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Gerald Subaru of Naperville - Service Center

Naperville, IL

4.1
91 Reviews
Call Service Center (630) 355-3900

91 Reviews of Gerald Subaru of Naperville - Service Center

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October 15, 2011

The service department is completely incompetent, they put the wrong oil in my car. You would think the dealership would know which oil to put in their vehicles. More

by rcrawfo2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Oct 21, 2011 -

Gerald Subaru of Naperville responded

I sincerely apologize for the situation that occurred with your WRX, the first and the second time it happened. I can understand why you would not trust us for your future repairs. I’m sure I would feel the same way if I was in your shoes. I assure you this is not the norm in our service department. I have spoken with my Service Manager about this and he has had training meetings with his advisors and technicians to re-educate them on the process we have in place for this. Thank you for taking the time to contact me about what happened. We always appreciate feedback whether it’s positive or negative so we can continue to grow.

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