Gerald Subaru of Naperville

I really spent alot of time going over vehicles since I knew my vehicle was going to need replaced soon so I came to the conclusion I wanted a subaru thru research (including a spreadsheet comparing likely knew my vehicle was going to need replaced soon so I came to the conclusion I wanted a subaru thru research (including a spreadsheet comparing likely vehicles from multiple companies). I contacted Gerald Subaru for a quote and compared it to four other dealers and decided to schedule a test drive. Sandy found the initial car we wanted and we drove it but then I asked to add an upgrade so she went to work locating a vehicle to fill my needs. After a short wait she found one at another dealer and confirmed it being available and we negotiated a price I was happy with. After a day waiting for delivery I went in to inquire why I had a receipt and no vehicle to find out the other dealer was withholding the car. So Sandy and the sales Manager (sorry name escapes me) assured me they would make good and found another car with alittle more ammenities for the same quote and made my experience which could have been very bad into a great and satisfying experience and I would recommend them in ernest. More

Sandy Jackson is hands down the most quality car salesperson I've ever worked with. From our 1st point of contact, a phone call, Sandy was on task, immediately willing to travel to a sister dealers salesperson I've ever worked with. From our 1st point of contact, a phone call, Sandy was on task, immediately willing to travel to a sister dealership to pick up the vehicle I was interested in. Upon meeting her in person, I knew I was in very good hands. After a test drive and a few questions, I was sure I wanted to purchase the car, a 2011 Subaru Outback, but had anxiety, because my husband was at the office and I needed to pick my daughter up from pre-school. I was also fairly sure my husband would want to come there and assist me, as he has in past vehicle purchases. Sandy helped me work through my stress and somehow managed to connect with my husband (without even meeting him) enough to make him feel comfortable, telling me to proceed with the purchase on my own, while he picked up our daughter. I truly felt like she was on my team and know I got an excellent deal. In addition to all of that, my trade-in needed to be towed the following day, all of which Sandy arranged. I forgot to clean it out before dropping my keys through the door at the mechanic, and Sandy was kind enough to go in and gather my things for me while I was at the office. She also must have noticed my preferred form of communication is text message, and began reaching me that way. How convenient! More

My adventure started by looking at different cars through different websites. I decided I wanted to get a Subaru Legacy and not feel like I over paid for it. I made a couple of price request and Sandy Jacks different websites. I decided I wanted to get a Subaru Legacy and not feel like I over paid for it. I made a couple of price request and Sandy Jackson responded quickly and was able to answer all my questions I had about the car. When Sandy first contacted me I was on my way to another Subaru Dealer but she was able to beat the price over the phone and setup a test drive the same day. I ended up not going to the other Subaru dealer and ended up purchasing my new 2013 Subaru Legacy from her. I was unable to take my new Legacy home the same night because some of the upgrades that I purchased were going to be installed the next day and Sandy provided me with a loaner car. She also kept me updated with the progress of the updates and made sure when I picked up the car it was ready for me. During the whole process Sandy felt more like a friend than a salesperson. I would highly recommend Sandy to anyone that is looking for a new vehicle. More

It was a pleasure to work with Michael Gately when buying our new car. He acted like he was someone who really cares about his customers, not your typical pushy salesman. He was extremely helpful in answerin our new car. He acted like he was someone who really cares about his customers, not your typical pushy salesman. He was extremely helpful in answering all of our questions and provided a decent price. The only complaint we could really give (which actually isn't his fault at all) was the wait. We know it is a process to buy a car, but on a slow day like it was... we expected it to move a little bit quicker. Other than that we are very happy with our purchase. We will be recommending you to others. Thank you Michael! More

We had a very pleasant and great experience over all at this dealership thru the help and assistance of sales consultant Brian Westhoff. He did a very good job in finding the car we want and processing the this dealership thru the help and assistance of sales consultant Brian Westhoff. He did a very good job in finding the car we want and processing the lease loan for us. I will definitely return to this dealership in the near future to buy or lease my next car if I find it in this dealership. I will also recommend this dealership as well as Brian to all my friends and relative. Brian is really a nice Sales consultant for not being rude, and not being a hassler in dealing the whole negotiation process. This is the least stressful experience I had with a dealer for the last 12 years of buying a car. The whole buying experience is almost perfect . I even got a plus in the lease car we drove home, because they granted the alloy wheels we wanted in the car. Great Job. More

Had a great experience working with Glenn. He is a very hard worker who did his best to keep the payments in my budget. Thanks for all of your help and I will definitely tell my friends about my experienc hard worker who did his best to keep the payments in my budget. Thanks for all of your help and I will definitely tell my friends about my experience. More

Mind-numbingly good service. The friendliness and fairness may make you question your very existence. At the very least, besides a new car, at a great price you will walk away with a new a perspectiv fairness may make you question your very existence. At the very least, besides a new car, at a great price you will walk away with a new a perspective on what a good salesperson is. More

My name is Maggie Shontz and Glenn worked with my parents, Bill & Meg Beile. He was patient, understanding of their personal and financial needs. Highly recommend Glenn. I certainly will buy a Subaru parents, Bill & Meg Beile. He was patient, understanding of their personal and financial needs. Highly recommend Glenn. I certainly will buy a Subaru from him when we're in the market! Thank you!! More

I recently bought a new Subaru Outback from Glen Miller, the internet sales guy at Gerald Subaru / Kia. He was great to work with: Responded quickly, worked with me to find the right vehicle (looked at Ki the internet sales guy at Gerald Subaru / Kia. He was great to work with: Responded quickly, worked with me to find the right vehicle (looked at Kia and Subaru), priced directly, etc. I like handling as much of the transaction online and over email so that time at the dealership is efficient and Glen was very supportive of this and offered a good price too. More