Gerald Nissan of North Aurora

great service And polite people phenomenal service from Jon Dewig and Farris Spikener ......answered all my questions executed service with Great speed and accuracy everybody h phenomenal service from Jon Dewig and Farris Spikener ......answered all my questions executed service with Great speed and accuracy everybody had a good attitude and treated me with respect More

Supreme customer service and compassion I brought a friend to whom car buying is a huge source of anxiety to Gerald Nissan in North Aurora to look at used Nissan Rogues. My friend is a very I brought a friend to whom car buying is a huge source of anxiety to Gerald Nissan in North Aurora to look at used Nissan Rogues. My friend is a very large man and we were testing various makes and models to see which ones he fit in. The first time we went, we met with Erik Johnson and he was very helpful and exactly what my friend needed. We moved on to other dealerships. We couldn't remember his name when we went back, but the others at the dealership were only too happy to help us find him. Even though my friend was clearly anxious, Erik treated him with a kindness and compassion I honestly wouldn't have expected. He did his job with no pressure and made the entire process relaxed and easy. I would recommend Gerald and Eric to anyone looking for a new car. More

Buy the car and then your on your own/ a good out come. I purchased a new 2014 Altima SV in March of 2014. In the beginning of March 2015 I was washing my car removing some winter grime. As I was drying t I purchased a new 2014 Altima SV in March of 2014. In the beginning of March 2015 I was washing my car removing some winter grime. As I was drying the trunk I saw a couple of small rust spots, one inside the Nissan badge and another on the left side of the license plate. This was very disturbing to me that a one year old car would have this. My 14 year old Toyota with 270K miles had no rust on it. I also found under the plastic chrome strip above the license plate rust coming down onto the paint. Now I’m really upset. So I bring the car in to Matt in service to look at a problem . When I picked the car up Matt said that screws that held the chrome strip mount to the trunk were rusty and they were replaced. As for the rust spots on the trunk he said it was caused by stones hitting the trunk. I asked, when I drive forward, how are stones thrown forward to the back of my car, hit the trunk and leave two little pin holes that start to rust? When I got home from picking up my car I got a magnifying glass to look at the rust spots on the trunk. I first looked at the spot inside the Nissan badge that had rust. I found a pimple. The top looked to be exposed metal with paint coming up the sides. I then looked at the place where Matt said there was a hole. There was a hole but I also saw on one side of the hole, that the rim of the hole, the paint flared up as if there was a piece of balled metal there. I found other places of pimples also. I believe that the rust spots are not caused by stones hitting the trunk. I believe that at the time of painting, the trunk lip had some metal contamination on it, and I know paint does not like to hang onto a sharp edges or a point. I believe at these pimples, pin points of metal were exposed and after a year they started to rust. I brought the car back for Matt to look at the spots with the magnifying glass. He brought the service manager Chris to take a look. He look it over and said it was stone chips that cause the problem. I asked him to look using the magnifying glass. He refused! I couldn't believe it, how rude, how disrespectful. He just walked away. I then drove around to the front of the dealership to find Dan Racine, the salesman who sold me the car. He looked at the pimples with the magnifying glass and agreed that it wasn't stone chips, but contamination under the paint. It didn't help. I even contacted Nissan customer affairs and they got back to me and said warranty will not cover the work to repaint because it's stone chips. No one in service used the magnifying glass and they say stone chips and the one person who did use the magnifying glass said it's not stone chips. This is my first and last Nissan and never will I purchase a car from Gerald Nissan again!!! Update 4-14-15: Chris the service manager phoned me today and said that Gerald will have their body shop fix the issue with the rust and pimples bumps on the trunk. I was very happy to hear that. A date for the repair will be set soon. I will up date this review when the work is done. Update 4-27-15: I picked my car this afternoon from Gerald Nissan. All evidence of any of the pimples and rust are gone and even one place that I thought the body shop might miss, they didn't. I'm very pleased with the paint job. A few days before I dropped off the car at Gerald I drove to Royal Coach auto body shop in St. Charles IL. In the past they have done work on one of my other cars. I asked the manager if he would come out and take a look at the trunk. He looked the trunk over and walked around the car and came back to the trunk and said "it is definitely not stone chips, it's contamination under the paint. He said it could have been repainted at the factory. He said that during assembly a flaw or some other problem could have been found in the paint or the trunk lid and was repainted right then and at that time the surface could have become contaminated. He told me I had a legitimate issue with Nissan. Upon hearing that (which confirmed what I saw and the salesman saw) I felt bad for Gerald Nissan. Gerald stepped up and fixed the problem which Nissan should have covered under warranty. Gerald paid to fix a problem that in my eyes wasn't theirs to fix. I am very grateful for what they did, they didn't have to do that. Thank you Jeff Gerald and anyone else for correcting my problem, you went above and beyond! More

Car lease I walked in the Nissan dealership just to test drive a Nissan Altima and walked out with a leased vehicle. My experience at Nissan of North Auror I walked in the Nissan dealership just to test drive a Nissan Altima and walked out with a leased vehicle. My experience at Nissan of North Aurora was excellent. I did not, at any point during my visit there, feel pressured to buy or lease a car. Robert Holguin was very knowledgeable, friendly and extremely patient with me. He asked me what I wanted in a car and showed me the car. It was that simple. The staff at this dealership starting with the manager Yasser Ibrahim were so friendly. I want to thank Yasser and Robert for everything they did during my visit. I love my car! Sincerely, Roberta Hryn More

Thanks Dan Dan Racine was great to work with. When my wife and I came in to pick up the car, Dan spent about an hour with us explaining how everything worked on Dan Racine was great to work with. When my wife and I came in to pick up the car, Dan spent about an hour with us explaining how everything worked on our Altima SV. He took his time and did not rush. He wanted us to be fully comfortable with all the tech stuff. I told my wife, with the amount of time he spent with us, going over the car after the sale, I would have expected this if I purchased a $60K or more car. Thanks Dan, we really appreciated your help. More

I had a great experience at Gerald Nissan of North Aurora. I found the vehicle online, and made the two hour trip to see the vehicle in person and take care of some other business while in the area. Aurora. I found the vehicle online, and made the two hour trip to see the vehicle in person and take care of some other business while in the area. Upon reaching the lot, Dan Racine met me at the vehicle right away and offered to open it up and let me drive it while they checked out my trade. We worked together on a fair price on my trade in and the purchase, and I left that evening with a great deal on a great vehicle. Dan was friendly, professional, and easy to work with. As a full time graduate student, I had a price range that I had to stay within and Dan worked hard to get me a fair price that I could afford. Dan even included a full tank of gas in my new vehicle since I made the two hour drive from Champaign, IL. After closing the deal, I worked with Ferris Spikener to take care of the financial details. Ferris was very friendly and this process went smoothly. He offered the after market warranties and plans, but since I was on a tight budget, understood that I was not interested and was not pushy or rude at all. I would highly recommend Gerald Nissan of North Aurora for a vehicle purchase, and be sure to look up Dan Racine if you do. It really is a no-nonsense, easy car buying experience. More