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Gerald Subaru of Naperville

Naperville, IL

4.6
3,075 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,075 Reviews of Gerald Subaru of Naperville

January 12, 2018

Used car buyer Christian Alva was my sales person and was very helpful in answering all of my questions and made sure that I was satisfied with everything about the More

by Goodcar4me
Recommend Dealer
Yes
Employees Worked With
Cristian Alva
Jan 16, 2018 -

Gerald Subaru of Naperville responded

Thank you for the excellent review! It is great to know that our team was able to provide you with a truly exceptional service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alec McKean - General Manager

January 11, 2018

First Time New Car Buyer The dealership is nice. It has a test track that they use to demonstrate the car’s features. Friendly staff and didn’t feel pressured. Jesse was s More

by MattG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Jan 11, 2018 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Alec McKean - General Manager

January 09, 2018

terrific experience Had a great experience at Gerald Subaru with the person who sold us the car and with all the staff we encountered. Everyone was friendly and helpful. More

by hello 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Jan 09, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

January 09, 2018

Terrific Sales Person Abid Khan was very nice and led me through the process of buying my car and took his time in answering any questions I had. More

by Wendy D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abid Khan
Jan 09, 2018 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your truly exceptional experience with us. Sincerely, Alec McKean - General Manager

January 08, 2018

buying a new car I was very undecided about what I wanted, but I knew I wanted to purchase either a Toyota of Subaru thru the Costco program. Eric Zetterlof was very More

by newcar4me
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone at the dealership was friendly and helpful, Anthony Mazany, Eric Zetterlof
Jan 09, 2018 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of truly exceptional service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

January 07, 2018

buying a new car Buying a new car was easier than I expected thanks to Abid Khan taking me step by step through the process. Started with make, color, test drive,featu More

by bill zervos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abid Khan
Jan 09, 2018 -

Gerald Subaru of Naperville responded

Thanks for your outstanding review! We strive to provide truly exceptional customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

January 07, 2018

Flawless Buying Experience Jim Webb was thoroughly professional, listened and guided as necessary, and made the entire process incredibly easy. He's someone to seek out for you More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. McKean, GM, Anthony Mazany, Cynthia Barratt, James Webb
Jan 09, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Alec McKean - General Manager

January 05, 2018

A great car buying experience Abid Kahn was great, he listens to your needs. . I felt he was honest and kind. There to help me as a customer. Great experience More

by donna123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Abid Khan
Jan 09, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering truly exceptional customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Alec McKean - General Manager

January 05, 2018

Great dealership and great sales staff We worked mostly with Eddy Orellana. He helped us figure out what we were looking for, and he was very helpful during the whole process. He kept me in More

by Craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Jan 09, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Eddy and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Alec McKean - General Manager

January 05, 2018

Fantastic! Jesse made getting a new car incredibly painless! He is very kind, very personable, very stress free! HE is very professional. My family will always g More

by cath729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Jan 09, 2018 -

Gerald Subaru of Naperville responded

Thank you for your business and this review. I am happy to hear our team was able to serve you truly exceptional customer service and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Alec McKean - General Manager

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