Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Gerald Nissan of Naperville - Service Center
Naperville, IL
161 Reviews
161 Reviews of Gerald Nissan of Naperville - Service Center
Sort by
November 20, 2020
Safe & Healthy environment. Knowledgeable, helpful and friendly staff. Thinking customer needs first. Very accommodating /flexible in scheduling the service. Proactive abs go a step forward to help custon friendly staff. Thinking customer needs first. Very accommodating /flexible in scheduling the service. Proactive abs go a step forward to help custoner More
by amurjani
Employees Worked With
Mark Jillich
Helpful November 18, 2020
Saul was Extremely courteous and top rate in taking care of me. He determined my car rattles came from my moon roof. I made a new appointment, and Saul had a loaner waiting for me. The moon roof Was fixed of me. He determined my car rattles came from my moon roof. I made a new appointment, and Saul had a loaner waiting for me. The moon roof Was fixed in a few days and my Rogue is as quiet as can be!! More
by Wilfried
Employees Worked With
October 27, 2020
I have taken my car for issues covered under warranty 2 times here. Both times they said that my issue was not covered by my warranty. (one time they claimed they could not replicate an issue that I had re times here. Both times they said that my issue was not covered by my warranty. (one time they claimed they could not replicate an issue that I had recorded with my cell phone, but that (cell phone video) didn't count. The first issue involved ambient lighting on my Maxima. They claimed it was an aftermarket part and it wasn't covered. The second time involved sunroof seals, and the person in service told me I had an aftermarket part. Both times I had to contact Nissan USA to confirm that the issues were indeed covered by warranty. Do you really want to have anything to do with a dealer that acts in this manner? More
by RickT
Employees Worked With
Mark Jillich
May 16, 2020
Thank you Tom for your excellent help I had an issue with my car that seemed like it would require towing. Tom Huhn in the service center went above and beyond to help resolve the situati I had an issue with my car that seemed like it would require towing. Tom Huhn in the service center went above and beyond to help resolve the situation and save me from having the car towed. I really appreciated his coming up with a solution to save the day! More
by sherlock
Employees Worked With
Thomas Huhn
March 31, 2020
Tom's outstanding service! The only reason I'am with Gerald Nissan of Naperville is the outstanding service I've received from Tom at the North Aurora Nissan and hasn't skippe The only reason I'am with Gerald Nissan of Naperville is the outstanding service I've received from Tom at the North Aurora Nissan and hasn't skipped a beat since. He is extremely sincere,excellent customer service! Tom has placed me Anthony you I'am very pleased with.Tom also choose Dan to perform all maintenance and repairs.Thank you for such a wonderful team! More
by bric647
Employees Worked With
Thomas Huhn
January 31, 2020
Regular service and new car purchase Great job by all! Mark Jillich is knowledgeable, professional and always accommodating. Bobby Jones has been my only salesperson for the last 7 vehicl Great job by all! Mark Jillich is knowledgeable, professional and always accommodating. Bobby Jones has been my only salesperson for the last 7 vehicles and completely satisfied everytime! More
by jimval332
Employees Worked With
Bobby Jones, Mark Jillich
January 20, 2020
Do not purchase a make other than Nissan from them as a used car. They will not service it properly. Brought my Acura in for warranty work on Nov 16th. Service mgr actually said "not sure what she wants used car. They will not service it properly. Brought my Acura in for warranty work on Nov 16th. Service mgr actually said "not sure what she wants us to do with it, we don't fix those". Well I was assured when I purchased the car there that they would take care of all maintenance. Was told they would "order some parts" and get back to me. Well it's been 2 months. Haven't heard a thing. Fixed some things myself and took it in for service elsewhere in the meantime. Very disappointing. More
by Julie t
Employees Worked With
Anthony Zobjeck
May 09, 2019
Fast and friendly service Saul is always friendly and extremely helpful. He explains services and gets my car in and out efficiently. I've been fortunate to have the same tea Saul is always friendly and extremely helpful. He explains services and gets my car in and out efficiently. I've been fortunate to have the same team work on my car each time and they are just awesome. Very happy with this Service Department. More
by mytiny1997
May 07, 2019
Saul - Customer Service - 5 Stars, always. Saul is always willing to help me with any issue that may arise, takes the times to listen and always explains what the next steps are. I know I can a Saul is always willing to help me with any issue that may arise, takes the times to listen and always explains what the next steps are. I know I can always call and get the help when I need it, with excellent customer service on the other end. For regular maintenance or the occasional random issue, Saul is always there to help, listen and get it done right the first time. I always look forward to working with him whatever the situation may be. Thanks Saul, for all that you do! I so appreciate it. More
by posh1981
Employees Worked With
April 17, 2019
useless Life time warranty I Purchased 8 cars from Gerald Nissan Naperville within the last 10 years, the lift time warranty that they offers always a good selling point that m I Purchased 8 cars from Gerald Nissan Naperville within the last 10 years, the lift time warranty that they offers always a good selling point that made me prefer to deal with them over other dealers in the area ,until i faced the 1st problem and needed to use it to my pre-owned kia i purchased from them 3 years ago the car need new engine i dropped it off September 2018 and car still in there lot as of now. they refuse to fix it with the life time warranty that based in the contract we have it should cover it they requested all the service records since i purchased the car i submitted all documents more than ones , they kept asking for more records , i reached out to the owner who kindly responded 2 times and assigned my file to the General Manager who did not do any thing until now. i will contact the BBB and the Attorney General , the life time warranty they provided to me is useless when i needed it 8 month car in their service department lot just parked untouched !!!i was hoping for a professional communication to resolve the issue from a big dealership like Gerald the service i'm getting from them is by far worth than any service i can get from a local used car dealership. More
by Ash
Employees Worked With
Doug Gerald
