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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

December 22, 2018

Purchased 2016 Mazda CX-5 I just bought a 2016 Mazda CX-5 from Mike O’Brien with very low miles. Was in and out in under 2 hours that included a test drive. Not only did Mike h More

by Nick M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
December 21, 2018

Great Mike was great. He gave me a great price and got me out of the dealership and on the road quickly. Highly recommend Gerald and Mike Price. More

by No thanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
December 21, 2018

Wonderful Great experience and very trustworthy! I learned so much. Loved the test track tons and Jeff was awesome. I’m very excited to drive my new car! More

by AmiN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray, Jeff Walker
December 20, 2018

Great Buying Experience I had a great experience with my Sale Associate, Jeffery Walker. Also, the team working on providing me the best deal on my purchase of an Ascent Tour More

by MAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Chuck Dziak, Anthony Mazany, Ricardo Rodriguez, Tim Murray, Jeff Walker
Dec 20, 2018 -

Gerald Subaru of Naperville responded

Thank you MAS, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner.  Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 20, 2018

Knowledgeable and efficient! Just purchased my first Subaru from Gerald Subaru Naperville. Ricardo, my sales person, was very professional, knowledgeable and efficient from start More

by Julie2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Ricardo Rodriguez, Marie Stepanek, Tim Murray
Dec 20, 2018 -

Gerald Subaru of Naperville responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 20, 2018

Great test drive My husband loved test driving your Subaru. Wants to buy one from Jeff Walker. He is a great salesman. He took his time to explain the features of More

by Kmat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Dec 20, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 20, 2018

Purchase of new Forester Start to finish I was able to obtain the vehicle I wanted. I received updates on my vehicle as it was in the process of making its way to the dealersh More

by Simpson33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray, Jeff Walker
Dec 20, 2018 -

Gerald Subaru of Naperville responded

I am happy to hear your time spent with Jeff was pleasant. Congratulations on your new Forester! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 19, 2018

Search Is Over Everyone was friendly and knowledgeable. We were greeted when we arrived at dealership and taken care of promptly. Cynthia and Ricardo were personabl More

by Allison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez, Cynthia Barratt, Stephen Cook, Tim Murray, Jon Thongphadith
Dec 19, 2018 -

Gerald Subaru of Naperville responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 19, 2018

Great price and lifetime warranty We drove 2 hours to buy our car from Gerald Subaru because they were so easy to deal with via email, the negotiation was already done. They offered th More

by Amanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Monomoy Ghosh, Stephen Cook, Tim Murray
Dec 20, 2018 -

Gerald Subaru of Naperville responded

Amanda, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

December 18, 2018

These people take the pain out of car shopping. This is the second Subaru vehicle I’ve purchased from this dealership. Our first purchase went smoothly enough, especially compared to other purchase More

by Imukie2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Len Batson, Ricardo Rodriguez, Paulo Rodriguez
Dec 18, 2018 -

Gerald Subaru of Naperville responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

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