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Gerald Subaru of Naperville

Naperville, IL

4.6
3,075 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,075 Reviews of Gerald Subaru of Naperville

December 23, 2018

Very friendly, promptly and helpful I needed stickshift CrossTreck and Russ helped me in this, first showed me an available car from Gerald Subaru and then delivered the car from other S More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Russ Harris
Dec 28, 2018 -

Gerald Subaru of Naperville responded

At Gerald Subaru of Naperville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Alec McKean - General Manager

December 22, 2018

Subaru Jesse Bush We bought 3 cars this year from Jesse. That alone is sufficient evidence of the level of service and the professionalism of Mr Bush. Jesse makes a ch More

by k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
December 22, 2018

What a relief! Ehab has made our experience with Gerald Subaru in Naperville pleasurable from the beginning. He’s so knowledgeable of the vehicle specs and takes the More

by slicjrios5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref, Jon Thongphadith
December 22, 2018

Purchased 2016 Mazda CX-5 I just bought a 2016 Mazda CX-5 from Mike O’Brien with very low miles. Was in and out in under 2 hours that included a test drive. Not only did Mike h More

by Nick M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
December 21, 2018

Great Mike was great. He gave me a great price and got me out of the dealership and on the road quickly. Highly recommend Gerald and Mike Price. More

by No thanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
December 21, 2018

Wonderful Great experience and very trustworthy! I learned so much. Loved the test track tons and Jeff was awesome. I’m very excited to drive my new car! More

by AmiN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray, Jeff Walker
December 20, 2018

Great Buying Experience I had a great experience with my Sale Associate, Jeffery Walker. Also, the team working on providing me the best deal on my purchase of an Ascent Tour More

by MAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Chuck Dziak, Anthony Mazany, Ricardo Rodriguez, Tim Murray, Jeff Walker
Dec 20, 2018 -

Gerald Subaru of Naperville responded

Thank you MAS, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner.  Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 20, 2018

Knowledgeable and efficient! Just purchased my first Subaru from Gerald Subaru Naperville. Ricardo, my sales person, was very professional, knowledgeable and efficient from start More

by Julie2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Ricardo Rodriguez, Marie Stepanek, Tim Murray
Dec 20, 2018 -

Gerald Subaru of Naperville responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 20, 2018

Great test drive My husband loved test driving your Subaru. Wants to buy one from Jeff Walker. He is a great salesman. He took his time to explain the features of More

by Kmat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Dec 20, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 20, 2018

Purchase of new Forester Start to finish I was able to obtain the vehicle I wanted. I received updates on my vehicle as it was in the process of making its way to the dealersh More

by Simpson33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray, Jeff Walker
Dec 20, 2018 -

Gerald Subaru of Naperville responded

I am happy to hear your time spent with Jeff was pleasant. Congratulations on your new Forester! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

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