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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

April 12, 2019

No More Honda’s! Shopped with my sister for a new car for her. She was set on Honda as this would be her fourth Honda. We came to Suburu cause I had heard good things More

by Doormomma
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nicholas Gruic
Apr 15, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from one of our sales team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new Impreza and we look forward to doing business with you again in the future. Sincerely, Alec McKean - General Manager

April 12, 2019

Great! The dealership is beautiful and clean! Jesse was great to work with and we felt comfortable with the purchasing process. Super easy! Jesse was very kn More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The receptionist was very nice and friendly too!, Jesse Bush, Tim Murray
Apr 15, 2019 -

Gerald Subaru of Naperville responded

Kelly, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Alec McKean - General Manager

April 12, 2019

Customer Satisfaction Jesse is a very honest and resourceful sales agent who seeks to understand clearly what his customer wants . The best car buying experience ever! Than More

by Michele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush, Tim Murray
Apr 15, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this review, Michele. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Alec McKean - General Manager

April 11, 2019

Great Sales! I worked with Jeff when I was in and he is a great salesperson! He does not beat around the bush and he wants to help. I will be going to him in the f More

by Kaylee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Apr 15, 2019 -

Gerald Subaru of Naperville responded

We love hearing about customers that have a terrific experience at Gerald Subaru of Naperville. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Alec McKean - General Manager

April 11, 2019

Service experience Chuck: Thank you for reaching out and responding to my concerns. As I have done in the past surveys, I will not hesitate to commend the serv More

by GeorgeZacharias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Dziak, Colin miranda
Apr 12, 2019 -

Gerald Subaru of Naperville responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Chuck Dziak - cdziak@geraldauto.com

April 08, 2019

Quick and easy! I had a great experience at Gerald Subaru. Walked in and was immediately helped. Had submitted some online inquiries ahead of time so they already kne More

by Matrixtina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Anthony Mazany, Monomoy Ghosh
Apr 08, 2019 -

Gerald Subaru of Naperville responded

Matrixtina, Gerald Subaru of Naperville would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Alec McKean - General Manager

April 08, 2019

New car experience This was our first new car purchase, and while it was lengthy, no part of it was unpleasant or tiresome. Russ worked with us for the better part of a More

by mturner4513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris
Apr 10, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Alec McKean - General Manager

April 07, 2019

First time Subaru buyers Jesse was so great to work with. He was super informative about all the safety features and was a genuine guy to work with. We felt at ease throughout More

by Urbanohana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Apr 08, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Alec McKean - General Manager

April 06, 2019

Great service We have bought several cars from gerald and with great service like we got from mike and leo and the reat of the team, we will buy many more More

by Yefim
Recommend Dealer
Yes
Employees Worked With
Leo Katsnelson, Tim Murray, Michael O'Brien
Apr 08, 2019 -

Gerald Subaru of Naperville responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Alec McKean - General Manager

April 06, 2019

A great experience- Again. This is the 3rd Subaru we have purchased from this dealership. Always a consistent focus on finding the right car and features at the right price. More

by Billy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ricardo Rodriguez, Paulo Rodriguez
Apr 08, 2019 -

Gerald Subaru of Naperville responded

Thank you for the great review, Billy. Please come visit us if you need anything else, be it service or sales. Sincerely, Alec McKean - General Manager

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