville responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 08, 2021

All the years I have taken my car for service I have only good thing about Red team and now the White Team . Both Mark J. and now Robert have met my expectations. More

by scabay
Recommend Dealer
Yes
Employees Worked With
Howard Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert of White Team, Mark Jillich
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Jul 08, 2021 -

scabay responded

Overall very satisfied with Gerald Nissan

Jul 08, 2021 -

scabay responded

Would recommend Gerald Nissan

July 07, 2021

Always receive excellent service from Saul. They get my car in as soon as possible. They complete the service in a timely manner all the time. More

by Joanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
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Jul 12, 2021 -

Gerald Nissan of Naperville responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 06, 2021

Good guy. Got me the hard to find truck I wanted in a couple of days. The owner of this location should be very fortunate to have an associate like him! Thanks bro! More

by Shorttaground
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinod Anslem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2021 -

Gerald Nissan of Naperville responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 06, 2021

service rep went out of his way to be sure i was accommodated properly. cannot say enough about this experience ad well as all past encounters with service staff More

by pv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not recall his name but he said he was new on the job about one month
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Jul 09, 2021 -

Gerald Nissan of Naperville responded

Thank you for putting your trust in Gerald Nissan of Naperville! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Robert Majesky | rmajesky@geraldauto.com

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